16 of 16 Contract Continuous Improvement Jobs in the Thames Valley

will be central to delivering organisational change, enabling culture shift, and ensuring that Cherwell meets its Medium-Term Financial Plan (MTFP) forecasts. By fostering collaboration, driving innovation, and embedding continuous improvement, you will strengthen the Council's capacity to meet future challenges and achieve sustainable outcomes. Key responsibilities Provide strategic leadership for enterprise-wide transformation initiatives across … all service areas including digital, operational and organisational change to ensure future-ready delivery and commercialisation of services. Drive organisational culture change, innovation, and continuous improvement. Drive automation, AI, and digital solutions programmes to enhance services and efficiency. Ensure strong financial management and benefit realisation, delivering sustainable cost reductions and value for money. Build strong relationships with partners, members … level leadership experience within a complex, multi-disciplinary organisation Excellent leadership and management skills, including the ability to delegate appropriately Evidence of establishing a performance management culture to drive continuous improvement, including service planning, target setting, performance appraisal and the management of staff groups Expertise in ICT, digital, organisational change, and programme management Evidence of delivering sustainable More ❯

will be central to delivering organisational change, enabling culture shift, and ensuring that Cherwell meets its Medium-Term Financial Plan (MTFP) forecasts. By fostering collaboration, driving innovation, and embedding continuous improvement, you will strengthen the Council's capacity to meet future challenges and achieve sustainable outcomes. Key responsibilities Provide strategic leadership for enterprise-wide transformation initiatives across … all service areas including digital, operational and organisational change to ensure future-ready delivery and commercialisation of services. Drive organisational culture change, innovation, and continuous improvement. Drive automation, AI, and digital solutions programmes to enhance services and efficiency. Ensure strong financial management and benefit realisation, delivering sustainable cost reductions and value for money. Build strong relationships with partners, members … level leadership experience within a complex, multi-disciplinary organisation Excellent leadership and management skills, including the ability to delegate appropriately Evidence of establishing a performance management culture to drive continuous improvement, including service planning, target setting, performance appraisal and the management of staff groups Expertise in ICT, digital, organisational change, and programme management Evidence of delivering sustainable More ❯

Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge … services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service … external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid More ❯

Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge … services in secure or complex environments. · Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. · Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. · Familiarity with business systems, identity management, and secure service principles. · Strong communication skills across technical and non-technical audiences. · A proactive mindset focused on customer satisfaction and service … external partners. · Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. · Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. · Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. · Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid More ❯

Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge … services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service … external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid More ❯

Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge … external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Nice to have skills you could More ❯

Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge … external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Nice to have skills you could More ❯

aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service life cycle management. Please send CV for full details and immediate More ❯

aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for More ❯

Business Analyst - Service Improvement (Local Government) Location: Thames Valley area (Elizabeth Line) Rate: £500 per day (Inside IR35) Contract: Until 31st March 2026 Hybrid: 2-3 days per week on-site Salt's Local Government team is supporting a council in the Thames Valley area with the appointment of a Business Analyst to join their Recovery and Improvement … efficient - improving resident experience while achieving measurable savings and operational improvements. The Role You'll work with data, insight, and service leads to identify and analyse opportunities for improvement across customer contact and access points. You'll lead workshops, document redesigned processes, and ensure projects are clearly defined, aligned to strategic objectives, and delivered effectively. Key Responsibilities: Identify … Local Government. Strong understanding of service redesign, process mapping, and efficiency delivery in council environments. Experience improving customer access or first-point-of-contact services. Familiarity with TOM delivery, continuous improvement, and digital transformation principles. Skilled in documentation and stakeholder engagement (Visio, BPMN, or similar tools). This is an opportunity to play a key part in More ❯

business and IT objectives. Participate in incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best More ❯

ensure timely resolution and retesting. Operational Readiness Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria. Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades. Stakeholder Collaboration: Communicate testing More ❯

teams to ensure the SIEM platform aligns with security monitoring requirements. Participate in infrastructure projects and security tool integrations. Lead and mentor junior SIEM engineers, fostering a culture of continuous improvement. Key Skills & Experience: Active UK Security Clearance – Essential . Proven hands-on experience as a SIEM Engineer . Strong understanding of security log management across multiple domains (identity More ❯

delivered on time, on budget and to quality standards. * Championing agile delivery approaches within a complex, multi-stakeholder programme. * Acting as the main point of escalation for issues and continuous improvement initiatives. About You You'll be a proven technical leader who combines deep digital systems experience with an ability to collaborate across diverse teams. You understand More ❯

frameworks. Confidence in coaching and influencing managers to take ownership. Excellent communication skills, with the ability to simplify complex processes. A proactive, solutions-focused mindset with a passion for continuous improvement. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create More ❯

We are seeking an HR Manager who has an extensive breadth across HR activities to lead core HR service delivery and drive continuous improvement across the people processes. This role combines strategic oversight with hands-on operational management, ensuring an excellent employee experience while maintaining compliance and supporting the wider people agenda. You'll be instrumental in More ❯