RELEASE AND INCIDENTMANAGER - INSIDE IR35 - LEEDS I'm hiring a Release Manager & IncidentManager for a financial service client. You'll be creating and distributing release guidelines, monitoring release progress post-deployment and improving configuration management methodologies, amongst others. On the incident management … side you'll be, liaising with customer teams for incident resolutions, leading triage calls with technical and product specialists and evaluating post-remediation incidents to improve processes. Requirements: Extensive expereince in IT delivery, including release management. Project management experience is preferred. ITIL and Project Management qualifications. Excellent problem-solving … Determination: INSIDE IR35 Location: Leeds (3 days on-site) Contract length: 3 months initial with a likely 6 month extension to follow RELEASE AND INCIDENTMANAGER - INSIDE IR35 - LEEDS Please click here to find out more about our Key Information Documents. Please note that the documents provided contain more »
Islington, Greater London, Finsbury Square, United Kingdom
Computappoint
Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced IncidentManager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and … and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management … provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and suggestions Provide training and guidance to the incident management team and other IT staff on more »
City of London, London, United Kingdom Hybrid / WFH Options
Randstad Technologies Recruitment
IncidentManager/Cisco IncidentManager 6 Month Contract role Rate- £20- £22 per hour Remote Working One of the leading Multinational companies in the UK is seeking an 'IncidentManager ' to join their team on a 6 Month Contract. As an IncidentManager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology solutions for customer projects. troubleshoot complex network issues for large accounts more »