1 to 25 of 67 Contract ITSM Jobs in the UK

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful dashboards ...

successful Incident Manager, you will have: Proven experience working as an Incident Manager within complex IT service environments. Strong understanding of IT Service Management principles, ideally supported by ITIL v4 Foundation, ITIL Expert, ISO 20000 certification, or equivalent experience. Demonstrable experience managing and responding to IT events across enterprise-scale ...

investigating application, workflow, access, and integration issues Ability to analyse logs, system behaviour, and user-reported issues to determine root-cause Familiarity with IT service management processes such as Incident, Problem, and Change Management Experience using ticketing/service management tools (e.g. ServiceNow, Jira) Strong communication and stakeholder management skills ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

logical approach to troubleshooting and fault diagnosis. * Ability to prioritise workload and work effectively in a fast-paced environment. * Experience using enterprise ITSM platforms. Desirable * Active Directory administration experience. * Knowledge of Intune, Endpoint Management or Azure Active Directory. * ITIL Foundation certification or awareness. * Experience supporting enterprise-scale public sector ...

technological projects. Experience leading quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. ...

Automation for Jira Experience integrating Atlassian with ServiceNow, Azure AD, Power BI or other enterprise platforms. Presales, proposal and commercial scoping experience. Experience delivering ITSM, ESM or Agile transformation programmes. If interested, please apply and a consultant will be in touch ASAP. GCS is acting as an Employment Business ...

HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Experience utilizing ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Comfortable operating within an Agile/Scrum framework, participating in daily stand-ups, sprint planning, and retrospectives. ...

audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder coordination and reporting skills Experience within SIAM ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power BI Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint ...

other highly regulated environments. Knowledge of Microsoft Endpoint Manager, Intune, SCCM or related endpoint technologies. Experience supporting large enterprise desktop environments. Familiarity with ITSM platforms such as ServiceNow. Contract Details Role: Nexthink Platform SME Client: Leading London Law Firm Location: Remote with occasional travel to London IR35 Status: Inside IR35 ...

Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering, Computer Science, Information Technology, or a related discipline. At least 7 years of hands-on experience designing ...

need: Proven hands-on Freshservice administration experience Strong workflow automation and integration skills Good ITIL and service management knowledge Experience rolling out ITSM beyond IT (HR, Facilities, Finance) Confidence working with technical and non-technical stakeholders Central London, hybrid (4 days onsite) £550 - £600 per day, Outside IR35 6 months ...

Strong SQL and database design experience REST API integration Data modelling Reporting and dashboard development KPI design and analytics Strong understanding of CMDB/ITSM concepts Configuration Management and Asset Management knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps Script ...

technical expertise and excellent communication skills. The ideal candidate will have: Good knowledge of ITIL processes, particularly Incident and Problem Management. Experience with ITSM tools such as ZenDesk or Service Now. Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals. Familiarity with meeting room technologies (e.g. ...

HANA 2.0 administration via ST04, HANA Cockpit and HANA Studio Practical experience with SAP Software Update Manager (SUM) and system refreshes Experience using ITSM tools (e.g. ServiceNow, SAP Solution Manager/ChaRM, OneVersion) Comfortable working in an Agile/Scrum framework, including daily stand-ups, sprint planning and retrospectives Excellent ...

HANA 2.0 administration via ST04, HANA Cockpit and HANA Studio Practical experience with SAP Software Update Manager (SUM) and system refreshes Experience using ITSM tools (e.g. ServiceNow, SAP Solution Manager/ChaRM, OneVersion) Comfortable working in an Agile/Scrum framework, including daily stand-ups, sprint planning and retrospectives Excellent ...

automation and architecture experience. Strong understanding of patching and vulnerability management processes. Experience across server, operating system, network, container and database platforms. ServiceNow and ITSM process knowledge. Proven ability to drive large-scale operational transformation and process improvement. Strong stakeholder management and communication skills. Experience reducing enterprise vulnerability backlogs highly ...

maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change and service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client ...

administration via ST04, HANA Cockpit & HANA Studio Upgrades & Maintenance: Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Service Management: Experience utilizing ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Desirable/Preferred Skills (Market Advantage) Familiarity with SAP BTP (Business Technology Platform) connectivity ...

processes Strong understanding of automation and orchestration across enterprise infrastructure Exposure to server, OS, network, container and database environments Good knowledge of ServiceNow and ITSM processes Experience delivering operational transformation or significant process improvement Strong stakeholder management and communication skills Experience working in complex enterprise environments Experience of reducing large ...

processing failures and integration problems, providing SME support during major incidents and driving root cause analysis Build integrations and automation - connect monitoring with ServiceNow, ITSM, reporting and automation tooling via gateways, APIs and event forwarding, and develop scripts that remove manual effort Set the standards - define monitoring policies, best practice ...

experience in Vulnerability management and incident response and security operations escalation Understanding of SIEM platforms, detection engineering, and Vulnerability alert management Familiarity with ITSM tooling, ideally ServiceNow Strong stakeholder management and reporting capability Understanding of regulated environments (MOD, HMG, Defence primes, or similar) Desirable Exposure to large-scale programmes (e.g. ...

Experience supporting Windows 11 Good working knowledge of Microsoft Office 365 Experience with Active Directory administration Experience using ServiceNow (S-NOW) or a similar ITSM platform PC and laptop build/configuration experience Asset management experience Strong documentation skills Excellent organisational and administrative abilities Excellent attention to detail Confident troubleshooting ...