1 to 25 of 79 Contract Customer Experience Jobs in the UK

sell, adopt and scale enterprise-ready solutions by creating clear, practical enablement content, experiences, and programmes. Their work sits at the intersection of strategy, customer experience, and execution, ensuring sellers, partners, and clients are genuinely set up for success. Day rate: £400-£450 Working pattern: typically 4 days … deliver workshops Role summary We're looking for a dynamic and experienced workshop facilitator to lead pre-sales, client-facing workshops focused on customer lifecycle and messaging journey design, primarily within the WhatsApp for Business ecosystem. In this role, you will guide enterprise clients through structured, collaborative sessions that ...

premium brand Automotive client is currently recruiting for the following role: Business Analyst - Customer Experience - 34/hr (Inside IR35) - Warwickshire/Remote - 6 Months (Potential to extend) Purpose of the Role Support the successful integration of four customer experience (CEX) teams into a unified operating … Unity. - Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience - Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). - Workshop facilitation. - Strong stakeholder engagement skills, with the ability to navigate ...

premium brand Automotive client is currently recruiting for the following role: Project Manager - Customer Experience - £35/hr (Inside IR35) - Warwickshire & Hybrid - 6 Months (potential to extend) Purpose of the Role Drive the successful delivery of the Customer Experience (CEX) Unity programme by managing timelines, dependencies … project plans, RAID logs, and delivery dashboards. - Support planning and preparation for (phased) implementations, transitions and go-lives. - Ensure alignment throughout CEX Unity Skills & Experience - Proven experience in project management within transformation or system integration programmes. - Strong delivery mindset with ability to manage ambiguity and shifting priorities. - Excellent ...

Project Manager - Customer Experience - SaaS £600 - £650 per day (Inside IR35) Worcester - Hybrid Our client is a well known market leader who are looking for a Senior Project Manager to join their programme delivery team on a 6 month contract. You'll be responsible … delivery of two new solutions into the organisation, both within the Customer Experience domain working as part of a wider programme. You'll have a proven track record as a project manager delivering end to end solutions in a fast paced and complex environment, managing 3rd party vendors ...

INSIDE IR35. We are open to negotiation on the day rate - we would expect it to land around £750-£800 per day. Experience Required: End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational change - not just new interfaces. Strong background in customer experience, customer contact, and customer service environments: ideally designing or transforming end-to-end services with high operational complexity (e.g., contact centres, casework, frontline services). Experience working in evolving, high ...

exclusive client who are looking for Senior Optimisation Engineer to help build out their web UI campaign. This is a role for an experience web application developer (Angular Framework) who can work with optimisation tools. You'll need recent experience working as an Informatica Developer and over … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of an automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully ...

Project Manager - Customer Experience - SaaS £600 - £650 per day (Inside IR35) Worcester - Hybrid Our client is a well known market leader who are looking for a Senior Project Manager to join their programme delivery team on a 6 month contract. You'll be responsible … delivery of two new solutions into the organisation, both within the Customer Experience domain working as part of a click apply for full job details ...

INSIDE IR35. We are open to negotiation on the day rate - we would expect it to land around £700-£750 per day. Experience Required: Product leadership in customer service environments: extensive experience defining product vision, strategies and outcome-based roadmaps for complex, multi-stakeholder services. Strong background … customer experience, customer contact or public-facing service environments, ideally where operational complexity and customer outcomes shape product decisions. Experience working in evolving, high-ambiguity environments: Experience shaping, growing or stabilising a product function in a fast-changing or build-as-you-go organisation. ...

Business Analyst - Customer Experience Location: Gaydon (hybrid) Duration: 6 months (possible extensions) Day rate: circa £250 inside ir35 One of our clients is seeking an experienced Business Analyst to join their team. You will support the CEX Unity Programme, a major transformation bringing together four CEX teams into … transition planning. Collaborate closely with the Programme Manager, Project Managers, Organisation Design, People Partners, and Change and Comms teams to ensure timely delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Strong workshop facilitation and stakeholder engagement skills. Experience working within ...

support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, e-commerce and billing platforms. This is a hands … Oversight of Magento (or alternative platform) replatforming Managing non-PCI compliance risks and delivery deadlines Streamlining a complex, acquisition-led technology stack E-Billing & Customer Portal Transformation Expansion of e-billing and invoice capabilities API-based integrations Web and customer portal integration (“MyAccount”) Coordination with internal and third ...

plans, RAID logs, and delivery dashboards. Assist with planning and preparation for phased implementations, transitions, and go-lives. Ensure alignment throughout CEX Unity. Skills & Experience Required Proven experience in project management within transformation or system integration programmes. Strong delivery mindset with ability to manage ambiguity and shifting priorities. … . Workshop facilitation skills. Desirable Attributes Calm under pressure, with a proactive and solution-oriented approach. Able to work independently and collaboratively across teams. Experience in automotive, digital, or customer experience domains is a plus. Interested? Apply today and help us deliver excellence in customer experience ...

Type: 6-month contract - Rollover Location: Hybrid (Gaydon/Remote) Reports To: Programme Lead Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working … planning, and change impact assessments. -Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery. Required Skills & Experience: -Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio. -Facilitation: Strong workshop facilitation skills ...

Type: 6-month contract - Rollover Location: Hybrid (Gaydon/Remote) Reports To: Programme Lead Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working … planning, and change impact assessments. -Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery. Required Skills & Experience: -Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio. -Facilitation: Strong workshop facilitation skills ...

Project Manager - Customer Experience Duration: 6-months (possible extensions) Location: Gaydon (hybrid) Day rate: circa £250 (inside ir35) Our client is seeking an experienced Project Manager to support the delivery of the CEX Unity programme-a key initiative bringing together multiple CEX workstreams into a single, aligned operating … RAID logs, dashboards and project charters. Supporting planning and preparation for phased implementations, transitions and go-lives, ensuring alignment across the programme. Key Skills & Experience Proven project management experience within transformation or system integration programmes. Strong delivery mindset with the ability to manage ambiguity and shifting priorities. Excellent ...

Unity programme by managing timelines, dependencies, risks, and stakeholder alignment. You will be responsible for maintaining rigorous programme governance across multiple Customer Experience (CEX) workstreams. Key Responsibilities: -End-to-End Delivery: Support the delivery plan for CEX Unity, ensuring milestones are met across system integration, organizational design, process … Artefacts: Create and maintain project charters, detailed plans, and delivery dashboards. -Implementation: Support planning for phased implementations, transitions, and system go-lives. Required Skills & Experience: -Transformation Expertise: Proven experience in project management within large-scale transformation or system integration programmes. -Stakeholder Management: Exceptional senior stakeholder management and communication ...

Unity programme by managing timelines, dependencies, risks, and stakeholder alignment. You will be responsible for maintaining rigorous programme governance across multiple Customer Experience (CEX) workstreams. Key Responsibilities: -End-to-End Delivery: Support the delivery plan for CEX Unity, ensuring milestones are met across system integration, organizational design, process … Artefacts: Create and maintain project charters, detailed plans, and delivery dashboards. -Implementation: Support planning for phased implementations, transitions, and system go-lives. Required Skills & Experience: -Transformation Expertise: Proven experience in project management within large-scale transformation or system integration programmes. -Stakeholder Management: Exceptional senior stakeholder management and communication ...

contract. This is a high-impact role at the heart of our digital transformation, leading three critical programmes that underpin our sales growth and customer experience strategy: HubSpot Sales & Marketing Automation E-commerce Replatform e-Billing Transformation If you thrive in complex digital environments, enjoy joining the dots … between data, technology and customer experience and love making things happen wed love to hear from you. What Youll Do As our Digital Marketing Project Manager, youll be the central point of control across multiple systems, teams and delivery partners. You will: Lead and manage integrated project plans ...

dynamic and collaborative environment. This company is committed to delivering excellence, and you'll play a pivotal role in shaping the future of their Customer Experience (CEX) Unity programme. If you're a driven professional looking for a challenging yet rewarding role, this could be the perfect … delivery dashboards. - Assist in planning and preparation for phased implementations, transitions, and go-lives, ensuring alignment across the programme. What You Will Bring: - Proven experience in project management from within transformation or system integration programmes. - Strong delivery mindset with the ability to navigate ambiguity and shifting priorities. - Excellent senior ...

Attributes Integration Engineer to join their team on an Inside IR35. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles. You will co-ordinate … Interactions: SVO Vehicle Engineering. SVO Attribute PAT Leaders and Teams. FMA. Product engineering COCs. Marketing & Program Teams. Product character and performance. Knowledge, Skills and Experience Required: Applicants should be educated to Degree level or be able to show a track record of relevant experience for the job. Previous ...

Title: Web Content Editor Department: Customer Delivery Service Area: Customer Experience Grade: TBC Reports to: Digital Production Manager Job Purpose The Web Content Editor plays a key role within Web Services, supporting the delivery of high-quality, accessible and user-centred digital content. Working closely with teams … proofreading content prior to publication and ensuring information is presented clearly, in the right place and at the right time, to support an excellent customer experience. Key Responsibilities Reporting to the Digital Production Manager, the post holder will: * Edit, curate and maintain content across the Council's website* Work ...

Unity. Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience: Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Workshop facilitation. Strong stakeholder engagement skills, with the ability to navigate … complex matrix environments. Delivery-focused mindset with experience in transformation programmes. Comfortable working in ambiguous and evolving environments. Experience in automotive, digital, or customer experience domains is a plus. If you are interested and have the skills and experience required Apply ...

capability to support key BAU and industry initiatives during 2026, including VRP+, and Open Banking v4.x.x. We are seeking an Open Banking Architect with experience designing and governing Open Banking and API-based ecosystems in a regulated financial services environment. The role combines hands-on solution architecture with enterprise … Combine hands-on solution architecture with enterprise architecture to shape the long-term Open Banking strategy and estate. Desirable Qualifications Banking Payments Services industry experience Key Skills/Knowledge Mandatory Requirements Candidates must meet all of the following: Open Banking Domain Expertise Strong experience delivering Open Banking solutions ...

Advertisement: Customer Journey Manager (Business Analyst) Contract Duration: 6 Months (with potential for extension) Rate: 600 per day or PAYE salary option is also available Location: Bristol Harbourside (Monday and Tuesday onsite) Are you passionate about enhancing customer experiences and driving innovative solutions? Our client is searching … dynamic Customer Journey Manager (Business Analyst) to join their vibrant team! This role is a fantastic opportunity to make a significant impact on product development while working in a collaborative and fast-paced environment. What You'll Do: As the Customer Journey Manager ...

Advertisement: Customer Journey Manager (Business Analyst) Contract Duration: 6 Months (with potential for extension) Rate: £600 per day or PAYE salary option is also available Location: Bristol Harbourside (Monday and Tuesday onsite) Are you passionate about enhancing customer experiences and driving innovative solutions? Our client is searching … dynamic Customer Journey Manager (Business Analyst) to join their vibrant team! This role is a fantastic opportunity to make a significant impact on product development while working in a collaborative and fast-paced environment. What You'll Do: As the Customer Journey Manager ...

Months (Rolling) Pay Rate: £27.01/hr or £56k Per year. The Opportunity: Envisage is seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritization activities. This role is a critical component of our digital transformation, facilitating the shift toward a truly customer-centric … portfolio processes to drive consistency. -Innovation: Propose process enhancements and provide ad hoc support to the wider team as required. Knowledge, Skills, and Experience Technical Requirements: -Digital Ecosystems: Strong understanding of digital landscapes and technical complexity. -PMO Experience: Proven experience supporting portfolio or PMO processes within large ...