5 of 5 Contract Incident Management Jobs in the Thames Valley

role - please refer to bottom of advert. Mandatory Requirement Security Check (SC) Clearance is essential and must be held to be considered for this role. Key Responsibilities Service Delivery & Incident Management: Proactively manage the ticket queue assigned to the Hub and its surrounding "Spokes" (remote locations). Ensure all tickets are appropriately updated and managed to maintain contractual … Service Level Agreements (SLAs). Logistics & Asset Management: Manage Hub stock, performing accurate asset management by scanning items in and out of locations as per contract requirements. Effectively manage the disposal process for equipment handled through the Hub. Execute locker replenishments at remote sites when necessary. Technical Support & Repair: Triage and perform hardware repairs on equipment that is … acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯

development. Ensure alignment between business logic and technical implementation. Governance & Documentation Maintain comprehensive documentation of requirements, data flows, and validation processes. Champion data governance and stewardship best practices. Support incident management and resolution for data-related issues. Data Literacy & Enablement Promote data literacy across business units. Guide stakeholders in framing analytical questions and interpreting results. Support adoption of … Power BI, Tableau, Qlik). Understanding of version control (e.g., Git) and collaborative development workflows. Experience or knowledge of Foundry (Palantir) is a plus. Excellent communication, documentation, and stakeholder management skills. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

provide excellent support. Building strong relationships with internal teams and external awarding organisations to maintain high service standards. Stepping in for the Help Desk Manager when needed, contributing to incident management and reporting. What's in it for you? Generous Annual Leave: 25 days of annual leave, increasing to 30 days with service, plus all Bank Holidays and More ❯

policies to maintain compliance and data integrity. Unmount storage volumes, securely wipe disks, and shut down operating systems following best practices. Ensure adherence to compliance standards and update asset management systems accordingly. Key Skills & Competencies: Database Administration: Proficient in managing databases with a focus on decommissioning-related requirements. Scripting & Automation: Skilled in Shell Scripting (Bash, Python) to automate decommissioning … tasks. Storage & Data Security: Strong understanding of storage management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. More ❯