1 to 25 of 31 Contract Continuous Improvement Jobs in the Thames Valley

strategic direction of IT Service Management across a complex and high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior … Responsibilities Lead and develop a Service Management team, ensuring capacity, performance, and adherence to standards Define and deliver the IT Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction metrics ...

strategic People products and transformation activity through a clear, repeatable delivery framework. The role suits someone who combines product thinking, transformation delivery, stakeholder influence, continuous improvement and strong user focus. Client Details Our client is a large, complex UK Media organisation with a major People Strategy … templates and playbooks Use data, feedback and user insight to refine launch approaches and improve product adoption Coach teams in repeatable People Product delivery, continuous improvement and cross functional collaboration Bring energy, pace and constructive challenge to complex, ambiguous and politically sensitive delivery environments Profile The successful ...

process artefacts to support enterprise architecture, solution design, and system integration. Facilitate AI automation and process-driven design opportunities through structured process modelling. Performance & Continuous Improvement Define and track process performance metrics (KPIs) before/after optimisations. Drive continuous improvement initiatives across target business ...

strong background in SIEM & SOC integration coupled with OT security frameworks IEC 62443, NIST CSF, CAF, ISO 27001 to support the protection and continuous improvement of Operational Technology (OT) environments across critical infrastructure and industrial systems. This is an exciting opportunity to join a highly secure … investigation activities Collaborate with engineering and operations teams to implement secure changes Produce governance documentation, standards, and reporting artefacts Track OT security maturity and continuous improvement initiatives Essential Experience Previous experience within OT/ICS or critical infrastructure environments Background within sectors such as oil & gas, rail ...

Dataverse, ensuring compliance with enterprise governance and Data Loss Prevention (DLP) policies. Manage production support, incident and problem management, Root Cause Analysis (RCA), and continuous service improvement using ITIL best practices. Maintain D365 security, role-based access control (RBAC), Segregation of Duties (SoD), audit compliance, and data … Inventory, and Finance business processes. Experience with Power Platform, Azure integrations, and enterprise governance. Experience delivering solutions from requirements gathering through implementation, support, and continuous improvement. Strong stakeholder management and communication skills, with the ability to influence both business and technical audiences. Experience working within ITIL, Azure DevOps ...

related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service ...

Strong experience delivering cloud hosting platforms and cloud-based services. Demonstrable experience managing the full product lifecycle from requirements gathering through to release and continuous improvement. Strong understanding of Agile delivery methodologies, including Scrum. Experience managing and prioritising product backlogs and roadmaps. Strong stakeholder management skills with the ability ...

review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual improvement initiatives to enhance change efficiency and reduce service disruption. Post-Implementation Review Conduct post-change reviews to assess outcomes, identify lessons learned ...

stories and acceptance criteria Translate business needs into clear, testable specifications for technical teams Analyse current and future-state processes, identifying opportunities for improvement and efficiency Support solution design, testing … implementation and user adoption activities Work closely with project managers, developers, architects and testers throughout the project lifecycle Support benefits tracking, risk assessment and continuous improvement initiatives Essential Skills & Experience Proven experience as an IT Business Analyst within a complex IT environment Strong requirements gathering, analysis ...

strong technical expertise with leadership and strategic thinking to ensure alignment with business requirements and best practices. Key Responsibilities: Lead the technical delivery and continuous improvement of the ServiceNow platform, ensuring alignment with industry best practices and organisational goals Oversee the configuration and administration of the ServiceNow … meets organisational needs and supports effective service delivery Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning Review business processes to leverage ServiceNow platform capabilities for improvement Collaborate with cross-functional teams to define and document ITSM policies, procedures ...

stakeholder liaison throughout the transition lifecycle Monitor transition performance, KPIs, and reporting dashboards Identify and resolve complex transition issues and risks Support continuous improvement initiatives across Service Transition processes Provide guidance and coaching to operational resolver teams where required Skills & Experience: ITIL Foundation certified Proven Service Transition ...

analytical and detail-oriented * Proactive and self-motivated * Strong communication and stakeholder engagement skills * Calm under pressure within operational environments * Quality and service focused * Continuous improvement mindset * Passion for technology, automation and operational excellence @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand ...

meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations relating to cloud hosting services. Align product ...

procurement function Deputise for senior leadership when required Embed company values and best practice across the team Contribute to shaping operating plans and continuous improvement initiatives Sourcing & Commercial Delivery Take ownership of IT category spend and deliver cost efficiencies Ensure sourcing activity aligns with policy and industry … everything we do. We’re committed to creating a supportive, flexible and inclusive environment where you can thrive both personally and professionally. We value continuous development, wellbeing, and work-life balance , and we actively foster a culture where everyone feels respected, included, and empowered to succeed. We celebrate diversity ...

tracking for AI model performance. Deploy AI services through secure APIs into production environments. Embed QA and governance practices into AI development lifecycle. Support continuous improvement of AI models and workflows Leverage AI-assisted tools to accelerate development, testing, and optimisation of AI pipelines. Use AI techniques ...

Advisory Board (CAB) meetings, change reviews, and post-implementation reviews. Identify scheduling conflicts, dependencies, and implementation risks, escalating issues where appropriate. Contribute to the continuous improvement of change management processes and governance. Essential Skills & Experience Current Active SC Clearance (mandatory). Experience coordinating infrastructure or IT change ...

thrives in complex environments and can translate strategic vision into practical outcomes. You will bring a passion for digital transformation, organisational effectiveness, and continuous improvement, helping to build a modern, digitally enabled organisation capable of meeting future challenges. Reasonable Adjustments: Respect and equality are core values ...

functional teams to ensure seamless transition into supplier management and contract delivery Influence stakeholders at all levels, using political awareness and strategic engagement Drive continuous improvement, demand management, and customer satisfaction initiatives Embed best practice sourcing approaches, including total cost of ownership and commercial modelling Profile ...

design authority processes. Engage with business stakeholders, suppliers, and delivery teams to translate requirements into robust technical designs. Drive network strategy, standards, automation, and continuous improvement initiatives. Support risk management, compliance, and operational assurance activities. Experience Extensive experience in enterprise network architecture and design. Strong expertise ...

ensuring risks are identified, assessed, and mitigated through a separate CTO Risk channel that sits within the same area of the business. Support the continuous improvement and maturity of GRC requirements covering the full technology lifecycle, from project management, onboarding to decommissioning. Partner with technology & risk teams ...

role for our client, who operate an ITIL focussed ITSM function. You’ll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets ...

Plan, estimate, and deliver platform enhancements and new functionality Develop integrations between ServiceNow and third-party systems Participate in Agile ceremonies and contribute to continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands ...

named security authority for the managed service across OPERATE and DEVELOP Own day-to-day operational security posture, risk identification, and continuous improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident ...

internal and external audits by preparing and validating evidence. Building strong relationships with stakeholders across Technology, Security and Procurement. Contributing to compliance reporting and continuous improvement activities. What we're looking for Experience in a compliance, audit, governance, risk or assurance role. Experience within the telecommunications industry. ...

Maintenance, Repair & Overhaul Centres (MROCs) and authorised repair vendors worldwide. The successful candidate will play a key role in supporting existing repair capabilities, driving continuous improvement initiatives, and contributing to the development of future repair solutions across Siemens Energy's global network. Key Responsibilities Support component repair ...