2 of 2 Contract Service Management Jobs in Sussex

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September March 2027 Working Hours 37 hours per week, Monday to Friday, 09 00 Pay Rate £33.26 per hour Job Reference (phone number removed) Job Responsibilities Manage … operations of the IT Service Desk. Lead and support the Service Desk team to deliver effective IT support. Ensure service requests and incidents are handled within agreed service levels. Monitor service performance and identify areas for improvement. Maintain strong communication with internal teams, stakeholders ...

Jira . The ideal candidate will have strong expertise in ServiceNow development, Jira administration, REST API integrations, and workflow automation to enable efficient service management processes across enterprise platforms. Key Responsibilities Design and implement bidirectional integrations between ServiceNow and Jira . Develop REST/SOAP API-based integrations … automation workflows. Configure ticket synchronization for Incidents, Problems, Changes, Tasks, and Service Requests . Build custom scripts, Business Rules, Flow Designer workflows, Script Includes, Client Scripts, and other integration components within ServiceNow. Configure Jira automation rules, webhooks, workflow transitions, and administration settings. Troubleshoot integration issues and perform root cause ...