1 to 25 of 78 Contract Customer Experience Jobs in the UK

Data Scientist - Customer Experience Location: London (2 days per week on site) Contract Length: 3 months initially, scope to extend Day Rate: £615 per day (Inside IR35) Overview A leading organisation is seeking an experienced Data Scientist to join their Customer Experience and Fraud Compensation team. This role will focus on developing and refining models that … explain and predict customer outcomes - particularly in relation to complaints, satisfaction, and retention. The successful candidate will help simplify and operationalise models to drive business decisions, enabling the company to better understand what drives positive customer experiences and identify opportunities for improvement. Key Responsibilities Build and enhance predictive models to assess customer satisfaction, loyalty, and post-complaint … behaviour . Identify key drivers behind positive customer experiences and develop models to optimise service outcomes. Support the expansion and adaptation of existing models from international teams. Translate complex analytical outputs into clear, actionable insights for non-technical stakeholders. Develop visualisations and concise data stories to communicate findings to senior leaders. Ensure models remain robust, interpretable, and commercially relevant More ❯

data and linking with transactional data to identify opportunities and measure impact Scaling the programme globally while balancing consistency with local nuances Monitoring industry trends to keep the digital CX strategy competitive What were looking for Strong experience in Digital Voice of the Customer programmes, with Medallia Experience Cloud (must have) Solid background in implementing and scaling … digital CX initiatives, not just designing them Experience in project management and delivery across multiple markets or regions A technical understanding of ecommerce platforms, apps, and third-party tools Confident communicator with proven ability to influence and partner with diverse stakeholders Self-motivated, proactive, and comfortable managing multiple workstreams simultaneously Why join This is an opportunity to join a … global organisation at a critical stage in its CX journey where your expertise will directly shape how customers experience the brand across digital touchpoints worldwide. Youll be part of a collaborative, forward-looking team with the scope to innovate and make a measurable impact on the customer experience. Want to Apply? Heres how: You can share your Linkedin More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK Were looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile applicationa key part of our evolving digital proposition. This … is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. Youll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining the vision and … roadmap to managing delivery and optimisation, youll ensure the app meets customer needs, regulatory requirements, and commercial goals. What youll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer needs and business More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK We’re looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile application—a key part of our evolving digital … proposition. This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. You’ll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining … the vision and roadmap to managing delivery and optimisation, you’ll ensure the app meets customer needs, regulatory requirements, and commercial goals. What you’ll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate More ❯

and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world's best banking app, and as part of this … we intend to build the world's best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the … have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities: This role holder is accountable for More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £27.03 per hour. We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre Team. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the … customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge base is … accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned More ❯

strong rail industry and digital ticketing expertise to bridge business needs and technical solutions. You will gather, analyse, and translate complex requirements into actionable deliverables that enhance rail operations, customer experience, and operational efficiency while ensuring compliance with industry standards and regulations. Key Responsibilities: Collaborate with operations, engineering, ticketing, and IT stakeholders to elicit, document, and validate requirements … for rail systems and digital ticketing platforms. Analyse and improve ticketing workflows such as contactless payments, mobile apps, barcode/QR codes, and smartcard technologies to enhance customer journeys and reduce revenue leakage. Translate business objectives into functional specifications, user stories, and acceptance criteria for ticketing solutions, scheduling systems, and related rail applications. Support the integration of ticketing systems … process models, data flows, and system interaction diagrams for ticketing and fare management platforms. Perform gap analyses between existing ticketing systems and target solutions, identifying opportunities for automation and customer experience improvements. Assist in user acceptance testing (UAT), including scenarios for ticket purchase, validation, refunds, and fraud prevention. Ensure all deliverables comply with rail safety, revenue protection, and More ❯

our clients teams, including some of the UKs largest organisations, this is a key role focused on engaging IT Users - track ing , measur ing and report ing on Users experience using IT Services end-to-end, to drive continual service improvement and value of IT Services . The role will include the following areas of responsibility : XLA (Experience Level Agreements) Colleague Experience Surveys Reporting/Dashboards Manage complaints Maintain Continual Improvement Plans Attend/Lead Service Relationship Meetings The ideal candidate will have a strong technical understanding , with a proven ability to build and maintain effective relationships across a wide range of stakeholders. You will be confident and articulate, cap able of track ing performance, identifying … key trends , and communicat ing insights clearly and effectively . Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, document ing and track ing minutes and actions Measure Experience: Create and maintain Colleague Experience Surveys to build data-driven insights and drive C More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯

Job Title: Global Customer Experience Implementation Manager (Contract) Location: London, UK Contract Length: 69 months Start Date: Asap IR determination TBC Rate : £350-400 per day Were seeking a VoC professional who has worked on the implementation of Mediallia Cloud before, ideally within a global environment, to join a global lifestyle brand undergoing their own implementation. This project … Owning and translating what the design requirements are of the Medallia platform into the business, so what gets delivered is able to provide valuable and powerful voice of the customer insights covering all aspects of the customers digital journey. Because of the scale and complexity of the business, its going to require someone who is highly organised, with strong … business to capture the right insights, ensuring the implementation of this solution translates into a powerful VoC platform which is useful for end business users across marketing, ecommerce, product, customer service, etc. With multiple moving parts and diverse regional needs, youll play a critical role in managing stakeholders, aligning expectations, and keeping the implementation on track. Key Responsibilities From More ❯

Companies to build innovative, high-performance platforms that power sportsbooks, lotteries, casinos, virtual games, and financial trading. Our Vision is to shape the future of gaming and to transform experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways. We value teamwork, knowledge sharing … professional to join our growing, high-performing Project Management team. We are seeking a highly motivated individual with a proven ability to manage complex projects and successfully deliver live customer products and strategic roadmaps. In this role, you will collaborate closely with clients and internal stakeholders to ensure the delivery of an exceptional customer experience. Key Responsibilities ? Be … internal teams where necessary by asking clients questions and confirming any necessary details promptly. ? Support and coordinate strategic initiatives across the organisation. ? Act as point of contact with external Customer teams to ensure that tickets are prioritised according to customer needs. ? Work closely with the Product team. TEAMWORK: ? Deliver work in an agile team with shared ownership for More ❯

support a leading global technology company's Executive Briefing Program in London. This is a fantastic opportunity to join a fast-paced, international environment and contribute to high-impact customer engagement initiatives. About the Role You'll be responsible for the planning, setup, and execution of executive briefings, ensuring a seamless and professional experience for visiting customers and … setup, and marketing materials Act as the main point of contact for briefing requestors and internal teams Provide on-site support during briefings, ensuring smooth execution and high-quality customer experience Maintain relationships with vendors and facilities teams to ensure operational excellence Assist with special projects and maintain a library of local recommendations for visiting guests Capture and … report briefing data to support team KPIs Skills & Experience Proven experience in event coordination, hospitality, or facilities management Strong customer service orientation and executive presence Excellent communication and interpersonal skills Ability to multitask and work independently in a fast-paced environment Experience in a corporate, multinational setting preferred Interest in customer engagement, marketing, or sales More ❯

Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog in the Electricity Power Calculation space and is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO will be the Power system engineers main advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … Electricity Transmission industry Experience in leading product development teams & Stakeholder Management SAFe Trained/Certified Experience in best practice digital techniques including a broad understanding of digital CX best practice. Excellent delivery focus Ensure we deliver a quality product to market on time to budget. Ability to anticipate business and strategic evolution. Attention to detail. Ability to multi More ❯

bridge between business and technical teams, translating complex IAM/MFS/BFR requirements into actionable product backlogs. Define and prioritise product features, ensuring alignment with regulatory, security, and customer experience goals. Collaborate with engineering, architecture, and cybersecurity teams to deliver secure, scalable authentication and access management solutions. Manage the product roadmap and release cycles, ensuring timely delivery … against programme milestones. Communicate progress, risks, and dependencies clearly to senior stakeholders. Skills & Experience: Proven experience as a Product Owner or Product Manager in large-scale, enterprise environments. Deep understanding of Identity and Access Management (IAM) , Multi-Factor Authentication (MFS) , and Biometric/Fraud Risk (BFR) . Experience working in financial services or other regulated sectors is … highly desirable. Strong stakeholder management and communication skills. Agile delivery experience (Scrum/Kanban). To find out more about this exciting opportunity to lead a critical product area in a major security transformation programme and with cutting-edge IAM and authentication technologies, please share your CV via the link. More ❯

bridge between business and technical teams, translating complex IAM/MFS/BFR requirements into actionable product backlogs. Define and prioritise product features, ensuring alignment with regulatory, security, and customer experience goals. Collaborate with engineering, architecture, and cybersecurity teams to deliver secure, scalable authentication and access management solutions. Manage the product roadmap and release cycles, ensuring timely delivery … against programme milestones. Communicate progress, risks, and dependencies clearly to senior stakeholders. Skills & Experience: Proven experience as a Product Owner or Product Manager in large-scale, enterprise environments. Deep understanding of Identity and Access Management (IAM) , Multi-Factor Authentication (MFS) , and Biometric/Fraud Risk (BFR) . Experience working in financial services or other regulated sectors is … highly desirable. Strong stakeholder management and communication skills. Agile delivery experience (Scrum/Kanban). To find out more about this exciting opportunity to lead a critical product area in a major security transformation programme and with cutting-edge IAM and authentication technologies, please share your CV via the link. More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: Design, build, and maintain scalable data pipelines to support customer service operations Migrate and modernise legacy data … systems to cloud-based solutions Integrate data from CRM systems and customer touchpoints into cloud platforms Ensure data quality, consistency, and availability for reporting and analytics Collaborate with Data Analysts to deliver actionable insights Develop and maintain documentation for data architecture, workflows, and processes Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations Support automation of More ❯

generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next. This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience. You'll also contribute more broadly to the evolution of our Contact products, supporting a range of initiatives that improve customer and Energy Specialist experiences. Here's … measure success, inform prioritisation and tell compelling stories Conduct research to explore trends, best practices and innovative ideas for our products Mentor and support more junior colleagues, sharing your experience and insights Build strong relationships across teams to champion collaboration and alignment Are we the perfect match? You have hands-on experience applying AI or machine learning concepts … ideally in customer experience, contact centres, or conversational/voice applications. You have significant experience in technology and/or energy sectors You hold a degree in a relevant field or equivalent experience You understand tech trends and complex delivery pipelines You're adaptable, comfortable with ambiguity and open to feedback You excel at relationship building More ❯

months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank … captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly. You'll be joining a … ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate More ❯

Travel Client London - 2-3 days per week in the office £400-£450 per day inside IR35 Join a forward-thinking and innovative travel client dedicated to enhancing the customer experience through data-driven insights. We are seeking a proactive and detail-oriented Digital Analytics Specialist to support marketing and digital initiatives. In this key role, you will … external partners to deliver seamless campaign reporting Drive continuous improvement through automation, testing, and performance optimisation Identify opportunities for personalisation and enhance data processes for better decision-making Skills & Experience Required: Proven experience in digital analytics with knowledge of CRM, loyalty programs, social media, and performance marketing Strong knowledge of analytics platforms and marketing technology tools, especially Adobe … and Salesforce Expert user of Adobe Analytics Experience with data visualisation tools like Tableau or Power BI Excellent communication skills with the ability to influence stakeholders at all levels Benefits £400-£450 per day inside IR35, London based, 2-3 days per week in the office How to Apply Register your interest by sending your CV to Lloyd Dunstall More ❯

seeking a skilled and motivated Web Developer to join a major digital programme for a leading public sector organisation based in Manchester. This role offers the opportunity to shape customer-facing technology, improve digital services, and help deliver a modern, user-friendly online experience for residents. As a Web Developer, you will play a key part in designing … building, and maintaining web-based applications, system integrations, and automation processes that support a large-scale customer experience programme. You will work closely with stakeholders, end users, and partners to deliver innovative, user-focused solutions in line with industry best practices and design principles. Key responsibilities of the Web Developer Develop, configure, and maintain web applications and bespoke … advice, and support to internal teams and partners Embed cybersecurity considerations into all development work Contribute to continuous improvement by championing innovation and user-centred design Required skills and experience of the Web Developer Degree in Computer Science (or equivalent professional qualification) 3+ years' experience developing web-based applications and enterprise-level databases Proficiency in object-oriented languages More ❯

seeking a skilled and motivated Web Developer to join a major digital programme for a leading public sector organisation based in Manchester. This role offers the opportunity to shape customer-facing technology, improve digital services, and help deliver a modern, user-friendly online experience for residents. As a Web Developer, you will play a key part in designing … building, and maintaining web-based applications, system integrations, and automation processes that support a large-scale customer experience programme. You will work closely with stakeholders, end users, and partners to deliver innovative, user-focused solutions in line with industry best practices and design principles. Key responsibilities of the Web Developer Develop, configure, and maintain web applications and bespoke … advice, and support to internal teams and partners Embed cybersecurity considerations into all development work Contribute to continuous improvement by championing innovation and user-centred design Required skills and experience of the Web Developer Degree in Computer Science (or equivalent professional qualification) 3+ years' experience developing web-based applications and enterprise-level databases Proficiency in object-oriented languages More ❯

Service Desk Analyst (Polish speaking) – IT Consultancy – £17/19 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients … across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and More ❯