1 of 1 Contract Knowledge Management Jobs in Surrey

be the first point of contact for IT support, providing prompt and effective assistance to users. Your role involves resolving incidents and service requests, maintaining an up-to-date knowledge base, and contributing to a high-performing team with a strong reputation for excellence. You'll also have the opportunity to work on IT projects, enhance your skills through … and ticketing systems. Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution. Escalate complex issues to appropriate specialist teams when necessary. Maintain and update the knowledge base to ensure accurate and accessible support information. Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk. Collaborate on IT projects … on excellent customer service. Problem-solving abilities to diagnose and resolve a variety of technical issues. Experience in using ticketing systems to manage and track incidents and service requests. Knowledge of Windows operating systems, Office 365, and basic networking principles. Ability to prioritise tasks effectively and manage time in a fast-paced environment. About us Surrey and Borders Partnership More ❯