2 of 2 Contract Customer Engagement Jobs in the Thames Valley

join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service delivery. Role Details: Location: Maidenhead (Onsite with 1 day work from home) Pay Rate: 14.31 … formulate solutions. Operational & System Support: Create User Acceptance Test (UAT) scripts and conduct UAT testing in CRM and related platforms. Oversee bulk patient/customer mailings. Documentation & Continuous Improvement: Assist in creating, updating, and auditing Business Operating Procedures and policy documentation. Propose and implement service innovations. Stakeholder & Customer ...

governed, commercially controlled and progressing against agreed outcomes. Overseeing project reporting, RAID, WIP, financials and delivery performance. Working closely with Practice Leads, Sales and Customer Success to manage priorities, resources and opportunities. Supporting strategic bids and customer engagements, helping turn great ideas into compelling propositions. Acting … standards, methodologies and ways of working. Overseeing resource utilisation, project scheduling and the wider PMO function. Ensuring successful handover into Service Management and ongoing customer relationships. Building a culture of continuous improvement through lessons learned, knowledge sharing and better ways of working. Helping shape innovative propositions and integrated services ...