2 of 2 Contract Customer Service Representative Jobs in the UK

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

Our client, a prominent provider of SaaS solutions to the UK Utilities sector, is looking for an experienced Customer Service Representative to join their vibrant team. The ideal candidate will have a strong background in handling both inbound and outbound calls, possess excellent attention to detail, and demonstrate proficiency in data entry and following established processes Tell … 5pm Start Dates: ASAP Duration: 6 month contract Responsibilities Handle inbound, outbound calls/emails from customers with professionalism and courtesy. Provide accurate information regarding products and services. Analyse customer needs and recommend appropriate solutions. Maintain accurate records of customer interactions through data entry. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and … procedures while maintaining confidentiality. Requirements Proven experience in a customer services/call handling role, dealing with inbound & outbound calls Proficient in data entry with excellent attention to detail. Strong communication skills in English. Ability to analyse customer needs effectively and provide suitable solutions. Excellent phone etiquette at all times and interpersonal skills. A positive attitude and a More ❯