1 to 25 of 52 Contract Customer Experience Jobs in the UK

international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your … operational teams and external partners, you will: Lead the organisation's Customer Experience programme. Manage the implementation and embedding of a new CX platform. Coordinate stakeholders and drive project delivery across the business. Manage third-party suppliers, ensuring delivery against expectations. Translate customer feedback and data into ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: 500- 550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description * As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most … trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning ...

working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description * As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most … trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning ...

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large … organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver ...

product-led and DevOps operating model. This role will be responsible for the end-to-end success of fleet technology products, driving product strategy, customer outcomes, and business value through close collaboration with technology and business stakeholders. The Role As a Product Manager, you will define and execute product … strategy, vision, and roadmaps for business-critical fleet technology products. Working within a cross-functional environment, you will balance customer needs, business objectives, and technical capabilities to deliver measurable outcomes and continuous improvement. Key Responsibilities Define and communicate product vision, strategy, and roadmap aligned to customer and business ...

across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this … medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team ...

User Device (EUD) Support Engineer Job Purpose The End User Device (EUD) Support Engineer is responsible for delivering a high-quality customer experience through effective and timely support of end-user technology services. The role will provide technical support, troubleshooting and resolution for incidents, service requests and problems … business stakeholders, third-party suppliers and end users to ensure the effective delivery of EUD services across multiple locations. Key Responsibilities Provide an excellent customer experience to end users, delivering support in line with business impact and priorities to minimise disruption to services. Troubleshoot and resolve EUD incidents ...

their career designing, implementing and migrating Genesys solutions ideally within the insurance sector and who can demonstrably move the needle on agent productivity and customer experience. You will bring deep hands-on Genesys expertise, a track record of successful migrations to Genesys Cloud, and enough exposure … Cloud, managing risk, cutover and stabilisation. Design and deliver measurable improvements in agent handle time, occupancy and overall agent efficiency, alongside tangible uplifts in customer experience and satisfaction. Shape and prototype AI-led components on top of Genesys Cloud for example bots, virtual agents, agent-assist, transcription/ ...

About the Opportunity Our client, a leading organisation within the financial services sector, is seeking an experienced Business Analyst to support a large-scale customer, account, and asset migration onto a new platform. This role will play a key part in ensuring complex customer, operational, and data requirements … translated into clear migration rules and delivery outcomes, while maintaining a strong focus on customer experience and regulatory compliance. Key Responsibilities Define and document customer migration requirements, data rules, and business processes. Analyse customer and operational data to support migration planning and delivery. Design and improve ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

Product, Delivery, and Engineering teams to ensure alignment between business outcomes and technical delivery Identify risks, dependencies, and opportunities throughout the delivery lifecycle Champion customer, operational, and commercial outcomes within the squad Required Experience Essential Proven experience in a Business Consultant , Business Analyst , or similar business transformation … role Strong background working within Agile delivery teams and engineering squads Experience collaborating closely with software engineers and technical stakeholders Excellent requirements gathering, stakeholder management, and facilitation skills Strong analytical and problem-solving capabilities Ability to operate effectively in a fast-paced, evolving environment Exceptional communication and influencing skills ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed-off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Skills: Good understanding of software/feature integration and systems engineering principles Experience in the planning and integration ...

experienced Project Manager to lead end-to-end NICE CXone implementation, migration, and transformation projects, ensuring successful delivery, strong financial performance, and exceptional customer outcomes. Working closely with customers, internal teams, and delivery partners, you'll drive project success through effective planning, stakeholder management, governance, risk control, and service … transition activities. Client Details Our client is a leading UK technology and managed services provider, delivering innovative customer experience, cloud, networking, and digital transformation solutions. With a strong reputation for service excellence, they support organisations across the public and private sectors. Description Lead the delivery of NICE CXone ...

title: Data Analyst - Customer Success Location: Victoria (Hybrid - 2 days in office per week) Duration: 10 months Day Rate: £280 per day About the role We are looking for a highly motivated, self-driven Data Analyst to join a global Customer Success Data Science team based … into its core workflows. Beyond standard reporting, you will leverage Generative AI and automation to streamline data pipelines, uncover operational trends, and improve customer experience, digital adoption, and service delivery across international regions. Key Responsibilities Collaborate with engineering teams to develop robust SQL pipelines, improve data integrity ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … businesses and industry stakeholders to identify and validate commercial opportunities. Including any key levels of qualification for the role and/or time served experience Professional fluency in Japanese and English, with the ability to conduct business discussions, workshops and stakeholder meetings in both languages. Demonstrable ability to build ...

time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. As an IT recycler and supplier ...

paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation … accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively ...

Engineer to join a growing FinTech organisation building innovative digital financial services products. You'll play a key role in designing, developing, and enhancing customer-facing Android applications used by thousands of consumers and businesses, helping to deliver secure, scalable, and intuitive mobile experiences. Working within a collaborative Agile … Design, build, and maintain high-quality Android applications using modern Android technologies. Develop robust, scalable, and secure mobile solutions that support financial transactions and customer account management. Collaborate with Product, UX/UI, and Engineering teams to deliver new features and product enhancements. Contribute to application architecture, technical design ...

group. This is a senior, commercially focused role with P&L responsibility and accountability for marketplace strategy, supplier growth, trading performance and the customer proposition. The Group Marketplace Manager will lead teams across New Business, Account Management and Compliance, while working closely with Technology, Trading, Finance, Marketing and Operations. … revenue. Key Responsibilities Own the marketplace and dropship strategy, P&L and commercial performance . Drive growth across GMV, revenue, margin, seller productivity and customer proposition. Lead the end-to-end supplier lifecycle, from sourcing and onboarding through to account management and growth . Develop and deliver the seller ...

Join us in making sure no one is left without a voice. At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives. We're proud to be a global leader in augmentative and alternative communication … business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence ...

Customer Premises Equipment)Technical Investigation Engineer - Home Hub/Broadband My client a global telecoms provider is currently seeking a highly skilled CPE Technical Investigation Engineer to join their Home Hub In-Life team. This role is focused on the rapid investigation, replication, and diagnosis of complex customer … root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone ...

evidence records in line with agreed programme standards support change control, milestone tracking and delivery assurance across agreed CAST activity track delivery against the Customer Experience Strategy, public action plan and internal delivery plan ensure workstream leads provide timely, consistent and evidence-based updates. 3. Required skills … experience Project Manager - Interim project management and PMO experience in a complex organisation ability to coordinate meetings, actions, workshops, stakeholder inputs and day-to-day delivery activity good documentation management, version control and project administration discipline experience supporting change control, delivery assurance and escalation of blockers experience ...