3 of 3 Contract Human-Centred Design Jobs in the UK

will join the client team within a high-impact fraud prevention programme. This is a unique opportunity to work at the intersection of AI, service transformation, and human-centred design, helping shape secure, scalable, and user-focused services. What you'll do: Lead end-to-end service design activities across a complex … fraud prevention initiative. Map and analyse current fraud-related services, identifying pain points, vulnerabilities, and opportunities for improvement. Design future-state service experiences that balance user needs, operational feasibility, and regulatory compliance. Collaborate with researchers to develop stimuli for AI-driven projects. Facilitate workshops and co-design sessions with stakeholders, users, and subject matter experts. Dive … into Back End systems to identify and resolve issues-whether physical, digital, or process-based. The skills you'll need: A strong storyteller with full-stack design capabilities: UX, service design, video, and narrative thinking. Proven experience in service transformation, driving real change across systems. Comfortable with AI tools and integrating AI into experience design. Skilled More ❯

will join the client team within a high-impact fraud prevention programme. This is a unique opportunity to work at the intersection of AI, service transformation, and human-centred design, helping shape secure, scalable, and user-focused services. What you'll do: Lead end-to-end service design activities across a complex … fraud prevention initiative. Map and analyse current fraud-related services, identifying pain points, vulnerabilities, and opportunities for improvement. Design future-state service experiences that balance user needs, operational feasibility, and regulatory compliance. Collaborate with researchers to develop stimuli for AI-driven projects. Facilitate workshops and co-design sessions with stakeholders, users, and subject matter experts. Dive … into backend systems to identify and resolve issues-whether physical, digital, or process-based. The skills you'll need: A strong storyteller with full-stack design capabilities: UX, service design, video, and narrative thinking. Proven experience in service transformation, driving real change across systems. Comfortable with AI tools and integrating AI into experience design. Skilled in More ❯

pathway optimisation, or integrated care models Familiarity with using data to support decision-making and performance improvement Skills in user engagement, co-design methods, or human-centred design Competence with data tools or basic analytics (e.g., Excel, dashboards, clinical KPIs) Understanding of NHS digital transformation strategy and policy context Willingness to adapt More ❯