1 to 25 of 77 Contract ITSM Jobs in the UK

written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. ...

written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. If you'd like to discuss this IT Support Engineer role in more detail, please send your updated ...

Knowledge of high availability, disaster recovery, clustering, server migrations, upgrades and security patching. Experience delivering infrastructure projects and managing operational priorities. Understanding of IT service management principles and change control processes. Strong analytical, troubleshooting and problem-solving skills with a proactive approach. Excellent communication and stakeholder management skills. Microsoft certifications ...

enterprise environments Advanced PowerShell scripting experience, including automation using Active Directory, Exchange Online, Azure AD/Entra ID Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST API and OAuth-based integrations Knowledge of Microsoft SCOM integration, alert processing, event management workflows and monitoring-tool ...

membership, event management or other SaaS platforms. Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. Strong troubleshooting, incident management and problem-solving skills. Experience working with third ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … proceed. Manage change schedules and identify potential conflicts, dependencies and operational risks. Maintain accurate change records and ensure process compliance within the organisation's ITSM environment. Use ITSM tooling, such as ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings ...

Incident, Problem, Change & Service Management) Experience across M365, Azure, Service Desk, Cloud, Network or End User Computing Excellent stakeholder and supplier management skills ServiceNow ITSM experience SC Clearance is essential (active clearance preferred) This is a fantastic opportunity to support a high-profile programme within a complex, regulated environment. ...

clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into simple ...

failures and workflow errors. Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD/Entra ID, Exchange Online and Microsoft Teams. Support ServiceNow ITSM workflows, automated ticket creation, request fulfilment and REST API integrations. Support SCOM alert processing, event management and monitoring integrations. Plan and deliver patching, upgrades, releases ...

similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows ...

similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows ...

service assessment environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security or other highly regulated environments. Experience supporting digital transformation programmes using GDS-aligned approaches. SIAM ...

Responsibilities: User Insights & Analytics: Gather, interpret, and communicate user experience insights across EMEA. Monitor satisfaction, sentiment, and behavioural trends using ITSM tools. Build user personas and employ journey mapping to identify friction points and moments that matter. Provide actionable recommendations based on user feedback. Agile and Continuous Improvement: Embed agile ...

Application Support, Application Operations or Platform Support role. Experience managing Incidents, Problems and Changes in a structured environment. Experience using ServiceNow or similar ITSM tooling. Strong troubleshooting and problem-solving skills. Experience supporting business-critical applications. Ability to work effectively with technical teams and business stakeholders. Experience carrying out testing ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

Ability to analyse incident trends and identify systemic issues. Strong stakeholder management and communication skills. Experience working within complex enterprise IT environments. Familiarity with ITSM platforms such as ServiceNow or similar. Desirable Experience within Government, Public Sector, or highly regulated environments. ITIL Foundation or higher certification. Experience supporting Major Incident ...

interpret complex datasets and communicate findings effectively. Experience in producing reports and performance insights. Excellent stakeholder engagement and communication skills. Desirable : Familiarity with IT Service Management, Security Operations, or Facilities Management. Experience in defining KPIs, KRIs, or service performance measures. Knowledge of service catalogues and service management frameworks. Personal Attributes ...

within infrastructure environments. Automation and Scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. ...

transfer, upskilling and team development programmes that reduce reliance on third parties and keep platforms evolving from within Strong working knowledge of ServiceNow capabilities, ITSM, ITOM, CMDB, CSM, workflow automation and integration concepts Commercial acumen, experience with licence strategy, business case management, vendor governance and cost transparency Exceptional stakeholder management ...

planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel to remote sites … Management. Running PowerShell scripts. End-user device provisioning and user onboarding. Security technologies including Multi-Factor Authentication (MFA) and Conditional Access. IT Service Management (ITSM) platforms such as Atlassian/Jira Service Management or similar. Linux environments such as Ubuntu or CentOS. Desirable experience includes: Windows Server administration and support. ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

stakeholder engagement, strategic planning and leadership skills. A degree in IT, Engineering, Business or a related discipline. Professional certifications in cloud technologies or IT service management are advantageous. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering ...

Autodesk, Bentley, and Trimble, as well as enterprise tools like Adobe, Bluebeam, Cisco, and Symantec, is also desirable. Experience with ServiceNow or similar IT service management platforms is highly beneficial. About the client Diversity at Arup: Arup is an equal opportunity employer that actively promotes and nurtures a diverse ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...