1 to 25 of 51 Contract Customer Experience Jobs in the UK

Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX … assisted routing or conversational experiences. Telecommunications industry experience. Suitable Backgrounds Candidates may have previously worked as: IVR Designer Voice Journey Designer Contact Centre CX Designer Customer Journey Designer (Voice) Conversational Designer Contact Centre Flow Designer Voice UX Designer Amazon Connect Designer This role would suit someone who enjoys solving ...

Interactive Voice Response IVR CX Designer (Apply online only) per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced … CX Designer to help redesign and optimise customer journeys across voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. ...

Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is £650 - £730 per day (via Umbrella) . The client … financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus ...

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate … IR35 : Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent ...

actionable insights and partnering with marketing and commercial teams to drive business performance. This role will play a key part in supporting marketing and customer insight initiatives, helping stakeholders make informed decisions through high-quality reporting, analysis, and recommendations. The Role Working closely with Marketing, Insights, E-commerce … senior business stakeholders, you will be responsible for delivering meaningful analysis across customer behaviour, campaign performance, segmentation, and commercial performance. You will use SQL, Power BI, and Excel to build reporting solutions, automate manual processes, and provide insights that influence business strategy and marketing effectiveness. Key responsibilities include: Analysing ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

Months) Location: Manchester/Leeds (Hybrid, 3 days office based) Salary: £64,000 - £78,000 per annum (10-month FTC) Working Pattern: Hybrid Experience Required: 8+ years UX Design experience, including Principal, Lead, Staff or equivalent senior-level roles Domain Experience: Complex digital products and customer journeys. Financial services experience beneficial but not essential. About the Business Our client is a leading UK-based digital platform operating within a regulated environment. Serving hundreds of thousands of customers nationwide, the organisation is undergoing a significant digital transformation focused on improving customer experiences, accessibility ...

Director of Customer Support Operations - This position is available for an Immediate Start. (Interim 12mth fixed term contract) Electricals - B2B/B2C c£130,000pa + generous bonus and benefits West Midlands Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint … visionary customer support champion to transform their UK and European customer service and support operations. This position is available with Immediate Start. This is a rare blank sheet opportunity to reimagine, restructure and deliver a best-in-class B2B2C customer experience. About the Company Backed ...

Chief Operations Officer (Interim – 12-Month FTC) CUSTOMER SUPPORT OPERATIONS – CONSUMER ELECTRONICS Transform Customer Experience | Shape Strategy | Deliver Lasting Impact West Midlands | c. £130,000 + bonus + excellent benefits | Immediate start This is your opportunity to build something exceptional If you’re a senior CUSTOMER SUPPORT OPERATIONS leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale. You’ll step into a true “blank sheet” environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across ...

Chief Operations Officer (Interim 12-Month FTC) CUSTOMER SUPPORT OPERATIONS CONSUMER ELECTRONICS Transform Customer Experience Shape Strategy Deliver Lasting Impact West Midlands c. £130,000 + bonus + excellent benefits Immediate start This is your opportunity to build something exceptional If you re a senior CUSTOMER SUPPORT OPERATIONS leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale. You ll step into a true blank sheet environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across ...

billing and revenue transformation programs. Key Requirements: 10+ years of SAP experience with strong Order-to-Cash (OTC) or Customer Experience (CX) background. Minimum 6 years of hands-on SAP BRIM implementation experience. Expertise in: SAP Convergent Invoicing (CI) SAP Subscription Order Management (SOM) SAP Convergent Charging … integration Strong understanding of subscription, recurring, one-time, and usage-based billing models. Experience with customer contracts, order life cycle management, pricing, charging, rating, invoicing, and collections. Knowledge of revenue recognition (IFRS 15), taxation, and multi-country billing processes. Experience integrating BRIM with SAP S/4HANA ...

Customer Journey Manager (Business Analyst Data Quality) 6 Months - Contract Leeds/Edinburgh (2 days a week on site) Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine … have an exciting opportunity for you! What You'll Do: As the Customer Journey Manager focused on Data Quality, you'll play a pivotal role in enhancing our customer experience through effective data management. Here's what your day-to-day will look like: Data Analysis: Dive ...

months ). Based in London or Edinburgh . Purpose of the role We are seeking an experienced Journey Developer to support a major customer and colleague transformation programme within NatWest. Working as part of a large-scale integration initiative, you will help shape and deliver customer-focused change … driving improvements across digital journeys, customer activation processes and operational delivery. This is a highly collaborative role where you will work closely with cross-functional teams, product stakeholders and senior business leaders to ensure successful delivery of complex change programmes. What You'll Do Lead and support the delivery ...

retail client, with a strong focus on online and ecommerce payments . You'll act as the payments SME, ensuring seamless, high-performing customer payment journeys across digital channels. Key Responsibilities Own the online payments product backlog and delivery roadmap Lead requirements and delivery for PSP migration , including APIs … integrations, and cutover Define and optimise ecommerce payment journeys (checkout, authorisation, authentication, refunds) Drive improvements in conversion rates, authorisation success, and customer experience Work closely with engineering, PSPs, gateways, and third-party vendors Ensure compliance with SCA/PSD2, 3DS, PCI-DSS , and fraud prevention standards Support ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working Home Based/Princes Risborough Were Association for Project Management (APM). Were a professional membership organisation that sets the standards … responsible for ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APMs strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

decision-making Conduct user research and translate insights into service designs, prototypes, and design artefacts Identify where AI can improve service efficiency, quality, or customer experience Work with data scientists, engineers, and product teams to embed AI solutions into operational services Embed Responsible AI principles including fairness, transparency … service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled in service design methods such as journey mapping and service blueprints Understanding ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to dive into the pharmaceutical industry and make a real impact? Our client … PAYE) or .10 LTD/UMB What You'll Do: As a Technical Writer, you'll play a crucial role in enhancing customer engagement and ensuring that our documentation meets the needs of our stakeholders. Here are your core responsibilities: Implement Marketing Strategies: Align customer notifications with departmental ...

Marketing Specialist - Drive Customer Growth Across Europe Our client, a globally recognised digital payments and technology organisation, is transforming how millions of consumers interact with financial services. As they continue to expand across European markets, they are looking for a CRM Marketing Specialist to help shape and optimise customer experiences throughout the entire life cycle. Why This Opportunity? This is your chance to work on sophisticated customer engagement programmes that reach millions of users across Europe. You'll play a key role in designing and optimising automated customer journeys that drive adoption, retention, loyalty, and long ...

part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio. The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that … Role Involves Ultimate Success is Adobe's premium customer success subscription, designed to help enterprise customers accelerate value realization from their Adobe CX Enterprise investment. It provides access to a named Customer Success Manager (CSM) and Technical Account Manager (TAM), together with a pooled team of Field Engineers ...

Role Involves Ultimate Success is Adobe's premium customer success subscription, designed to help enterprise customers accelerate value realization from their Adobe CX Enterprise investment. It provides access to a named Customer Success Manager (CSM) and Technical Account Manager (TAM), together with a pooled team of Field Engineers … Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions. Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level. ...

traditional software engineering leadership role. Instead, we're seeking someone who understands how successful online businesses are built, scaled and optimised-from customer experience and platform architecture through to integrations, reporting, operational efficiency and team leadership. This Head of Digital Platforms should have most of the following … skills: - A strong technical background with e-commerce development - experience building, launching or scaling e-commerce platforms - Strong understanding of digital architecture, integrations and platform ecosystems - Experience managing digital, technology or product teams - Excellent stakeholder management and leadership skills - Strong analytical and reporting capability with experience creating ...

Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech …/Walk-up Support service Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting ...

leaders to align GTM activities with business objectives. Product Campaigns: Lead integrated marketing campaigns for Applications solutions including ERP, HCM, Finance, Supply Chain, Procurement, CX, and industry-focused offerings. Coordinate campaign planning across Product Marketing, Demand Generation, Digital Marketing, Partner Marketing, Events, and Field Marketing teams. Design integrated multi-channel … Experience working with or marketing solutions comparable to SAP, Workday, Salesforce, Microsoft, or ServiceNow. Strong understanding of ERP, HCM, Finance, Supply Chain, Procurement, CX, or related business applications. Preferred Qualifications Experience supporting enterprise sales organisations and complex buying cycles. Knowledge of account-based marketing (ABM), demand generation ...