skills. Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're More ❯
e.g., BT, Vodafone, TalkTalk, Sky). Confident telephone manner and strong interpersonal skills. Ability to work in a fast-paced, high-volume environment. Experience using ticketing or scheduling tools – Remedy experience preferred . Strong organisational and time-management skills. Key Responsibilities: Use the Remedy ticketing system to manage and update customer cases. Schedule engineers to visit customer properties More ❯
e.g., BT, Vodafone, TalkTalk, Sky). Confident telephone manner and strong interpersonal skills. Ability to work in a fast-paced, high-volume environment. Experience using ticketing or scheduling tools – Remedy experience preferred . Strong organisational and time-management skills. Key Responsibilities: Use the Remedy ticketing system to manage and update customer cases. Schedule engineers to visit customer properties More ❯
