23 of 23 Contract Customer Experience Jobs in the UK

client is well regarded as aleading technology business, who are innovators in their industry sector. The role will involve. Providing ServiceAdministration support to the Customer Partner Team andcustomers, to ensure the very best customer experience.Responding to internal and external customer requests quickly, efficiently, and accurately in a … fast-paced environment. Having a proven ability to deliver the highest levels of customer service and customer care. The role will undertake the following Call handling and customer request management Live customer enquiry management Processing service quotations using SAP and CRM Processing service invoicing using SAP … and CRM Stock & Price check on products and parts using SAP Customer data record management and updating Ordering of consumable parts Internal support of internal employees Liaising with internal departments to achieve customer resolutions Our client wouldlike to resource candidateswith the following skills and experience Previous Customer More ❯

Customer Payments Administrator Glasgow - Hybrid working 07 months contract Job Purpose: As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the … experience. Will be working in a back office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage … high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk. Key Responsibilities: Undertake all payment processing tasks delivering against all team KPIS and SLAs Deliver excellent customer More ❯

Customer Comms Specialist - Loyalty Contract role Reading - hybrid working Context We're on a mission to grow and we have exciting plans in Marketing to make that happen. So right now, we're on the hunt for a creative marketer who can help to deliver brilliant loyalty communications to … Company customer base. We recognise how critical it is to our growth to engage and retain our customers - and our exciting loyalty proposition is helping to support this strategy. This role will be responsible for managing the creative development of communications for Company, our rewards app. This will involve … candidate will be part of a busy comms squad, working closely with the CVM team, Marketing Managers, Partnerships and Propositions team to deliver against customer experience ambitions, company download targets, stimulating an active user base and offer redemptions. This is a hugely exciting role so we're looking More ❯

the office). Purpose of the Role: As a Business Analyst, you'll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities to enhance the Travel and International Payments proposition and providing your expertise. Working in sprints as part of a self … organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value. As a … Business Analyst you will be responsible for: Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly. Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes. Managing incidents effectively and looking for opportunities to increase resilience within More ❯

the office). Purpose of the Role: As a Business Analyst, you'll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities to enhance the Travel and International Payments proposition and providing your expertise. Working in sprints as part of a self … organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value. As a … Business Analyst you will be responsible for: Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly. Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes. Managing incidents effectively and looking for opportunities to increase resilience within More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a strong technical … and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking minutes and actions Measure Experience: Design, analyse and maintain Colleague Experience Surveys to build data More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

hybrid x2 days onsite x3 remote Inside IR35 - Umbrella only Role overview The team forms part of the overall BUK POD focusing on specialist customer servicing functions such as Financial assistance, Bereavements, Delegated authority etc. Working to deliver strategic change for the majority of Business areas, driving new business … and improved customer experience across all products including Digital channels, Colleague Desktop, ATM & Self Service and a range of online, internal, external products. Overall purpose of role Design solutions for complex business requirements. Support the business and project management teams in the definition and refinement of business requirements. … Support with the impact assessment and implementation of new requirement within the component team designs. Essential Skills/Basic Qualifications: Minimum 8 years of experience of working on complex end to end designs as a solution architect. Experience in complex systems integration with sound knowledge of integration and More ❯

and senior experts. You should be passionate about frontend development and have a strong understanding of Angular and UI/UX principles. Essential Skills & Experience: Expert-level Angular development (Experience with React, Vue.js, and native JS is a plus) Strong understanding of User Experience (UX) Design Ability … to build and translate wireframes, prototypes, and user interfaces Knowledge of RESTful microservices integration Familiarity with DevOps and CI/CD pipelines Experience developing responsive, accessible, mobile-first web applications SC Clearance is required due to the security needs of our customer Experience working on MOD and More ❯

working with project teams to complete technical onboarding ,testing and production deployment. Ongoing projects include both CyberArk and SailPoint with the role requiring engineering experience in either one however preferably both. The role reports directly to the project manager. The role holder will work closely with our Cyber Security … of the IAM Vision/Roadmap • Work with colleagues and stakeholders to design IAM services that meet the desired controls and provide a positive customer experience. • Seeking continuously and proactively to improve quality of analysis, service delivery, and/or business decision making. • Undertaking an analysis of a range … of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers Key Skills/Experience: • Experience in security or Cyber Security Degree • IT Security/Information Security knowledge • CyberArk PAM • SailPoint IdentityIIQ • Hands-on experience with Windows/Linux More ❯

We have a current opportunity for a Senior Test Engineer on a contract basis. Senior Quality Assurance Engineer Identify any relevant experience you have at Travel companies - where, when and what you did Contract Duration: 12 months Hours: 37.5 per week Rate: £490 (Inside IR35) Location: Manchester Hybrid … Ideal Candidate: Sociable: Comfortable talking with many people Exceptional Testing Knowledge Shift Left Approach Versatile: Can work individually and with a developer API & Backend Experience Intermediate Knowledge: Security and performance testing Key Responsibilities: Embed testing and quality practices in software development Collaborate with the team for an exceptional customer experience Contribute to effective test automation Ensure quality is built into the product Must-Haves: Understanding of various testing types Comfortable communicating across teams and levels Experience in large cross-team projects and collaborative testing API test creation Contract test creation with Pact Flow Influence team on More ❯

and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering … executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management … ideally focused on remote/mobile engineering environments. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. Familiarity with Oracle Fusion ERP. This is More ❯

within its group. All details regarding the sector will be revealed during shortlisting. Youll be working within our clients Aftersales team, reporting to the Customer Experience Manager. This is lively and busy team. This role is a mix of both administration and telephone calls, communicating with internal colleagues … field based engineers and their end customers. The ideal person will have experience working alongside a live operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. Summary of your day to day duties: Answering inbound phone … calls from service engineers and their customer base Communicating with field based service engineers and supporting them with their enquires from the office Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area Review maintenance contracts and ensure these More ❯

Senior Manager: Strategic Finance Contract role Reading - 3 days in Office What we are looking for: Good technical knowledge and previous experience in working with Big 4 auditors and valuers is preferred for this role. A strong understanding of M&A driven reporting, PPA (Purchase Price Allocations) requirements, working … that they are efficient and support in minimising costs Support in developing and executing team efficiencies, process improvements and reporting automation which delivers better customer experiences and generates increased levels of value-added activities Ensure the information produced is of sufficient quality to pass the requirements of internal and … external stakeholders and to pass an audit at low materiality. Experience Qualified Accountant with proven experience in dealing with external auditors and valuers Experience of working in fast paced, dynamic and challenging environments Experience of dealing with matrix reporting structures, systems and stakeholder management. A strong More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

for ambitious Business Development Managers to join our Belfast team. About the Role Develop and manage a pipeline of prospective customers, nurturing throughout the customer lifecycle and ensuring activity and performance is monitored. Actively seek new business opportunities, support existing customer accounts and encourage growth by recommending solutions … and existing customers to determine price structures, contract terms and payment conditions. Build strong relationships with decision makers and current customers while delivering exceptional customer experience. Actively utilise CRM within normal working practices, updating customer contact in real time and clearly setting out action plans, calendar activity and … tasks to facilitate an exceptional customer experience. Operate as the face of Antalis, delivering high quality presentations and proposals through engagements with senior stakeholders and prospective and new customers. Identify and research target markets using internet, trade publications and existing sales contacts to develop the solutions business. Benefits Competitive More ❯

Tool) and collaborating with key stakeholders to achieve a consensus forecast. The forecast is crucial for planning and managing inventory to ensure an exceptional customer experience. The team works closely with the Sales and Operations teams across multiple sites, including Leeds, Welwyn Garden City, Preston, Redditch, and Wishaw. Purpose … The Data Administrator will manage data within Excel to ensure the forecasting solution runs effectively. Key tasks include: Uploading sales data by product and customer planning level to IBP. Downloading the forecast by product to SAP. Consolidating data for daily/monthly reporting. Supporting the monthly Sales & Operations process … monthly to align with IBP configuration for upload. Extract and format sales data daily/monthly to support analysis of sales vs. forecast at customer and SKU levels. Extract forecast data from IBP monthly, reformat, and upload to SAP. Document processes with appropriate checks to mitigate the risk of More ❯

Tool) and collaborating with key stakeholders to achieve a consensus forecast. The forecast is crucial for planning and managing inventory to ensure an exceptional customer experience. The team works closely with the Sales and Operations teams across multiple sites, including Leeds, Welwyn Garden City, Preston, Redditch, and Wishaw. Purpose … The Data Administrator will manage data within Excel to ensure the forecasting solution runs effectively. Key tasks include: Uploading sales data by product and customer planning level to IBP. Downloading the forecast by product to SAP. Consolidating data for daily/monthly reporting. Supporting the monthly Sales & Operations process … monthly to align with IBP configuration for upload. Extract and format sales data daily/monthly to support analysis of sales vs. forecast at customer and SKU levels. Extract forecast data from IBP monthly, reformat, and upload to SAP. Document processes with appropriate checks to mitigate the risk of More ❯

Location: Hybrid - ideally 3 days office based a week in our Redditch offices (B98 9NR) Daily rate: Up to £450 (dependent on experience) Outside IR35 Duration: 6 months Drive the transformation of our new platform Cxp , designing and developing a cutting-edge product using Angular and .Net microservices. Work … Service (SaaS)) creating and delivering Voice, Digital and Omnichannel solutions. We work in the Channel, partnering with MSPs, Resellers and VARs to deliver exceptional customer experience. You will play a pivotal role in the transformation of our new platform, Cxp. You will be responsible for designing and building the … who are transitioning to our modern technology stack Contribute to the production of accurate technical designs that conform to our target architecture Requirements Strong experience as a Front End Developer or in a similar role Deep understanding of Angular (ideally latest versions 17+) .net8 experience would be advantageous More ❯

security policy and ensure that it is implemented consistently. Support by driving risk mitigation across people, process and systems to reduce risk and improve customer experience. Accountabilities * Writing new policy and understanding the impact of the Policy on our people * Engage and involve the right people on the ground … work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall More ❯