1 to 25 of 64 Contract ITSM Jobs in the UK

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working ...

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working ...

high profile consultancy who are seeking a Senior Business Analyst with Active SC (Security Clearance), to operate between business stakeholders, IT Service Management (ITSM), and technical delivery teams, translating complex requirements into ITIL aligned solutions and supporting successful legacy-to-cloud transformation initiatives. Key requirements: Proven experience as a Senior … systems to AWS Strong expertise in requirements gathering, documentation, and end to end process analysis. Hands-on experience working within mature IT Service Management (ITSM) environments. Good working knowledge of ITIL v3 or ITIL 4 processes, including incident, problem, change, service request, service design, and service transition. Excellent stakeholder management ...

working directly with client users, understanding requirements, and helping turn business requirements into functional requirements and build solutions Understanding of ITIL principlesand experience using ITSM toolssuch asJira Full UK driving licence Experience and Skills: Good working knowledge of IT technologies, including MS office suite Collaborating and Remote Working using ...

with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience Strong experience managing Capacity Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with VMware infrastructure capacity Management. Excellent communication, stakeholder management, and conflict resolution skills. Strong analytical ...

performance and capability. What you'll bring ITIL 4 Foundation (minimum), ITIL 4 Managing Professional is preferred. Experience working in a Service Operations or ITSM environment. Experience of Jira Service Management and Confluence. Experience of delivering processes at ISO/IEC 20000 standards. Strong communication, stakeholder engagement, and analytical skills. ...

IT service desk, desktop support, or technical support role Strong customer service focus with the ability to communicate clearly and professionally Experience using IT service management/ticketing systems Knowledge of Microsoft 365 applications and end-user support Basic to intermediate experience with Microsoft Active Directory Ability to triage, troubleshoot ...

driving licence Right to work in the UK Eligible for SC security clearance Desirable Knowledge of PRINCE2 Foundation ITIL qualification or familiarity with IT service management frameworks Microsoft technical certifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands-on experience in IT transformation projects ...

protective security applications - access control, CCTV, intruder detection and PSIM. Experienced people manager, across a wide range of capability levels. Proven capability in IT Service Management/Ownership (Service, Incidents, Problems, Changes, Release, Risks, Data etc). Evidence of large scale/global technology transformation, service introduction and/ ...

actions and milestones Build strong stakeholder relationships across teams Required Experience Experience in project management/business analysis within financial services Knowledge of CMDB, ITSM, and data governance Strong understanding of SDLC and project lifecycle Excellent communication, organisation, and problem-solving skills Ability to work cross-functionally and manage multiple ...

service performance, availability and customer satisfaction What we're looking for Must-have: Demonstrable experience as an IT Service Delivery Manager Strong IT service management background (e.g. ITIL ) Experience working closely with product-led teams Proven ability to diagnose issues, identify root causes and implement preventative solutions Excellent stakeholder management ...

Manage and fulfil service requests (eg, software installations, access permissions, hardware/software setup) Log all incidents and service requests accurately within the designated ITSM tool and take ownership through to resolution Maintain clear and effective communication with users, providing regular status updates Create and maintain documentation and knowledge base ...

experience in leading client projects as a technical lead. Certified System Administrator (CSA) plus one mainline Implementor certifications (SPO/CSM/HRSD/ITSM/GRC etc.). Experience on Sourcing and Procurement operation ("SPO"), Service mapping would be preferred. One greenfield implementation of any ServiceNow module. Strong hand ...

workplace technologies and platforms including Windows Server 2016/2019, Company Portal, ControlUp, Microsoft Defender for Endpoint and Microsoft Graph. Familiarity with ITIL and ITSM frameworks, including formal change and incident management processes. Experience with Azure Virtual Desktop (AVD), VDI and application virtualisation technologies. Experience supporting device provisioning and modern ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate ...

leading PAM tools (e.g. BeyondTrust, CyberArk, Delinea) Scripting/automation experience (e.g. PowerShell, Python) Exposure to database access management (SQL Server, Oracle) Understanding of ITSM processes and change management Experience in regulated or secure environments (e.g. public sector, infrastructure) Knowledge of OT/ICS environments Additional Information Contract role with ...

Fusion, AWS, and legacy HR systems Define service boundaries, ownership, NFRs, SLIs/SLOs, and support models Align with ITIL v4, SIAM, and Digital ITSM standards Map dependencies across applications, integrations, suppliers, and failure modes Own Service Introduction, SAC, ORA, and Early Life Support Ensure tooling integration (ServiceNow, monitoring, observability ...

with Enterprise Architecture, Digital, Cyber, and Operational Technology. Technical Design & Governance - Design comprehensive IT management solutions, including service and portfolio management. - Establish standards for ITSM, ITOM, and observability platforms. - Oversee solution designs to ensure compliance with IT4IT principles and enterprise standards. Integration & Tooling - Architect integration patterns across IT4IT tooling ...

ability to identify trends and risks Experience working with application or service owners Ability to communicate technical information clearly and professionally Awareness of IT service management principles (e.g. ITIL) Experience supporting audit, risk, or security assurance activities Strong stakeholder management If your profile demonstrates strong and recent experience ...

ability to identify trends and risks Experience working with application or service owners Ability to communicate technical information clearly and professionally Awareness of IT service management principles (e.g. ITIL) Experience supporting audit, risk, or security assurance activities Strong stakeholder management If your profile demonstrates strong and recent experience ...

with BeyondTrust or CyberArk certifications Knowledge of Endpoint Privilege Management Scripting experience (PowerShell, Python) Experience with database privileged access (eg SQL Server) Exposure to ITSM tools and change control processes Experience in secure or regulated environments Key Attributes Strong communication and documentation skills Ability to work independently in a secure ...

with BeyondTrust EPM, CyberArk, or Delinea. Scripting skills in PowerShell or Python. Experience securing privileged access to databases (SQL Server, Oracle). Familiarity with ITSM/change control processes. Previous work within public sector or critical national infrastructure. Understanding of OT/ICS environments. PAM Specialist - £400 P/ ...

security. Support all areas of the IT infrastructure when required and assist the IT Service Desk during high demand or absence. Contribute to IT service management processes, service improvement, continuity planning and change management. Participate in projects, providing technical input, planning and supporting delivery. Analyse performance, capacity and availability data ...

levels of service and support. Participate in the incident, service request, and knowledge management practices within the Service Desk function, learning and using appropriate ITSM tools. Escalate complex issues to the ICT Service Desk Manager, relevant colleagues, and/or third and fourth line support where appropriate, while gaining experience ...

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...