14 of 14 Contract Journey Map Jobs in the UK

developers, and product owners to understand complex business needs and system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex system requirements into clear, usable designs that improve user experience. Produce documentation such as user stories, acceptance criteria, and functional specifications. More ❯

user-centred design process to products and services Take account of any contextual information or service data provided by the client or team Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service. Design the Service Blueprint and prepare it to be presented and delivered … to back of house experience design A strategic approach to problem-solving and ability to think far beyond the user interface Experience in designing, service design blueprints, customer journey and empathy mapping Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation Proven experience practice knowledge working in Agile Projects More ❯

and data engineers to prototype and implement service concepts. Use tools like Figma (or other design software) to bring service visions to life. Document service blueprints, storyboards, and journey maps to communicate ideas effectively. Operate in agile, multi-disciplinary teams, contributing to digital service delivery. Required Skills & Experience: Extensive experience in service design, UX, or interaction design. Proven More ❯

help shape public services that are simple, efficient, and accessible. You'll use human-centred design to solve complex challenges in the tax system. Key Responsibilities Create User Journey Maps and Service Blueprints Facilitate co-creation workshops Apply ethnography , human factors , and user-centred design Work in agile teams to deliver impactful services Collaborate across disciplines and mentor More ❯

e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align product strategy. Providing Design Guidance: Offering expert guidance to cross-functional teams, ensuring all design concepts and prototypes meet the requirements for Responsive and Adaptive Design More ❯

Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem-solver who is comfortable working with technology specialists and customer-focused and pragmatic in More ❯

Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem-solver who is comfortable working with technology specialists and customer-focused and pragmatic in More ❯

and Clubcard data feeds, including post-separation information. Enable new connections between Tesco and third-party systems, including API setup and integration. Contribute to credit decisioning and customer journey mapping using new data interfaces. Replace legacy identifiers with new identification to enhance customer insight continuity. Collaborate across teams to ensure data interfaces are well understood and downstream impacts More ❯

digital team and play a key role in shaping end-to-end experiences across complex products and services. You'll work collaboratively with multidisciplinary teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact. This role requires a mix of strategic thinking, hands-on design, and stakeholder engagement. You will connect the dots … end-to-end services, ensuring user needs are met across all touchpoints and channels Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints Facilitate co-creation and design workshops with stakeholders and cross-functional teams Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure … or similar role in digital transformation, consultancy, or user-centred design environments Strong portfolio showcasing service design projects, from research through to implementation Proficient in creating service blueprints, journey maps, process flows, and experience prototypes Comfortable using tools such as Miro, Figma, Sketch, and other service design platforms Experience working in Agile or multidisciplinary teams Strong communication, facilitation More ❯

is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future. Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to … legal coordination , with a focus on accessibility, data privacy, and vendor relationships. You'll manage a diverse portfolio of projects - from accessibility compliance and cookie management to customer journey discovery, legal topics, and strategic partner activities. This position requires a strong understanding of digital customer experience, governance frameworks, and the ability to deliver results across multiple teams and … and drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Handson experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with crossfunctional teams. Excellent stakeholder communication More ❯

Job Title: Customer Journey Manager Location: Leeds Duration: 6 Months (Possibilty of extension) About the Role: An exciting opportunity has arisen to join our Change Delivery Team as a Customer Journey Manager within our Modern Workplace Platform!Modern Workplace is an enabling platform that provides the latest Tools & Technology to our colleagues. We pride ourselves on … understanding the individual needs of our colleagues and use this knowledge to offer first class User Experience and IT support. Our Customer Journey Managers (CJMs) play a crucial role in Understanding, Orchestrating and Optimising Journeys while ensuring the needs of the Customer remain at the forefront of our decision making.CJMs are responsible for continuous improvement of journeys and … for orchestrating cross functional boundaries to ensure journey effectiveness. Our CJMs work collaboratively with Product, Design and Engineering teams to ensure the intended user experience, journey or processes are accurately represented. Responsibilities: As a Lead Customer Journey Manager, you will be responsible for;* Independently understanding Customer Journeys end to end.* Leading the creation of More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding … vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in Business, Marketing, Digital Experience, or related … field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding … vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in Business, Marketing, Digital Experience, or related … field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding … vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in Business, Marketing, Digital Experience, or related … field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯