2 of 2 Contract Target Operating Model Jobs in the Thames Valley

embarking on a major transformation programme to replace its CRM platform and harmonise operations across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer … experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end Target Operating Model (TOM) for the future state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring … alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. Work closely with the Senior Business Analyst (detailed requirements), Tech Lead (technology enablement), and key stakeholders to ensure seamless integration between business and IT. Act as a bridge between commercial operations and technology, focusing on customer experience More ❯

Role Overview We're seeking a skilled Business Architect to design, model, and optimise critical business processes for a leading UK organisation. Responsibilities Design and document end-to-end business processes aligned with the target operating model. Translate customer and user journeys into detailed process flows and service interactions. Develop clear process models using industry-standard notations More ❯