16 of 16 Contract Customer Retention Jobs in the UK

Customer Retention Manager Retention, Customer Insight, Customer Journey, Collaboration, Performance Monitoring, Relationship Management, Operational Excellence, 12-Month Fixed-Term Contract (FTC), Remote (UK) Up to £60,000 + Benefits This is a fantastic Customer Retention Manager (12-month FTC) opportunity to work with a leading UK-based technology services organisation … and play a crucial role in overseeing high-value customer retention strategies across the business. The Customer Retention Manager is a remote working role, based in the UK, with infrequent travel required for team meetings. As a Customer Retention Manager, you will oversee all customer retention activities, building … meaningful and valuable relationships, and developing insight-driven retention strategies. Credible experience in Sales and Retention is crucial as the Customer Retention Manager, as well as a proven track-record in process development. Excellent customer-focused communication skills are required as Customer Retention Manager, as well as sound analytical More ❯

Customer Retention Manager Retention, Customer Insight, Customer Journey, Collaboration, Performance Monitoring, Relationship Management, Operational Excellence, 12-Month Fixed-Term Contract (FTC), Remote (UK) Up to £60,000 + Benefits This is a fantastic Customer Retention Manager (12-month FTC) opportunity to work with a leading UK-based technology services organisation More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Manager to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn. Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Manager to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn. Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading accountancy software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers … fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation … in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications. You'll help them answer the big question - are they working? What you'll be doing: Partnering cross-functionally to design, roll out … and measure new customer experiences Leading A/B tests to measure and optimise customer retention strategies Defining KPIs and providing insights into what 'success' really looks like Building dashboards to make insights actionable What we're looking for: Strong analytical mindset; not just dashboards but the ability to break down problems logically A/B More ❯

client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable … reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in … data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site More ❯

client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable … reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in … data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site More ❯

client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable … reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in … data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site More ❯

programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills … 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills … 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills … 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

accounts, maintaining a high level of engagement and oversight across all activities and deliverables Analyze lost business opportunities , providing feedback and insights to improve future sales strategy and client retention Requirements: Proven experience in a Key Account Management or Client Partner role, ideally within IT consulting or professional services Experience working with clients in the banking and financial More ❯