2 of 2 Contract Customer Service Jobs in St Helens

will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update … across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security practices and respond to risks appropriately. ...

Position Title: Onsite Engineer/Deployment Engineer Location St Helens (WA9 1TT) - Based onsite at customer site Contract Type: Fixed Term Contract Key Responsibilities: Support the rollout and installation of new IT equipment (desktops, laptops, monitors, phones, and peripherals) across NHS sites. Decommission and safely dispose of legacy hardware … within a large organisation (NHS experience desirable). Strong technical understanding of Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and customer service skills with the ability to work in clinical environments. Ability to work independently and as part of a wider deployment team across ...