13 of 13 Contract Customer Service Jobs in the Thames Valley

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of … service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and … and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site 178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of … service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and … and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information More ❯

Be the first point of contact in IT support solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role Purpose: Provide essential first … as required by management. Experience/Skills/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS … WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why More ❯

Be the first point of contact in IT support – solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role Purpose: Provide essential first … as required by management. Experience/Skills/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS … WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why More ❯

considered*Role Requirements* Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues.* Support and resolve technical queries, incidents, and service requests using Ivanti ticketing system.* Complete device builds, deployments, and troubleshooting for Windows devices and Microsoft technologies.* Offer walk-up support and floorwalking services* Manage asset inventory, device repairs … e.g. M365, Active Directory, Intune, JAMF, Autopilot)* Experience with Ivanti (or similar) ticketing systems, including queue management.* Ability to diagnose and resolve common user queries and technical issues.* Exemplary customer service and communication skills* Takes a proactive and professional approach.* Experience supporting deployments, builds, floorwalking, and VIP users.* Asset management and device build/deployment experience.* Knowledge of More ❯

incidents (deskside and remote). Coordinate with vendors and internal teams to triage, assign ownership and drive timely resolution. Lead/vendor review meetings, track actions and push for service improvements. Conduct root cause analysis for recurring issues and implement preventative controls. Support IT operations projects and assigned workstreams to delivery standards. Maintain and create knowledge base articles, SOPs … change, release and patch management testing and deployment. Monitor system alerts, backups and routine tasks; identify and escalate risks. What you'll need to succeed Experience in an IT Service Desk/IT Support environment (2nd line experience preferred). Strong troubleshooting across hardware, Windows OS, Microsoft 365, networks and common business apps. Experience with ticketing/ITSM tools … practices (Incident, Problem, Change). Good communication skills; able to explain technical issues to non-technical users. Experience supporting mobile devices, printers, remote access and desk-side equipment. Strong customer service, ownership mindset and attention to detail. ITIL Qualifications would be advantageous. What you'll get in return Initial 7 Month Contract (December start date) £200 - 250 per More ❯

communication skills so complex findings can be described to non-technical stakeholders. Key Responsibilities Work as a professional, deliverable Technical Consultant (Penetration Tester CTM), offering clients a totally professional customer service experience, whilst adhering to its core values and company policies and procedures Conduct the full range of effective and comprehensive technical assessments and consultancy services to the … Participate in delivery of security management consultancy including IT Health Checks (ITHC), risk assessments and compliance and standards based audits, where required Engage with and fully participate in research & service development projects Ensure professional, coherent and relevant communication within client and our clients at an appropriate level, using relevant language and at all times, behave in a manner that … ability to work in a pressurised environment whilst working towards and achieving deadlines. Use of MS Office software such as Word, Excel, Powerpoint The ability to travel to client customer locations. Strong knowledge of penetration testing tools including (Burpsuite, Metasploit, Nmap) etc Good knowledge of multiple Operating Systems (OS) including Windows &.NIX Ability to configure network devices, Firewalls, IDS More ❯

Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the primary contact points for user support via … face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project. Possesses … strong technical troubleshooting skills and a customer-focused approach. Communicates clearly and confidently with users of all technical abilities. Enjoys working in a fast-paced environment and can manage multiple priorities effectively. Works well both independently and as part of a collaborative team. More ❯

in storage at the end of each day. What you'll need to succeed Active SC Clearance Previous experience in IT support Basic IT knowledge and troubleshooting skills. Strong customer service and communication skills. Highly organised with a proactive, can-do attitude. What you'll get in return £25.15 Per Hour What you need to do now If More ❯

Technical Services Support Officer Wokingham Day Rate: £140.69 Hybrid working Onrolling contract Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the … escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role More ❯

Technical Services Support Officer – Wokingham Day Rate: £140.69 Hybrid working Onrolling contract – Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the … escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role More ❯

HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use … a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops … Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential More ❯