1 to 25 of 49 Contract Customer Experience Jobs in the UK

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day | Inside IR35 | 6-month contract | Edinburgh | Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … Conversational Designer/Conversation Design/Voice/Voice UX/Conversational AI/AI/Artificial Intelligence/Customer Experience/CX/Customer Service/Customer Servicing/Customer Journey/Journey Design/Prompt Design/Prompting/AI Interaction/Agent ...

offers an exciting opportunity for an experienced Project Consultant with deep AWS Connect and contact centre expertise to lead complex customer experience (CX) transformation and implementation projects. Sitting between traditional project management and technical consulting, you will oversee end-to-end delivery of AWS Connect programmes, coordinating technical … Connect solution could work and demonstrate a credible understanding of the technology, while ultimately being responsible for delivery. Responsibilities Lead AWS Connect implementation and CX transformation projects from inception through to successful completion. Own project planning activities, including defining scope, timelines, milestones, and resource requirements. Manage projects through implementation, transition ...

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will … bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting delivery ...

Mobile platforms are evolving fast, and the pressure to deliver seamless customer experiences is relentless. Teams working on trusted, governed data for decisions and growth need quality built in from the start, not added as an afterthought. This Senior Quality Engineer (Mobile) role in London is hybrid and sits … Scrum Team. You will help shape how quality is engineered into every stage of the software development life cycle. The work matters because the customer experience depends on early risk identification and reliable automation. Responsibilities Embed within a cross-functional Scrum Team to build quality into the customer ...

behalf of Great British Energy, we are looking for a Digital Customer Experience Lead (Inside IR35) for a 6 Months contract based Onsite in Aberdeen. Great British Energy will be a publicly owned, operationally independent energy company, designed to drive clean energy deployment, boost energy independence, create jobs … Energy will be headquartered and run from Aberdeen. More details can be found in the [1] Great British Energy founding statement. As a Digital Customer Experience Lead, your main responsibilities will be: * Establish and run a single point of entry for digital and IT demand across GBE, replacing ...

Reporting To: Operations Manager Job Overview We are seeking an experienced Contact Centre Team Leader to lead, coach, and develop a team of customer service advisors within a high-volume contact centre environment. You will be responsible for driving team performance, achieving service level agreements (SLAs), improving customer … people management and coaching. Key Responsibilities Lead, motivate, and manage a team within a contact centre environment. Monitor performance against SLA, productivity, quality, and customer service targets. Conduct regular 1-2-1s, coaching sessions, performance reviews, and development plans. Manage attendance, absence, conduct, and performance issues. Provide real ...

part of a multidisciplinary product and design team alongside UX Designers, Product Owners, Researchers and other Content Designers to create clear, useful and customer-focused digital experiences. The role offers a varied mix of product development, BAU activity and customer campaigns, giving you the opportunity to influence both … everyday customer experiences and high-profile initiatives. The Project A key focus of the role will be the Challenges feature within Rewards. Challenges are designed to encourage customers to adopt positive financial behaviours and reward them for doing so. You'll play an important role in understanding customer ...

currently supporting an organisation with the recruitment of an experienced Service Desk Analyst on an interim basis. This is an excellent opportunity for a customer-focused IT support professional to join a busy Service Desk environment, providing high-quality technical support to users across the organisation. The successful candidate … knowledge articles * Supporting problem management and service improvement activities * Mentoring and supporting junior Service Desk Analysts and sharing technical knowledge across the team Required experience/qualifications of the Service Desk Analyst position will include * Previous experience working within a busy IT Service Desk or IT Support environment ...

West Midlands. This fixed-term opportunity will see you architecting impactful AI solutions that transform internal business processes, reporting, frontline operations and customer experience, while setting the foundations for long-term innovation. You will work at the intersection of technology, strategy and commercial impact, translating ambitious ideas into … commercially viable. Key Responsibilities: Architect end-to-end AI solutions across data, knowledge and process layers, covering internal business processes, reporting, frontline operations and customer experience. Design and deliver proof-of-concept AI solutions that validate target architectures, use cases and reusable patterns at enterprise scale. Define and document ...

role This is a hands-on programme management opportunity focused on the maturity of people, processes and technology. You will help the business improve customer experience, respond to regulatory change and prepare for further expansion. Working closely with the Chief Executive Officer, International Business Development Director and senior … business challenges and establish programmes that deliver practical, lasting improvements. Take ownership of programme delivery, project prioritisation and a roadmap for organisational maturity. Transform customer interactions and deliver seamless experiences through the business’s digital payments app. Support further growth, including potential strategic expansion into European and Latin American ...

will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your new role As a Service Desk … incidents and service requests, resolving common technical issues at first contact wherever possible and escalating more complex issues to the appropriate technical teams. Excellent customer service is central to the role, alongside accurate ticket management, effective troubleshooting and clear communication throughout the ticket life cycle. Key responsibilities ...

seeking an experienced Salesforce Product Manager to join an established organisation, with a strong focus on leveraging Salesforce capabilities to enhance customer experience, streamline business processes and deliver measurable business value. The successful candidate will have proven hands-on experience working with Salesforce, with a strong understanding … capabilities, customer journeys, stakeholder relationship management and business process optimisation. Experience with Salesforce Financial Services Cloud (FSC) would be highly desirable, alongside experience within financial services, ideally banking or wealth management. However, candidates from other sectors with strong Salesforce product management experience will also be considered. ...

Project Manager Join a customer-focused technology environment delivering Microsoft-based projects. This hybrid Bristol opportunity suits a qualified project professional experienced in managing technology delivery, budgets, governance and complex stakeholders. If youve also worked in the following roles, wed also like to hear from you: Project Manager, Technology … plus bank holidays, a Health Cash Plan, Income Protection, Training & Development and a Volunteer Day. SALARY: Up to £60,000 per annum (depending on experience) + Benefits LOCATION: Hybrid - regular attendance at Bristol HQ expected JOB TYPE: Full-Time, Fixed-Term Contract ending 31 March 2027 WORKING HOURS: Monday ...

other international markets. Working independently with commercial, finance, analytics, IT, supply chain and logistics teams, you will use data-driven insights to improve performance, customer experience and operational efficiency. This is a newly created role following a team restructure, suited to a proactive self-starter who can learn … Finance, IT, Supply Chain, Warehousing, Logistics and Operations teams. Establish consistent global processes and ensure new partners and markets meet operational requirements. Essential Skills & Experience 10+ years' experience in D2C, eCommerce operations, supply chain, logistics or operational transformation. Proven Direct-to-Consumer experience within an online retail ...

Application Architect - Customer & Experience Transformation Rate: £600 per day Working arrangement: Hybrid IR35 status: Inside IR35 Eligibility: Must be a UK National with a minimum of five years' UK residency Your new company You'll be joining a major central government transformation programme focused on exploring and scaling … needs, understanding existing journeys and assessing potential technical solutions. Your new role As an Application Architect, you'll provide technical architecture expertise across a customer and experience transformation programme.You'll work across discovery and technical analysis, helping the programme understand existing journeys and systems, identify pain points ...

enhancements across a highly-used mobile application for a major client. You'll play a key role in developing innovative app functionality, including customer reward and engagement features that enable users to earn points and rewards for positive behaviours. Working closely with wider technology, development, data and marketing teams … front and back-end mobile features while creating seamless, user-focused experiences. Key Responsibilities: Develop and enhance Android app features and functionality Build engaging customer reward and loyalty experiences Collaborate with cross-functional teams across technology, data and marketing Contribute to both front-end and back-end feature development ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

Fashion Trading Lead Shape the Future of Fashion Commerce Are you passionate about fashion, customer experience, and using data to drive commercial growth? We're looking for a Fashion Trading Lead to play a key role in accelerating category performance, driving innovative trading initiatives, and delivering exceptional buying … opportunity to join a fast-paced and collaborative team where you'll help shape strategy, influence cross-functional stakeholders, and lead initiatives that grow customer engagement and category revenue. What You'll Be Doing As the Fashion Trading Lead, you will be responsible for identifying opportunities to grow ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is seeking a dynamic and analytical Customer … Analyst to join their Electricity Distribution team. This is an exciting opportunity to play a pivotal role in delivering innovative digital solutions that enhance customer experiences and streamline operations. Role: Customer Excellence Business Analyst Duration: 12 Months Location: Remote (travel for workshops, exp paid) Rate: £500 pd (umbrella ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

business problems and improve our customers' experience. This could include personalised communications for customers, improving our stock management models, better marketing effectiveness, maximising customer lifetime value and reducing customer churn. On any day, depending on your expertise and your learning objectives, you could be building models … relevant parts of the data science lifecycle including documentation and security considerations - Analysis of diverse data using statistical methods to make recommendations to improve customer experience and business results - Identify improvements in own work and develop own skills - Good understanding and use of our internal dataset - Working collaboratively ...

systems. The programme has strong backing from senior leadership and is now moving from discovery into build, with a particular focus on modernising CRM, customer experience and the wider application landscape. We're looking for an experienced Dynamics 365 Solution Architect who can take a strategic view … business systems fit together as the organisation evolves its technology estate. What you'll be doing Owning and evolving solution architecture across Dynamics 365 Customer Engagement and the wider CRM ecosystem. Helping shape the future direction of the organisation's Dynamics and Microsoft technology stack. Reviewing existing CRM, membership ...

creativity can make. Responsibilities Own the design strategy and vision for a product area within International, connecting near-term experimentation to durable, high-quality customer experiences across markets. Be accountable for experience quality and business results, including customer growth, activation, conversion, and retention. Drive an AI-first … hubs. Influence cross-functional partners and leaders with craft-forward storytelling and research-backed points of view. Align teams on target customers and the experience needed to win them in each market. Mentor and coach designers, and help shape the team's design standards and operating model ...