4 of 4 Contract Customer Service Jobs in Surrey

About the role Service Desk Analyst You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. The main purpose of the role: Service Desk Analyst To provide operational and technical support … support of all hardware and software supplied to the end user. Support for the MS 365 suite. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. To proactively work with customers to suggest better ways of working ...

Support Engineer – 6-month contract – Woking My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. … Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer ...

configuring devices, and supporting users throughout their lifecycle. The successful candidate will have a blend of technical support, device management, user administration and customer-facing experience within a modern Microsoft environment. IT Support Engineer key Responsibilities: Provide 1st and 2nd line IT support to end users across the business. … when required. Assist with documentation and continuous improvement of support processes. IT Support Engineer essential Skills & Experience: Experience in an IT Support, Desktop Support, Service Desk or Technical Support role. Strong experience supporting Windows desktop environments. Hands-on experience building and configuring end-user devices. Experience managing Joiners, Leavers ...

colleagues & customers Proud Positive has a can do energy that brightens up those around them KPIs: IT Tickets closed per month >95% of opened Service Satisfaction >80% Qualifications/Educational Requirements: Essential Experience providing 2nd line IT support in a multi-site or complex environment. Experience administering Microsoft … knowledge of SQL Strong Knowledge of Microsoft 365 Highly developed technical specification writing skills Ability to communicate complex topics simply Great Attention to detail Customer service skills Experience managing third parties and managing MSP to a high level of delivery Ability to prioritise effectively in a fast-moving ...