3 of 3 Contract Process Improvement Jobs in the Thames Valley

Support external engagement activity such as webinars, forums, and Q&A sessions. Act as a customer-facing contact for skip rate data and insights. Contribute to ongoing transparency and process improvement initiatives. About You Proven experience in operational data analysis. Excellent communication skills, able to present complex data clearly. Strong stakeholder engagement experience (internal and external). Self More ❯

highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF ROLE: Suggest and implement process improvements where required. Provide technical advice and guidance to the Team Leaders and Customer Event Managers To provide coaching and support within the Service Delivery team to ensure that … quality standards are met. Build and maintain relationships with other internal and external operational functions to deliver a cohesive end-to-end operational service. Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to manager to resolve these. Support training and provide coaching to ensure services are delivered in line … own workload ensuring that the quality of all key tasks are completed on time and accurately in line with SLAs. Maintain regular weekly quality checks via call listening and process quality checks that are in line with contractual requirements and customer expectations. Support the Team Leaders and Customer Event Managers with reporting such as weekly stats. Provide support on More ❯

closely with colleagues within HRES to drive consistency across the business, improve processes and gain efficiencies. Works with the Recruitment team to ensure the applicant through to new starter process is managed efficiently and provides a great candidate experience. Working collaboratively with the group HR centres of excellences, HRBP, reward, change, payroll, learning and HRIS teams. Validates data, ensures … expectations on service delivery can be met. Works within GDPR guidelines, managing people data requests and the confidentiality of data. Contributes to wider projects and initiatives within HR, driving process improvements, automation and efficiencies. Ensures cases and requests are completely correctly and in time for payroll. Key requirements Delivery focused and able to demonstrate putting client experience first. Self More ❯