1 to 25 of 90 Contract ITSM Jobs in the UK

service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive ...

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable ...

issues through guidance, communications and end-user training. Job Role Responsibilities: Deliver hands-on L2 end-user IT support across multiple locations Use the ITSM ticketing system to manage, progress and resolve incidents and requests Diagnose and resolve hardware and software issues, including device swap-outs Provide support across ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications Strong process management & project management skills. Mandatory Skills: ServiceNow - SaaS . ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

responsibilities: Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues. Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome). Set up and support new starters including workstation prep, user access ...

Minimum 4–5 years’ hands-on experience in ServiceNow administration and development Strong knowledge of ServiceNow Core and Platform modules Hands-on experience with ITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding of Incident, Problem, Change, CMDB, and Service ...

Shell) for automation and health-check/reporting Observability/SRE: alert tuning, performance and capacity analysis; tools include Splunk/ELK and Grafana ITSM discipline: ServiceNow/Jira; SLA/OLA adherence; clear incident communication and RCA Operations: daily/shift health checks, exception queues, dashboards, runbooks, KEDB Triage ...

development, support) to resolve issues and implement improvements. Required Skills & Qualifications: • Strong experience in managing Capacity in IT service environments. • Profound understanding of IT service management frameworks; ITIL v3 or v4 certification is preferred. • Experience with VMware infrastructure Capacity Management. • Excellent communication, stakeholder management, and conflict resolution skills. • Strong analytical ...

Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital ...

user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years in IT support roles. Strong … Windows 10/11 and Office 365 VPN and remote support tools Active Directory Mobile device support (iOS & Android) Familiarity with ITIL principles and ITSM tools. Rate & Details Competitive rate: £180 - £200 per day (Inside IR35) 3 Month Contract Full-time, 5 days per week on-site (London) 1st/ ...

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively ...

years’ experience in enterprise network services or governance roles Strong knowledge of LAN, WAN, SD-WAN, VPN, and cloud networking Proven ITIL/ITSM process governance experience Vendor and contract management expertise Strong understanding of cybersecurity and compliance requirements Mandatory: Project Management experience Excellent stakeholder management, communication, and analytical skills ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience ...

will train the technology, what we do need is someone who excels in service management and has worked with retail customers. Certifications in ITSM/ITIL would be an advantage but there would be an opportunity to boost understanding and benefit from study using our online training system. An understanding ...

Experience: Expertise in working with Dell hardware components, resolving hardware-related concerns. Service Now Experience: Competence in utilizing Service Now, a platform for IT service management and support. Windows 10/11 Experience: Hands-on experience with Windows operating systems, including troubleshooting and user assistance. Set Up Experience (Audio Visual ...

Threat intelligence and threat hunting Information security principles Phishing, ransomware, and modern attack vectors Identity & Access Management (IAM) Joiners, Movers, and Leavers (JML) processes ITSM policies and operational procedures Information classification and handling Experience mentoring, managing, or developing junior analysts Comfortable operating in high-assurance, highly regulated environments Qualifications CISMP ...

Financial Service background AWS and Azure Application migration experience to the cloud Mentoring experience Mainframe experience would be beneficial DevOps skills would be advantageous ITSM/ITIL Stakeholder Management skills Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

team , responsible for managing tools and processes that enable delivery and support of IT services. The team drives continuous improvement in IT Service Management (ITSM) , with a strong focus on operational resilience and DORA compliance . What You'll Be Doing Change Governance & Execution Lead the end-to-end IT … Management teams to align change practices with Agile and CI/CD delivery. What We're Looking For Experience & Skills Proven experience in IT Service Management or Change Management , ideally in complex IT environments. Strong track record of end-to-end change management , including major incident coordination. Familiarity with regulatory ...

IR35) Contract Duration: 6 months Start Date: Immediate Role Overview We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience click apply for full job details ...

printers, and peripherals Windows 10 support and basic Active Directory tasks Install, configure, and replace IT equipment Log, update, and resolve tickets using an ITSM tool Escalate issues when required and follow through to resolution Deliver a high level of customer service on-site Required Skills & Experience Experience in IT ...

residency Must already hold SC clearance and be eligible for NPPV3 Strong technical troubleshooting capability across hardware and software Experience working within IT service management or operational support functions Willingness to work 12 hour rotating shifts, including nights Reliable, professional, and comfortable operating in a controlled environment This ...

hands-on experience with AWS Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years in Tier 2 or team-lead roles. Excellent communication ...