3 of 3 Contract Customer Service Jobs in Surrey

Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding … customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft Office 365 applications. Assist with AOVPN, Autopilot, and Azure configurations (preferred). Provide remote support using VPN and other remote tools. ...

Salary/Rate: Competitive (TBC based on experience) What You'll Be Doing: You'll be the first point of contact for all service requests and queries, ensuring they are logged accurately and passed to the correct teams for action. This involves: Logging, prioritising, and tracking service requests … incidents. Providing exceptional customer service via phone and email. Managing and updating data within our systems. What You'll Need: ESSENTIAL: Significant previous experience working in a busy helpdesk or similar service environment. ESSENTIAL: Proven working knowledge and experience with the CAFM system Maximo . Excellent communication ...

efficiently. Maintain accurate records in compliance with data protection and confidentiality laws. Utilize Microsoft 365, SharePoint, Teams, and other specialized software effectively. Deliver excellent customer service and handle inquiries professionally. Person Specifications Must Have Excellent written and verbal communication skills. Strong organizational skills with the ability to prioritize … work. Advanced ICT skills, especially in Microsoft 365 and related tools. Attention to detail in maintaining accurate records. Proven customer care skills. Nice to Have Experience with planning and highway asset systems. Good numeracy skills. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared ...