1 to 25 of 57 Contract Customer Experience Jobs in the UK

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … You must have strong experience in mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying … priority problems to solve and customer needs to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices More ❯

consumer facing mobile application proposition for Foresters. It involves defining the app’s vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … You must have strong experience in mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the application’s development New product/proposition development including initial life cycle management … Identifying priority problems to solve and customer needs to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best More ❯

Digital/Web Business Analyst My client in the Insurance industry are looking for a Digital/Web Business Analyst with UAT skills, to join their Digital & Customer Experience team, to help improve their technology design and analysis, bridging the gap between the customers and the technical teams. Key Skills Business and technical systems analysis, gap analysis and … Strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution Understanding of the needs of an international B2B and B2C customer base Experienced working with Agile methodology Able to manage a variety of projects, stakeholders and evolving scope and prioritise appropriately Good relationship management skills to satisfy a wide range … and problem solving abilities as well as excellent attention to detail and foresight Ability to determine implications and make recommendations based on a range of factors e.g. commercial, risk, customer experience - justified by data A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals Desirable skills: Knowledge of programming languages More ❯

services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from either Bridgwater (TA6 4RN), Eastleigh (SO50 5PB), Ashford (TN23 1PP) or Worthing (BN11 1RY), however SCW is an agile and flexible … allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the best possible service to our customers at all times. Some average stats are below to demonstrate some of the pressures … enthusiastic self-motivated individual who can work both alone and as a member of a wider team. You will need to have excellent communication skills and provide a professional customer experience. Effectively prioritising your workload is paramount to this role. You will be required to possess strong problem-solving skills and be able to share this knowledge with the More ❯

This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth. What You'll Be Doing: Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives. Work alongside Project Managers to deliver key projects from the … current vs. future state). Lead and support user acceptance testing (UAT) and technical validations. Champion delivery best practices and continuous improvement across the PMO. What You'll Bring: Experience in digital/eCommerce operations, analysis, or delivery. Proven ability to turn business goals into functional and technical documentation. Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like … SAP. Strong analytical and communication skills, with experience using Jira, Confluence, and Visio. Ability to work independently while staying collaborative, with a genuine passion for digital innovation. Working knowledge of HTML, JavaScript, XML, or JSON is a bonus. Experience with Adobe Analytics or similar tools is a plus. What Success Looks Like: Accurate, actionable user stories and process More ❯

and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities. Are you passionate about shaping customer experiences in digital wellness? Join us at Holland & Barrett as the Experience Insight & Optimisation Manager for H&B&Me on a 12 months fixed term contract , our flagship … wellness platform. In this pivotal role, you'll lead the insight strategy that drives innovation and long-term engagement, using customer understanding to shape features, content, and services that support healthier lives. This is an exciting opportunity to sit at the heart of insight, product, and UX—turning data into decisions that elevate digital wellbeing. The Role: Key Responsibilities … Key Requirements: Strong experience in customer or digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future-focused and commercially aware More ❯

Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. The … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

months) Contract Reason: Specific Project Hours Per Week: 36 hours Base Location: Tameside One, Ashton-under-Lyne The Role Tameside Metropolitan Borough Council is embarking on a 2-year Customer Experience Programme (CEP) which aims to transform how customers interact with Tameside Council. The programme will enable consistently good customer experience across all customer contact … channels. The Programme Team will work closely with business areas to achieve this, making better use of customer insights to improve effectiveness and reduce avoidable contacts and demand. Where possible, the team will utilise co-production, engaging users in the look, feel and processes when designing resident facing services. Tameside Council is committed to delivering high-quality digital services … new features. Troubleshooting and resolving complex technical issues. Staying up to date with emerging technologies and industry trends to drive continuous improvement. Applicants should have the following qualities: Extensive experience as a senior web developer or similar role Strong proficiency in asp.net, MSSQL, HTML/HTLM5 Excellent problem-solving skills and attention to detail Good leadership and excellent communication More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

culture of learning to drive improvements across the organisation. This is an exceptional chance to empower others through coaching and mentorship, shaping both individual careers and the future of customer experience. This is a 2 Year FTC. Client Details Our client is a prominent organisation within the Social Housing sector. They are a national organisation, deeply committed to making … the progress and success of improvement initiatives. Contribute to the development of a positive organisational culture. Profile A successful Continuous Improvement Manager should have: A strong understanding and practical experience of Business Analysis, Continuous Improvement, and Change Management principles. Certified knowledge of Lean and Six Sigma methods, an understanding of what to use and when. A keen eye for More ❯

Customer Service Adviser Location: Kensington Town Hall, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 17.73 per hour Job Ref: (phone number removed) Responsibilities Deliver an excellent customer experience in a consistently busy environment, providing advice and resolution at the first point of contact … across all customer access channels. Facilitate access to services for customers using different communication methods, ensuring everyone can access our services. Actively listen and ask appropriate questions to understand the nature and urgency of customer inquiries, being responsive to their needs and concerns. Meet, greet, and assist customers in the self-service area and main reception, signposting them … to relevant services or self-service options. Establish robust working connections and collaborate with other teams to ensure a consistently high standard of customer experience. Complete digital and postal administration work, including tasks related to refunds, contracts, referrals, and permit processing. Adhere to all legislative or statutory provisions and the Council s key policies, processes, and procedures, explaining these More ❯

FTC Robert Half are working with a purpose-led organisation in the science and research, and education space, who is looking for an experienced CRM Manager to lead their customer engagement strategy and Salesforce platform development. This is a fantastic opportunity to take ownership of CRM in a globally focused, digitally evolving organisation where customer data and insight … publishing, events, and sales functions. Key Responsibilities Own the organisation-wide CRM vision and strategy, with a core focus on Salesforce Lead platform optimisation and roadmap development, aligned with customer experience goals Collaborate across departments to embed a consistent, insight-led approach to CRM Manage internal stakeholders and external vendors to deliver scalable improvements Deliver actionable insights, reports … marketing, commercial, and service teams Ensure data compliance and GDPR adherence across systems and processes Coach and develop a team of Salesforce administrators and CRM specialists Advocate for a customer-first mindset across the organisation What We're Looking For Proven experience leading CRM strategy and operations, ideally within a matrixed or mission-driven organisation Strong technical knowledge More ❯

Job Title: Business Change Project Manager Location: Castle Donington/HybridContract: 3 months with posibility for extension Are you an experienced Project Manager with a passion for driving customer excellence? Our client, a leading organisation in the utilities sector, is seeking a talented Business Change Project Manager to join their dynamic team. This is an exciting opportunity to make … a significant impact on customer experience projects within a rapidly evolving environment. Job Purpose: In this role, you will take accountability for the development, management, and delivery of complex, customer-focused projects. Reporting directly to the Lead Project Manager, you will ensure that all initiatives are delivered successfully, meeting time, quality, budget, and benefit expectations while enhancing … the reputation of the organisation. Key Accountabilities: Define, develop, and deliver high-value, complex customer projects on time and within budget while ensuring quality and benefits expectations are met. Collaborate with colleagues to develop and manage business cases and benefits plans, undertaking regular evaluations of performance throughout the project lifecycle. Identify and implement opportunities for improvement while managing risks More ❯

for a highly skilled Systems Solution Designer to join our dynamic team. This role is crucial in defining and mapping how various platforms link together to drive a seamless experience and deliver efficient client outcomes. The ideal candidate will have a strong technical background, business process experience, excellent communication, cross-team collaboration, and proactive problem-solving skills. Engaging … into process flow combining input from across the product team. Through technical expertise and legislative insight, provide the interconnect between PM, XD and Engineering. Discover business rules and constraints. Experience, Skills, and Requirements: Minimum 2+ years of experience in a technical solution design role. Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Solution Designer or similar role. Strong technical acumen with a solid understanding of SaaS, APIs, cloud computing (AWS, Azure), and financial/accounting technologies. Experience with APIs, web services, middleware, and API tools and technologies such as GitHub, REST API, microservices, Postman, OpenAPI, etc. Capacity to create technical assets to improve team efficiency (e.g., Postman collections More ❯

between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main … as part of the role, using technical abilities to ensure calls are resolved quickly or escalated to the appropriate team or specialist. This applies to both technical issues and customer complaints. Plan and organise day to day activities around managing work queues and priorities. There is likely to be times where planned work will need to be adjusted due … including; Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer The Trust supports and actively encourages flexible working for all employees. We More ❯

difference. What You'll Do: Lead and coordinate design initiatives within multidisciplinary teams. Tackle complex problems in public infrastructure while designing services at scale. Collaborate on the innovative "AI Customer Experience Frontier" programme to redefine public service delivery. utilise research and analytics to understand user needs and test service designs. Champion accessibility and inclusion, ensuring compliance with legal … standards. Engage in co-design activities, fostering a collaborative design culture. Who You Are: Essential Skills: Proven experience guiding and mentoring design teams. Expertise in designing services for diverse users in complex digital environments. Strong ability to analyse user research data for informed decision-making. Skilled in stakeholder engagement and navigating senior design decisions. Passionate about inclusive and accessible … public services. Agile and adaptable, thriving in a collaborative setting. Desirable Skills: Experience across the full service lifecycle. Background in government, public sector, or charity organisations. Excellent planning and organisational capabilities. If you're eager to simplify services and collaborate with fellow designers in a vibrant community, apply now and be part of something impactful! Your skills can help More ❯

detail-focused eCommerce Website Manager to help us manage the daily operations of our website. This is a great opportunity for someone with 23 years of eCommerce or digital experience looking to take the next step in their career. In this role, youll take ownership of day-to-day website operationsmanaging content updates, launching promotions, fixing errors, and ensuring … the design, tech, and marketing teams to troubleshoot and resolve site issues quickly ? Run basic site performance checks and help report on campaign outcomes ? Support ongoing improvements to the customer experience based on feedback and analytics ? Respond to security and website performance issues. What Were Looking For: ? 23 years of experience in a digital or eCommerce role … skills ? Understanding of basic SEO and eCommerce merchandising best practices ? Comfortable analysing data and making fast, informed decisions ? Confident presenting ideas and updates at all levels of the business ? Experience managing external marketing or promotional campaigns ? Bonus: familiarity with Google Analytics, Excel, or basic HTML/CSS Benefits What's in it for you? Please take the time to More ❯

our staff through our SMART Working policy outlining our approach to agile and flexible working Closing date: 1 st July 2025 Can you extract meaning and create visibility of customer wants, needs and experiences and looking for an opportunity to shape a business based on your expertise? We are RCNi, part of the Royal College of Nursing Group. We … extraction processes. Work with marketing and BIS to improve segmentation and targeting from CRM to optimise business activities. 2. Maintain operational and technical processes that support B2C payment processing, customer onboarding and product fulfilment. Coordinate changes to Business and Operational Support (BOS) systems linked to implementation of Microsoft Wave releases, CRM upgrades, product testing, defects fix testing and SilverBear … and price updates in the CRM. Work with stakeholders as appropriate to identify and solve problems and bugs. 3. Act as RCNi lead in CRM-related projects to optimise customer experience, as directed by a member of the executive team. Take an active role in all CRM (RCN or RCNI initiated) projects that impact on RCNi commercial activity. More ❯

part of our Web Operations Team within the Marketing & Brand department , you'll take a lead role in delivering our web product roadmap - ensuring technical improvements are aligned to customer needs, operational priorities, and our wider strategy. You'll coordinate internal teams and third-party developers, helping to ensure our website continues to support teachers and students - particularly during … Championing continuous improvement - Use agile and lean principles to continually improve our processes, systems, and team ways of working - always aiming to increase delivery speed and product quality. Embedding customer-first thinking - Ensure developments meet the real needs of teachers, students and schools, and support our commitment to a seamless customer experience. Governance & reporting - Provide regular updates on … web systems remain stable and effective. What will I need to succeed? You'll bring a balance of technical delivery expertise , stakeholder confidence , and a genuine drive to improve customer-facing experiences in an education context. Experienced in agile web delivery - You've led technical projects within agile, lean, or scaled agile environments, with an eye on value, outcomes More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer More ❯

part of a winning team that is pushing for success and help grow our business within the industry. We're looking for an individual with strong communication skills with experience in sales/relationship management ideally in SaaS that is passionate about technology and energised by working within one of the biggest automotive brands in the world. This is … to support the growth of our sales objectives. As VSSM (Virtual Solution Sales Manager) you will be responsible for managing inbound leads for the country, grow the existing SMB customer base and support and grow the business of a selected range of dealers. You will be instrumental in the nurturing and upselling to our Freemium customer base for … plan and execute sales webinar. You will be the face of our client’s Pro Solutions to a selected group of dealers from whom you will be building your customer network and raising the dealer awareness for the portfolio of services (Electric Vehicles, Charging, Servicing and Data Solutions/Telematics). Building strong relationships with our client’s Field More ❯

Specific Project Hours Per Week: 36 hours Positions available: x2 Base Location: Tameside One, Ashton-under-Lyne The Role Tameside Metropolitan Borough Council is embarking on a 2-year Customer Experience Programme (CEP) which aims to transform how customers interact with Tameside Council. The programme will enable consistently good customer experience across all customer contact … channels. The Programme Team will work closely with business areas to achieve this, making better use of customer insights to improve effectiveness and reduce avoidable contacts and demand. Where possible, the team will utilise co-production, engaging users in the look, feel and processes when designing resident facing services. Tameside Council is committed to delivering high-quality digital services … are delivered. You will be involved in a range of tasks including: Working closely with customers to fully understand their business requirements Design and development of software to meet customer expectations Implementing, documenting, reviewing and maintenance of systems/software Undertaking testing of developed software and overseeing user testing Applicants should have the following qualities: Experience working within More ❯