1 to 25 of 43 Contract Customer Experience Jobs in the UK

Head of Product/Senior Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. … Product Strategy & Vision Help shape and deliver product/platform vision and strategy for the transactional communications platform Establish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomes Drive a shift from a legacy platform to a new platform. Platform Ownership & Delivery Lead ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

Technical Support Engineer – Service Management We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You’ll be at the forefront of customer interaction—delivering exceptional support experiences through a combination of technical expertise, communication, and empathy. Hybrid working Inside … IR35 Experience & Technical Skills 2–4+ years of customer-facing technical support experience Strong understanding of web application architecture Experience with one or more of the following: JavaScript, HTML, CSS, XML Experience with relational databases (e.g. MySQL, MariaDB, Oracle, PostgreSQL) Ability to write or debug ...

Customer Analytics Manager (Contract) £500 per day (Inside IR35) 3-month Contract London Hybrid - 2 days in the office This is a short-term contract opportunity to step into a critical gap within an established data and insights function. The assignment combines hands-on analytics with strategic insight development … shaping customer experience and go-to-market thinking during a sensitive period for the organisation. The Company They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound ...

wider organisational business plan. Conduct regular horizon scanning and playback sessions (technology, regulation, market dynamics). Define and align strategic themes (i.e. automation, customer experience, data maturity, modern workplace, or operational efficiency) that map to the business plan. Promote a digital-first way of working (agile, user-centred … service needs to define a good quality solution on time that meets all stakeholder needs and roadmap milestones Qualifications: Agile, PRINCE2, APM, Product Design, CX, Service Design or equivalent qualifications desirable HND or Degree level qualification change management experience (Prosci ADKAR awareness preferable) or equivalent in industry experience ...

with the world's leading B2C/D2C providers in the retail and consumer products sectors, delivering next-generation Agentic AI and eCommerce solutions. Experience Fluent French speaker (written and spoken) essential Familiarity with customer-facing digital platforms, eCommerce and Agentic AI solutions Working with consultants and stakeholders … Work closely with technical teams, quality assurance team, project managers and product owners to get user stories ready for development Liaise with technical and CX teams and contribute to customer journeys and touchpoint integrations ensuring design concepts can be translated into functioning platforms Qualifications Experience working ...

form of a 12 month fixed term contract to join our User Research team within Experimentation & Insights in Digital. Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions … digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle. As a user researcher, your role is to evaluate how customers are interacting with a product or service. You illustrate these ...

CTAs, menus, error messages, system prompts, warning messages, and instructional content. Ensure all content aligns with company's brand voice and supports a premium customer experience. Ensure text is translatable, culturally appropriate, and scalable across global markets. Warning Messaging Strategy: Define warning messaging principles, guidance, and language standards. Lead … research, usability testing, telematics data, and competitive analysis to optimise content. Champion UX writing and content design best practices across the organisation. Essential Skills & Experience Required: Expert command of the English language, with impeccable grammar and clarity. Proven experience in UX writing, content design, or product writing ...

likely to extend) Location - Midlands/Birmingham (2 day per week onsite) Overview: We're working with a well-established organisation undergoing a major Customer Experience transformation programme. They're implementing a brand-new CRM ecosystem built on Salesforce. This is not a pure architecture role, instead … technology and business teams This role is less about defining architecture from scratch and more about hands-on consultancy, refinement and delivery support. Skills & Experience: We're looking for someone who can operate across both architecture and functional domains: Strong experience across Salesforce Clouds: Service Cloud Sales Cloud ...

Senior) is expected to have a deep understanding of front-end technologies such as React JS, HTML, CSS, and JavaScript. They should also have experience collaborating with designers and back-end developers and be able to optimize applications for performance and responsiveness. Your Responsibilities Responsible for the front … native, HTML, CSS and JavaScript under frameworks like React.js aligning with software development standards. Good understanding of DevOps concept and Azure ADB2C. App deployment experience in iOS and Playstore. Understanding of cloud services like API management (APIM), App service and Azure configurations. Collaborating with designers and back-end developers ...

such as traffic, engagement, leads, and orders. Use data and insights to prioritise improvements and future initiatives. Identify opportunities to improve digital effectiveness and customer experience. Requirements Proven experience (typically 3-5 years) in e-commerce, digital marketing, or digital programme management. Demonstrated track record of executing complex … digital initiatives. Experience working with large product or service portfolios in a B2B environment. Strong experience with website content management, optimisation, and e-commerce platforms. Experience working in matrixed, global organisations. Hands-on approach. What We Offer Opportunity to work on a strategic e-commerce programme. Exposure ...

effective storytelling. This role will lead the Content Design for key initiatives within Expedia Group's Loyalty portfolio. As a member of the Experience Design team, you will collaborate globally across Product Design, Content Design, and Research to create cohesive, traveler-centered experiences. The Content Designer will demonstrate strong … your CV. Are you passionate about finding the right content solutions to meet users’ needs using research, data, and empathy? Do you have extensive experience bringing clarity, consistency, and usability to the overall product experience? Are you dedicated to designing experiences that are helpful and human ...

Contact Centre Customer Support Representative Global Leading Technology company looking urgently for a Customer Support Representative in their contact centre. You will be at the forefront of the customer experience—providing best-in-class support and ensuring every interaction leaves a lasting positive impression. Job description … appropriate Subject Matter Expert teams Deliver timely support across phone, email, and case systems Provide initial troubleshooting, product guidance, and solutions Key experience Strong communication skills—you can connect with people at all levels A natural problem-solver who asks the right questions A team player with the ability ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

science teams in building secure, scalable, and ethical AI systems. This role empowers you to shape end to end AI ecosystems-accelerating delivery, enhancing customer experience, strengthening operational resilience, and driving their journey toward a more intelligent, AI enabled future. Key Responsibilities Define the enterprise AI architecture vision … Architect APIs, microservices, and integration patterns that embed AI capabilities seamlessly into existing workflows and digital products Your Profile Essential Skills/Knowledge/Experience AI Architect: ( Exp Range 7+) Design agentic AI architectures using multi agent orchestration patterns (planner executor, supervisor worker, tool using agents) Define reference architectures ...

transform and modernise their primary revenue source. What you'll do Full ownership of the enterprise architecture strategy for a large-scale transformation of customer, billing and revenue platforms Lead the move away from legacy systems into a modern, cloud-first environment that improves performance, scalability, and customer experience Define the target architecture and set a clear, deliverable roadmap from current state to future state across multiple platforms Drive architecture across core domains including billing, revenue management, customer platforms, and data Work closely with Engineering, Product, Data and Delivery to ensure technology decisions align with ...

Customer Service Advisor - (Dutch, Hungarian and Spanish Speaking) – IT Consultancy – £15.84 PAYE– Fully Onsite No experience required, full training provided Dutch language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications … Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient ...

looking for a driven and adaptable Data Analyst to join a major business transformation programme focused on improving data quality, modernising processes and improving customer experience. This role sits at the heart of a long-term initiative to better structure, manage and use data across the organisation, helping shift … Helping centralise data into a more structured and accessible environment Enabling better decision-making through improved data insight and quality Supporting a more proactive, customer-focused approach to operations This is an opportunity to make a tangible impact on how a business operates and serves its customers, while working ...

Business Analyst – Customer Support Hatfield - Hybrid (3 days on-site) Salary Up To £50,000 (DOE) 12-month FTC We’re working with a globally recognised organisation to recruit an experienced Business Analyst to join their operations function on a 12-month FTC. This is a fantastic opportunity … reflects current operations and governance standards Manage change logs and maintain clear audit trails for process updates Workflow & Journey Mapping: Develop detailed process and customer journey maps across business and system landscapes Create clear visualisations using tools such as Miro, Lucid, Visio, or Figma Identify opportunities for automation, simplification ...

looking for a CIAM Engineer to join their team. Job Description As CIAM Engineer, your main responsibilities will include: Implementing Authentication Enhancing Customer Experience Ensuring Security & Compliance Managing User Lifecycle Fraud Reduction System Integration Experience Required: Minimum 7 years' experience: Protocols: OAuth2, OIDC, SAML ...