Service designer
- Hiring Organisation
- Pontoon
- Location
- London, United Kingdom
- Employment Type
- Contract
join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases. The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working … actionable service design solutions. Support the development of Conversational AI capabilities, ensuring services are intuitive, effective, and user-centred. Facilitate workshops, design sessions, and collaborative working groups to drive alignment and decision-making. Work closely with Data Science and Engineering teams to design feasible and scalable AI-enabled ...