3 of 3 Contract Incident Management Jobs in the Thames Valley

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level Troubleshooting and repairing hardware issues at the server level. Change and/or incident management in a similar support function (has experience of supporting software tools) Cabling. Working in data centre Beneficial: ITIL Foundation or better CompTIA Server+ qualification. Any other relevant More ❯

incidents, optimizing SIEM configurations, and contributing to threat detection and response strategies. This role requires hands-on experience with both platforms and a deep understanding of cybersecurity principles and incident management. Key Responsibilities: Monitor and investigate security alerts from Microsoft Sentinel and LogRhythm . Analyze logs, network traffic, and other data sources to detect threats and suspicious activities. Develop … and tune detection rules, analytics, and alerting logic in both SIEM platforms. Collaborate with incident response teams to contain and remediate security incidents. Create dashboards, workbooks, and reports for stakeholders. Perform threat hunting activities and support continuous improvement of SOC processes. Maintain and enhance use cases, playbooks, and automation (e.g., with Logic Apps or SOAR). Ensure SIEM solutions More ❯