1 of 1 DemandTrendContract ITIL Jobs in Sunderland

an excellent opportunity for someone with customer service experience and a genuine interest in IT to develop their technical skills, working in a professional service desk environment that follows ITIL best practices. Key Responsibilities Act as the first point of contact for all users requiring IT support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating … Collaborate with colleagues across the wider IT function as well as third-party suppliers to resolve issues. Ensure all support is delivered in line with agreed service standards and ITIL processes. Candidate Requirements Previous experience in a customer service role. Basic knowledge of IT systems and troubleshooting - or strong enthusiasm to learn. Familiarity with Office 365 applications and Windows operating More ❯