1 to 25 of 96 Contract ITSM Jobs in the UK

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working ...

including Outlook, Teams and SharePoint. Assist with onboarding and offboarding processes. Escalate complex technical issues where appropriate. Maintain accurate documentation and update the IT service management system. Support office technology, meeting room equipment and printers. Assist with technology rollouts, system upgrades and other IT projects. About You You'll enjoy ...

Azure and Amazon AWS preferred. Practical knowledge of ITIL-aligned service management practices, including Incident Management, Service Request Management, and Change Enablement; experience with ITSM tools such as ServiceNow beneficial. Proven ability to translate business and operational requirements into clear technical and service requirements. Excellent verbal and written communication skills ...

processes. Preferred ServiceNow Certified Implementation Specialist (CIS) – Integrated Risk Management (IRM) and/or Governance, Risk and Compliance (GRC). Additional ServiceNow certifications in ITSM, ITOM, CMDB, Discovery, or Vulnerability Management. Experience within security operations, vulnerability management, or cyber security functions. Experience working in large-scale enterprise ServiceNow environments. Familiarity ...

Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot ...

call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently ...

Query Language (KQL) skills. Experience monitoring Azure Integration Services, including Function Apps, Logic Apps, Service Bus and API Management. Experience integrating monitoring platforms with ITSM tools such as ServiceNow or Jira Service Management. Experience using Infrastructure as Code (Bicep or similar). Strong stakeholder management, communication and problem-solving skills. ...

certification (e.g. BCS, Agile BA) Proven experience as an IT Business Analyst in a complex IT environment Experience of working within ITIL/IT Service Management framework Strong requirements elicitation and documentation skills Experience working within project and/or agile delivery frameworks Excellent communication, facilitation, and stakeholder management skills ...

IT service desk, desktop support, or technical support role Strong customer service focus with the ability to communicate clearly and professionally Experience using IT service management/ticketing systems Knowledge of Microsoft 365 applications and end-user support Basic to intermediate experience with Microsoft Active Directory Ability to triage, troubleshoot ...

teams to define requirements and deliver scalable monitoring solutions. Support complex incident investigations and drive continuous service improvement. Integrate Splunk with monitoring, automation, and ITSM tools. Analyse and correlate data across multiple systems to deliver operational insights. Maintain documentation, standards, and monitoring patterns. Provide technical leadership and mentoring across ...

design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning ...

users Diagnosing and resolving desktop, laptop, printer, and peripheral issues Triaging support tickets and escalating to relevant teams where necessary Experience using an ITSM/ticketing system Supporting AV equipment, meeting room setups, and conferencing technology Supporting break-fix issues across end-user devices Excellent customer service and communication skills ...

Azure, AD, Networking, Infrastrcture, PowerPlatform. Proven experience operating in complex enterprise environments Background working alongside or supporting enterprise architecture functions Solid understanding of IT service management (ITIL or similar) Experience managing and governing third-party service providers Strong grasp of change control, risk management, and governance frameworks Ability to balance ...

verbal communication skills. Desirable: Experience implementing information architecture within greenfield or transformation programmes. Experience with knowledge management or content management platforms. Understanding of IT Service Management and service taxonomy design. Experience with enterprise architecture frameworks. Experience designing information structures for collaboration platforms and digital workplaces. Familiarity with records management ...

administration * Endpoint Management * Running of PowerShell scripts * End User Device provisioning, onboarding of users * Understanding of security concepts (MFA, Conditional Access) * Atlassian suite of ITSM equivalent tooling * Linux exposure (Ubuntu, CentOS) Desirable * Windows Server support and administration * MacOS MDM Exposure * Understanding of Group Policy (creation and troubleshooting) * Writing of PowerShell ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing and maintaining Power Apps, automated workflows, and business solutions that ...

within infrastructure environments. Automation and Scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. ...

tenant management Proven ability to handle high-profile escalations and provide technical leadership DV clearance and UK sole nationality required Additional skills: Knowledge of ITSM tools and processes Familiarity with VMware vCenter (usage, not administration) Adaptability to change and shifting priorities Understanding of ITIL and Agile methodologies Join a team ...

configurations and runbooks. Desirable: relevant STEM degree, IGA vendor certifications, Microsoft SC-300, scripting skills (PowerShell or Python), API integration experience, and exposure to ITSM workflows or regulated environments. Apply now for immediate consideration ...

incident management and problem resolution experience Database configuration, database administration or SQL knowledge Knowledge of IT networks, telecommunications or hardware support Understanding of IT Service Management, configuration management and knowledge management Strong communication, prioritisation and stakeholder management skills ITIL Foundation v4 or above is highly desirable. Programming, hardware installation, telecommunications ...

such as Security, IT Operations, transaction monitoring). · Be able to evidence experience with integrating Splunk with data sources and other monitoring, automation and ITSM tools. · Have strong data analysis skills, correlating data from multiple data sources. · Be capable of articulating sophisticated designs, code and applications for large scale projects ...