Amazon Connect Engineer
- Hiring Organisation
- Vallum Associates Limited
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Contract
Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon … services: Lambda, API Gateway, DynamoDB, CloudWatch, S3 Proficiency in Node.js/Python/JavaScript and REST API development Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP Experience delivering production-scale cloud contact center solutions Knowledge of IAM, security, compliance, and cloud governance Desirable skills/knowledge ...