1 to 2 of 2 Contract IVR Jobs in the UK

field. Or professional qualification. Proven experience in using generative AI for contact strategy and conversation design, with a focus on voice AI, chatbot, and IVR systems. Strong understanding of natural language processing (NLP/NLU) technologies and machine learning Demonstrated ability to design and implement complex conversational flows, considering factors more »

or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »