Service Delivery Manager
- Hiring Organisation
- Nigel Wright Group
- Location
- Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £50,000 per annum
Service Delivery team. Act as the primary contact for stakeholders regarding IT service issues, ensuring clear communication and solutions that meet business needs. Implement and embed ITIL best practices to drive consistency, service excellence and improved customer satisfaction. Identify opportunities for process improvements and lead initiatives that enhance service … external suppliers, overseeing contracts, and delivering continuous improvements across service operations. Strong analytical and problem-solving skills, with the ability to adapt to shifting business priorities and deliver results in fast-paced environments. Expertise in developing and maintaining monitoring tools, dashboards and performance reporting to ensure visibility and accountability ...