1 to 25 of 63 Contract Customer Experience Jobs in the UK

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem … service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff ...

experienced digital professional with a passion for creating seamless customer journeys and delivering impactful digital transformation projects? We're seeking a Digital Experience Lead to play a pivotal role in a major digital transformation programme for a leading energy business. This is a fantastic opportunity to take ownership … large-scale website rebuild and help shape a digital-first customer experience for thousands of SME customers. Working across marketing, IT, agency partners and key business stakeholders, you'll lead the delivery of an ambitious programme designed to transform the customer journey, improve conversion rates and support ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … evolving our CRM capabilities across new and emerging channels. We are open to both full-time and part-time applications, depending on your experience and the value you can bring to the role. Key Responsibilities Lead and develop the CRM team, providing direction, coaching and support while driving ...

Apply, New Accounts, etc.) through insights and experimentation. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value. Join a high-impact analytics team shaping the digital experiences behind customer acquisition across … business products. You'll leverage advanced analytics, experimentation, and customer insights to influence strategic decisions, optimize digital journeys, and drive measurable business growth. The successful candidate will have access to cutting-edge experimentation and analytics capabilities and will gain exposure to senior leaders across Enterprise Digital, Product, and Technology ...

Join a growing Digital team and shape the online customer experience Work with Salesforce Commerce Cloud, SEO, HTML & CSS in a collaborative environm Hybrid working, excellent benefits and genuine opportunity for a permanent role Web Merchandiser U xbridge, West London (Hybrid – 3 days office/2 days home … Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

Umbrella Rate: £35.94/hr (Inside IR35) Maternity Cover Contract: August 2026 – July 2027 Full Time or Part Time Candidates Accepted Do you have experience in global digital product ownership or transformation, with understanding of conversational platforms? Step into a standout opportunity as a Product Management Analyst for Conversational … impact. With a hybrid setup based in Gaydon, the Product Management Analyst position is built for people who enjoy turning big ideas into real customer journeys. If conversational platforms and AI-enabled customer experience are your passion, this Product Management job will feel both challenging and highly ...

Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions (inc any BT/Customer requested sub activities) as authorised and directed by the OSM (detail cannot be disclosed on this medium). As the SCIDA … across the Managed Service to include immediate and matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this ...

across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this … medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team ...

looking for hands-on engineers who combine strong full stack technical expertise with product thinking, software craftsmanship and a passion for building customer-facing solutions. What you'll be doing Design, build and deploy scalable cloud-native applications across marketplace and ecommerce platforms Develop customer-facing features that … improve conversion, customer experience and commercial outcomes Take features from discovery through to production Lead technical delivery through hands-on engineering and coding Build and maintain REST APIs, microservices and modern web applications Drive code quality, software craftsmanship and engineering best practices Mentor engineers through pairing, code reviews ...

Customer Support Specialist Hybrid - based near Manchester Airport (2 days per week in the office) £15.39 per hour 6 month contract Must be able to start by 1st September Monday - Friday () Are you a customer-focused problem solver with experience in customer service … looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience. Key Responsibilities Manage customer enquiries through CRM systems. Take ownership of customer complaints from start to resolution. Liaise with internal teams ...

Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery ...

Interim Deputy Head of User Experience East Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting … Head of User Experience, you'll lead critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance ...

currently working with an exciting company looking for a product and community-focused professional to support the growth and development of a live customer-facing Conversational AI product. The product is already live within a mobile app, supporting customers through a Conversational AI helpdesk function. You’ll play … helping bring the product to a wider community, understanding user needs and feedback, driving adoption and identifying opportunities to improve the product and overall customer experience. We’re open to candidates from a range of backgrounds, including: • Product Management/Product Operations/Community Management/Community Growth • Previous ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

days per week My client is looking for someone to be responsible for shaping and delivering the technical roadmap for global digital platforms and customer experience solutions. Working with business stakeholders, architects, engineers, and delivery partners, you will translate business needs into scalable technical solutions, prioritise platform enhancements … link between business and technical teams, driving successful programme delivery. Requirements & Skills Strong understanding of digital platforms, web technologies, APIs, integrations, and customer experience ecosystems. Ability to translate business needs into technical requirements, user stories, and delivery plans. Experience working closely with architecture and engineering teams. Knowledge ...

leading organisation within the insurance sector, is seeking an experienced Full Stack Frontend Developer to support the delivery of modern digital platforms and customer-facing applications. This role will focus on building intuitive, scalable, and high-performance user interfaces that support key insurance services, including customer portals, policy … TypeScript JavaScript (ES6+) HTML5 CSS3 Backend Exposure Node.js REST APIs GraphQL Nice to Have Next.js AI integrations (OpenAI, Azure AI, or similar) Essential Skills & Experience Strong commercial experience building enterprise-grade frontend applications using React Advanced JavaScript and TypeScript development skills Solid understanding of responsive design, modern ...

Outside IR35) The Opportunity We're supporting a major UK retail organisation undergoing significant digital transformation across its e-commerce and customer experience platforms. They are looking for an experienced Senior Frontend Engineer to help deliver scalable, high-performance web applications and Progressive Web Apps (PWA) used … customers. You'll work within agile product teams alongside Product Managers, UX Designers, Architects, Backend Engineers and QA specialists to build and enhance customer-facing digital experiences. Key Responsibilities Design, develop and maintain modern frontend applications using React and TypeScript Deliver scalable, maintainable and high-performing web solutions Collaborate ...

helping to ensure the efficient delivery of our sales processes. You will play a key role in supporting the team to deliver an excellent customer experience while contributing to the continued success of the business. What We Offer: In return for your commitment and contribution, you'll benefit … parking Modern, state-of-the-art office facilities A supportive, collaborative and friendly working environment What This Role Involves: Responding promptly and professionally to customer pricing enquiries, preparing accurate quotations within required timescales. Recording and maintaining customer quotations using the Company's Transport Management System and other internal ...

Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites … role becoming permanent. This is an exciting opportunity to play a key role in managing online merchandising, supporting promotional campaigns, and enhancing the customer journey across a busy e-commerce website. About You We're looking for someone who enjoys working in a fast-paced digital environment ...

Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through … Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess ...