4 of 4 Contract Customer Experience Jobs in the Thames Valley

contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and … streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and … CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the realisation of business case More ❯

Our client, a leading Telco firm, is looking for an experienced Change Project Manager to join them on a Customer Service (CX) Transformation programme. You’ll bring proven re-engineering experience with Contact Centres - ideally gained within the telecoms industry - running customer-focused change and driving transformation initiatives. You will be a qualified Prince 2 practitioner, and … plans to share with stakeholders Essential Experience: Demonstrable project management experience in change and transformation in contact centres, with a strong exposure to Customer Experience (CX) and ideally in telecoms Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation Expertise in process re-engineering and delivering improvements across business operations More ❯

Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. The … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯

Platform Transformation (12-Month Contract) Location0 Slough | 2 Days On-Site Join one of the UK's most trusted mobile network brands, known for its strong retail roots and customer-first ethos. We're looking for a Product Owner to lead a major transformation initiative: the migration of a legacy private cloud estate to a modern Azure-based platform. … alignment with business goals and technical strategy. Drive Platform Modernisation : Collaborate with architecture, engineering, and cyber security teams to deliver a secure, scalable, and future-ready platform. Champion the Customer : Ensure that platform changes enhance the customer experience and support long-term growth. Facilitate Collaboration : Lead workshops and discussions with technical and business stakeholders to align on … product backlog. Write Great Stories : Create clear, testable user stories using the INVEST principle and story mapping techniques to shape cohesive product features. What We're Looking For: Proven experience as a Product Owner or Product Manager in cloud transformation or infrastructure modernisation projects Strong understanding of Azure cloud services and migration strategies Familiarity with legacy systems such as More ❯