1 to 25 of 75 Contract ITSM Jobs in the UK

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

Experience of working with third party providers including managing their engineers and ticket queues Experience providing VIP support Solid understanding of Security and audit & compliance requirements Experience of ServiceNow ITSM Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all More ❯

What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work More ❯

What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work More ❯

What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work More ❯

refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring More ❯

Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service More ❯

in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service More ❯

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯

GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as Blue Prism, UiPath, Power Automate, or More ❯

AWS Inspector Agent-based and network-based scanning Cloud integrations (AWS, Azure, GCP) Dashboards and risk-based prioritisation Patch & Endpoint Management - Microsoft Intune/SCCM/WSUS Jamf Workflow & ITSM Integration - ServiceNow (dashboards, SOAR) Jira Cloud & Application Security - AWS Security Hub Azure Defender for Cloud Veracode Threat Intelligence & Exploit Context - Tenable Threat Intelligence Exploit DB Metasploit SIEM, SOAR & Monitoring - Microsoft More ❯

ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. More ❯

day-to-day support and troubleshooting Operating systems Windows11, macOS, Android, and Chrome OS Network & monitoring tools Mobile device management Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the More ❯

Support the production and distribution of Management Information from Service Management Tooling. Mandatory skills: TILv3 Foundation minimum Competent with MS Office Automation Tools IT Service Desk Experience Experience of ITSM tooling such as Remedy Strong Communication Skills Desirable skills: Experience of working with MOD deployed IT systems. If this is the role for you please submit your CV at your More ❯

frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management certification (Agile, PRINCE2, PMP) Experience in regulated industries (defence, financial services) Additional Information Due to the nature of our clients, all More ❯

frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management certification (Agile, PRINCE2, PMP) Experience in regulated industries (defence, financial services) Additional Information Due to the nature of our clients, all More ❯

frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management certification (Agile, PRINCE2, PMP) Experience in regulated industries (defence, financial services) Additional Information Due to the nature of our clients, all More ❯

Developer, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party More ❯

drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯

processes across the team Supporting continuous improvement within the Service Support Office Key Requirements 2-5 years' experience in a PMO, project support, or analyst role Familiarity with IT Service Management and/or major government or defence programmes Strong communication and stakeholder engagement skills Proficiency in reporting tools (e.g., Excel, Power BI, or similar) A proactive and detail-oriented More ❯

business and IT stakeholders to gather and analyze automation requirements Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules Create custom applications and extend ServiceNow platform capabilities as needed Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub) Maintain … management and governance processes Provide training and support to end-users and internal teams on ServiceNow automation features Additional Experience/Knowledge: Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub Knowledge of scripting languages like JavaScript and familiarity with Glide API Experience with web technologies (REST/… solving, analytical, and communication skills Ability to work independently and in a cross-functional team environment ServiceNow Certified System Administrator (CSA) is required Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus Key Skills/Knowledge/Experience Required ServiceNow Development: Strong hands-on experience with ServiceNow platform configuration and development Proficiency with Flow Designer, Workflow Editor, and More ❯

continual service improvement (CSI) Define and create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services) Produce Monthly Dashboards & Reports (ITSM tool, Power BI) Develop, implement and maintain process to manage/track complaints Communicate clearly both orally and in writing and present to our Colleagues in a non-technical way More ❯

/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. More ❯

in developing and delivering ITAM roadmaps and maturity assessments. . Strong stakeholder engagement and communication skills at senior levels. . Coaching and mentoring experience. . Broad knowledge of IT Service Management frameworks (eg ITIL). Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident More ❯