1st/2nd line support across multiple devices, including, but not limited to Windows OS Telephony systems - previous telecoms industry experience is desirable ActiveDirectory & Group Policy Network and security understanding - firewalls, routing, VPN etc. Office 365 or azure administration is desirable but not essential. Software more »
experience. Floorwalking experience, and remote support essential Windows 10 – Administration and Support Office 365 – Administration and Support (Exchange, Teams, SharePoint) Intune, Autopilot, Endpoint ActiveDirectory experience (and Azure AD) Group policy, TCP/IP, DNS experience. Support of Mobile/iPad devices Any Windows Server experience more »
to end to resolution, including escalation to internal teams and third parties as needed *Responsible for supporting systems including (but not limited to) ActiveDirectory , Office 365 Management, Office 365 applications including teams , Windows 10/11, Zoom , Crowdstrike , OKTA and SSO , G-Suite *Responsible for … 2nd Line IT Support in a Service Desk environment, including: Application Support including (but not limited to): Office 365 Administration Office 365 Applications ActiveDirectory SSO Knowledge OKTA Crowdstrike Zoom Video Conferencing facilities Workplace by Facebook Hardware Suppor t Windows 10 laptop/Desktop ChromeOS devices more »