1 to 25 of 42 Contract Customer Experience Jobs in the UK

Job title: Special Projects CX Manager Contract Length: Six Months (possibility of extension ) Location: London (Hybrid) The Role: Be a part of a revolutionary change. At PMI, we've chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a … website with engaging digital journeys and experiences, consumer first acquisition & retention programs, latest eCommerce features and new innovative solutions. We're seeking a proactive and detail-oriented Special Projects CX Manager to lead key cross-functional initiatives that enhance the overall customer experience and ensure digital compliance across our platforms. This role combines CX strategy , project management , and … Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment with GDPR, CCPA, and internal privacy policies. Customer Experience (CX) Projects: Conduct CX discovery and analysis to identify opportunities for improvement in digital journeys. Collaborate with stakeholders to define, scope, and execute CX-focused projects that enhance satisfaction and engagement. More ❯

Job Title: Lead Customer Journey Manager (Business Analyst) Location: Leeds (Hybrid - 2 days in the office per week) Rate: Up to £600 per day (Umbrella) Contract Duration: 6 months with potential for extension Join Our Change Delivery Team! Are you ready to make a significant impact in the world of customer experience? An exciting opportunity awaits you … as a Customer Journey Manager within our Modern Workplace Platform! If you're passionate about enhancing user experiences and driving continuous improvement, we want to hear from you! About Us: Our Modern Workplace is at the forefront of providing cutting-edge tools and technology to our colleagues. We pride ourselves on understanding their unique needs, ensuring we deliver a … first-class user experience and IT support. As part of our Change Delivery Team, you will play a pivotal role in shaping the customer journey and ensuring that our colleagues have the best experience possible. What You'll Do: As the Lead Customer Journey Manager, your responsibilities will include: Understanding Customer Journeys: Dive deep into More ❯

organisation is seeking an experienced Sales Operations Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or sales operations. Benefits Long contract Hybrid role Free breakfast More ❯

its CRM platform and harmonise operations across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end Target Operating Model (TOM) for … the future state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. Work closely with the Senior Business Analyst (detailed requirements … Tech Lead (technology enablement), and key stakeholders to ensure seamless integration between business and IT. Act as a bridge between commercial operations and technology, focusing on customer experience, compliance, and scalability rather than deep technical detail. What you'll need to succeed Proven experience in business process architecture, operating model design, or large-scale transformation programmes. Strong More ❯

IT Technical Analyst Location – Belfast (Northern Ireland) Type of role – 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours – Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm With an option to work half day on Friday (4hrs) Summary: As an IT Analyst, you will ensure effective service delivery … of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving continuous Customer Experience (CX) and Service Level improvements to the business. Job Responsibilities: Responsible for the delivery of IT services, including system and infrastructure support, Conduct updates, upgrades, and other maintenance tasks in both … Qualifications: Fluent in English Language An IT related degree or IT experience. Excellent interpersonal skills to manage priorities, issues, and influence others. Excellent communication and change management acumen. Prior experience managing and resolving issues across multiple business units. Experience managing or working with global teams. Desired Qualifications: Knowledge of computer hardware, network support, interfacing of software, desktop support More ❯

colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement.The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the … product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will:- Be attentive to detail and committed to delivering an exemplary customer experience- Approach your work positively and proactively, enjoying and succeeding in the role- Have proven success in an IT customer service environment, delivering outputs on time and … staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value More ❯

colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to … product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and … staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … Manage multiple concurrent projects and ensure they meet timelines and quality standards. Stay current with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar … CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL, CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to More ❯

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

will champion your respective Business Unit's objectives, understand the key business processes and regulatory controls, what drives them, what their goals and operational targets are, and as our customer, you will obsess about their Customer Experience and delivering value through effective implementation and exploitation of cost. Ensure all service metrics remain current by using traditional delivery … against CSLs/KPIs, introducing balanced scorecards, user experience metrics/agreements, service availability, and continual service improvement metrics. Work together to define and agree service improvement targets to enhance service delivery. Work closely with Product Owners to set direction, understand the art of the possible, and push vendor boundaries to support a seamless customer experience. Support the … first time'. Lead the development of initiatives to support SIAM intelligent operations , including data quality and analytics, management insight, and reporting. Your Profile Essential Skills/Knowledge/Experience Lead and continuously improve IT service delivery, ensuring performance meets business SLAs, KPIs, and desired outcomes. Champion a customer-first mindset, driving service excellence, transformation, and optimisation initiatives More ❯

people) and play a key role in driving service improvements across a complex, fast-moving environment. Duties Deliver programme work packages and lead transition into BAU Drive service improvements, customer experience insights, and continual service management Run service reviews and produce performance reporting Prioritise high-impact initiatives across the ESM portfolio Collaborate with technical teams on enhancements (e.g. … telephony, chat, reporting) Shape governance and support the long-term ESM operating model Key Experience Strong experience delivering services in complex organisations Programme delivery experience, ideally involving ESM Excellent stakeholder management and communication skills Ability to lead service reviews and turn data into actionable insights Knowledge of ITIL or similar service management frameworks Confident working in business More ❯

communication skills, accuracy, and the ability to manage multiple tasks efficiently. Key Responsibilities Support Marketing Team: Provide administrative assistance to the marketing department, ensuring campaigns and projects run smoothly. Customer Experience & Sales Queries: Liaise with Customer service and sales teams to resolve issues such as missing vouchers and other customer-related queries. Data Management: Input and … re Looking For Strong organisational skills and attention to detail. Confident communicator with the ability to work collaboratively across teams. Proficient in Microsoft Office (Excel, Outlook, Teams). Salesforce experience ideal but not essential Previous experience in an administrative or marketing support role is desirable but not essential. Interested? Apply today to join a forward-thinking tech company … and gain valuable experience in a fast-paced marketing environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we More ❯

Monitor and manage the incident queues effectively. Support: Provide overflow support for the Switchboard during busy periods. What We Need From You We are looking for candidates who demonstrate: Customer Service Excellence: A focus on the customer experience and the ability to confidently control a call, prioritising the customer over technical detail. Communication Skills: Excellent telephone … manner and written comprehension. Prior experience in a contact centre is helpful but not essential. Flexibility & Adaptability: The capacity to handle change and adapt to new situations quickly. Resilience: Ability to handle conflict professionally. Team Focus: A commitment to the progression of the whole team, not just individual goals. Reliability: Excellent timekeeping and dependability. Initiative: Confidence to speak up … under 5%. Responding to emails within one hour (team-wide). Achieving over 90% in Quality Evaluations (team-wide). If you are ready to put your strong customer service and problem-solving skills to work in a dynamic, hybrid role, apply now. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. More ❯

Maintaining network capacity to support traffic forecasts. Integration of new services onto the network. Production of design documentation, test cases, and implementation plans to ensure our networks deliver excellent customer experience whilst retaining a focus on cost effectiveness and delivery timescales. Providing support to test and implementation staff. Undertaking type approval work. Supporting service migrations. Candidates will only … ISP or Telecommunications company and be familiar with the Telecoms Security Act and what it requires to be compliant to this. Cisco Certification (e.g. ideally CCIE but qualified through experience also acceptable) and Juniper Certification (e.g. JNCIE, JNCIP, JNCIS, JNCDS - again qualified through experience acceptable) would be expected. You must have experience working in multi-vendor environments … MPLS, BGP, EVPN network design, build and support in a service provider environment is essential. A thorough understanding of IP, BGP, MPLS and associated protocols and features. Hands on experience with Cisco and Juniper Core networking technologies including Cisco CSR/ASR/7600 and Juniper MX/PTX family platforms. Understanding of Telecommunications Transmission Systems. Excellent written and More ❯

ways of working. The role is hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. The start date for … smarter, more efficient services by: Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high-performing IT solutions Troubleshooting complex … needs Keeping documentation up to date and staying ahead of industry trends We're looking for someone with: Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools) Experience supporting both cloud-based and on-premise applications Hands-on experience with Power Platform development (Power BI, Power Automate, Power Apps) Proficiency in SQL Server and writing SQL More ❯

ways of working. The role is hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. The start date for … smarter, more efficient services by: Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high-performing IT solutions Troubleshooting complex … needs Keeping documentation up to date and staying ahead of industry trends We’re looking for someone with: Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools) Experience supporting both cloud-based and on-premise applications Hands-on experience with Power Platform development (Power BI, Power Automate, Power Apps) Proficiency in SQL Server and writing SQL More ❯

We are seeking a skilled and motivated Product Owner with hands-on experience in Shopify and e-commerce to join a rapidly expanding client. This is an exciting opportunity for a driven professional to take ownership of our platforms and contribute to the growth and innovation of our digital business. Key Responsibilities Lead the development and enhancement of Shopify … based e-commerce solutions. Define and prioritise product features, ensuring alignment with business goals and customer needs. Collaborate with cross-functional teams, including development, design, marketing, and sales, to deliver best-in-class digital experiences. Analyse market trends and customer feedback to inform product strategy and roadmap. Oversee the product lifecycle, from inception through launch and ongoing optimisation. … Monitor platform performance, implement improvements, and troubleshoot issues as they arise. Essential Skills Proven experience as a Product Owner or similar role in an e-commerce environment. Demonstrable expertise with Shopify platform management and customisation. Strong understanding of online retail, digital marketing, and customer experience principles. Excellent communication, organisational, and stakeholder management skills. Ability to work independently More ❯

Digital Product Owner/Product Owner/Ecommerce Product Owner We're looking for a digitally focused Product Owner to lead the evolution of our clients customer-facing My Account experience. You'll be responsible for shaping and delivering new features, improvements, and front-end enhancements that make our clients customers' journeys easier, faster and more intuitive. You will … work at the centre of a cross-functional delivery team , collaborating with UX designers, developers, business analysts, and key stakeholders to ensure all changes are aligned with customer needs, technical feasibility, and strategic business goals. This is a hands-on role for someone who thrives on turning insight into action and driving meaningful product improvements. What You'll Be … Doing Own and prioritise the My Account product roadmap , ensuring clear alignment with business and digital strategy. Translate customer data, insight, and business requirements into clear user stories, acceptance criteria, and feature specifications . Work closely with UX researchers and designers to deliver intuitive, customer-centric front-end experiences . Collaborate daily with developers and QA to refine More ❯

Head of Digital Product/Digital Product Director/Senior Product Manager If you someone who thrives in tackling customer challenges, leading digital product teams and are eager to excel in the fast paced realm of Consumer Digital journeys, then we'd love to hear from you. You'll be joining the Insurance Digital team, where your role will … involve leading digital products journeys that facilitate customer's digital journeys for buying and servicing for a range of Digital policies. This Senior role will lead direct to consumer digital journeys. This is a very delivery focussed role on Mobile App & Web, within the insurance world - People who have the experience will take top priority, due to the … request from the client. The role: Serving as the primary point of contact for senior GI commercial stakeholders, you will play a crucial role in helping stakeholders address customer issues. Your responsibilities will encompass leading online journey performance for sales and servicing, including both customer and business oriented key performance indicators (KPIs), leading strategy for the digital product More ❯

who will be part of a high-performing team at the forefront of transforming the direct-to-consumer(D2C) landscape. [Role Overview] The team’s mission is to redefine customer experiences across Europe by leveraging bold ideas, innovative strategies, and the latest technologies. You’ll collaborate with diverse and dedicated professionals, driving impactful projects that shape the company's … digital future. With a focus on growth, customer satisfaction, and excellence, this role offers the unique opportunity to influence key business decisions and play a pivotal role in delivering our vision. You will be joining a newly formed D2C Planning team focusing on the Mobile Experience(MX) portfolio, covering Mobile phone, Tablet and Wearable categories. This role plays … Develop EU roadmaps and determine the most effective approaches for execution. Exercise sound judgement to evaluate multiple complex variables and trade-offs providing recommendations that balance commercial, operational and customer experience needs. (3) Project and Functional Leadership: Act as functional lead on strategic MX focused projects and product launches, leading cross functional workstreams and ensuring alignment of project More ❯

partnerships. We become an extension of our clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role: Working closely with the Project Manager, you'll help create detailed project plans, manage schedules … instructions, job specs, closures, and costings. Handle Admin : Manage reports, prep meetings, and complete ad hoc tasks. Quote Work : Prepare project estimates using set fee structures. Process Orders : Manage customer and hardware orders per company standards. Manage Tasks : Respond to customer needs by assigning engineers or arranging logistics. What Youll Bring: Organisational Skills & Workload Efficiency: You will manage More ❯

Location: London (Hybrid - 2/3 days per week)? IR35 Status: Outside About the Role We're looking for an experienced Agile Coach/Scrum Master to join our Customer Technology function , embedded within the Event Apps Scrum Team . This is a fantastic opportunity to work with a multi-disciplinary team of engineers and a soon-to-be … are swiftly removed, enabling smooth progress. Stakeholder collaboration is seamless and transparent. What We're Looking For Certifications: Recognized Scrum certification (Scrum.org preferred). Advanced certification is a plus. Experience: 5+ years as a Scrum Master or similar Agile role, with proven success implementing Scrum. Technical Understanding: Familiarity with software development processes and ITIL. Soft Skills: Exceptional communication, facilitation … knowledge of Scrum Guide, Agile frameworks, and scaled Agile practices. Coaching Ability: Skilled in mentoring teams and stakeholders in Scrum values and practices. Adaptability & Continuous Learning: Passion for improving customer experience and team performance. Why Join Us? This is your chance to lead, coach, and inspire a talented engineering team while shaping the future of our Event Apps More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

checks and runbook creation Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in … ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience in contract and commercial management More ❯

checks and runbook creation Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in … ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience in contract and commercial management More ❯