9 of 9 Contract Customer Insight Jobs in the UK

Role: Customer Insight Analyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out … of one of their offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include … conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships. The Customer Insight Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting More ❯

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every … touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You'll be responsible for continually developing … and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and delivered with the overall goal to remove friction, reduce More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

and go-to-market planning. Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Understanding of marketing principles, customer insights, and emerging trends in product marketing within financial services. Creative thinker with a passion for driving innovation and excellence in product marketing strategy development and execution. Click Apply More ❯

and Power Platform development and customisation * Bachelor's degree in computer science, Information Technology, or a related field or relevant experience * Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing) * Strong knowledge of C# .NET, JavaScript, HTML, and SQL * Familiarity with Azure Services and working with and within DevOps practices * Understanding and managing enterprise size … interpersonal skills Additional Key Experience Focus Points: * Dynamics 365 Omnichannel setup/configuration * Co-Pilot Studio voice (IVR flows) * Customisation to point 1 & 2 via code * Dynamics Marketing and Customer Insights * JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or to be able to obtain Security Check (SC) clearance and maintain More ❯

and Power Platform development and customisation* Bachelor's degree in computer science, Information Technology, or a related field or relevant experience* Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing)* Strong knowledge of C# .NET, JavaScript, HTML, and SQL* Familiarity with Azure Services and working with and within DevOps practices * Understanding and managing enterprise size … interpersonal skills Additional Key Experience Focus Points: * Dynamics 365 Omnichannel setup/configuration* Co-Pilot Studio voice (IVR flows)* Customisation to point 1 & 2 via code* Dynamics Marketing and Customer Insights* JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or to be able to obtain Security Check (SC) clearance and maintain More ❯

and Power Platform Solution Architect, with a strong track record in designing and implementing complex business applications. 8+ years of hands-on experience with Dynamics 365 Sales and Customer Service in enterprise environments; experience with Field Service and Customer Insights is a plus. Strong expertise in architecting solutions using Model-Driven Apps, Dataverse, Connectors, Dataflows, Power Apps Component More ❯

the delivery cycle. This means not only working with the core project team on the delivery but taking the lead on business updates and comms, as well as conducting customer facing meetings to help support the Sales teams during the early phases of development and launch. The role will also require the individual to set-up and hold Customer feedback sessions to help obtain the "voice of the customer" to help inform the direction of the Product Roadmap. Job Responsibilities/Objectives Work within BCP Product, and alongside Head of Product Development to create the strategic vision for BCP that will then become the business strategy and delivery plan for the business Work with the wider BCP … market and industry insights Product Partnerships - Work closely with, to understand strategy and fit with Product Development roadmap Sales and Account Development - Work closely with, to obtain market and customer insights Exco - Work with to communicate successes and challenges with regards technical integration's Required Skills/Experience: The ideal candidate will have the following: Ability to work well More ❯

Support the commercial team with performance dashboards, pipeline analysis, and revenue forecasting. Collaborate to improve forecasting accuracy and budgeting processes related to revenue. Business Partnering Partner with Sales and Customer Success to assess pricing models, discount strategies, and deal profitability. Provide insights into customer segmentation, product adoption, upsell opportunities, and expansion behaviour. Monitor commercial KPIs and deliver monthly … the financial impact of new initiatives, product launches, or market expansions. Conduct competitive and market analysis to inform pricing, packaging, and GTM strategies. Identify growth levers through data analysis, customer insights, and predictive modelling. Who You Are: 3+ years of experience in a Commercial Analyst, Business Analyst, or FP&A role-preferably in a SaaS environment. Strong understanding of More ❯