11 of 11 Contract Knowledge Management Jobs in the UK

grade or similarly secure environments such as defence. Hybrid London based Service Owner - Service Experience Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual … improvement. implementing service automation, self-service platforms, service catalogues or knowledge management services SIAM and multi-supplier environments. NOC, APM, automation, self-service, service catalogue or knowledge-management implementation. GDS Service Standard and government service management experience. ITIL 4 Managing Professional, Strategic Leader or equivalent. ...

demand, open work, age, priority, ownership and blockers. Triage the backlog. Improve daily working practices. Put in place clear queues, ownership, escalation routes, handovers, knowledge management, quality checks and a manageable daily operating rhythm. Coach the team to make sound decisions and finish work. Raise resolution at first … contact. Give analysts the knowledge, access, scripts and authority to resolve more issues during the initial interaction. Particular attention to issues affecting colleagues Remove failure demand. Identify repeat contacts, reopened tickets, poor handoffs, incomplete fixes and recurring incidents. Work with application owners, infrastructure teams and suppliers to solve underlying ...

Rate: Up to £80 per hour Inside IR35 The Role As a Configuration Manager, you will take responsibility for establishing, maintaining and improving configuration management arrangements across complex engineering projects and assets. Working as an embedded member of client delivery teams, you will provide oversight and leadership throughout … baselines have been identified, established and controlled. Establishing and maintaining baseline owner registers and ensuring accountability for the quality of baseline information. Integrating configuration management activities with project, engineering and lifecycle delivery teams. Ensuring configuration baselines are accurately maintained throughout project delivery and handover. Establishing, implementing and maintaining formal ...

dynamic and people-focused Desktop Support Team Lead to lead our L2 Desktop Engineering team while driving improvements across Service Desk processes, digital support, knowledge management and user enablement. This is an excellent opportunity for an experienced Desktop Support Team Lead, Senior Desktop Engineer or End User Computing … ensuring high levels of service delivery and customer satisfaction, while helping shape the future of IT support through improved processes, automation, self-service and knowledge management. What You'll Be Doing Team Leadership & Service Delivery Lead, coach and develop a team of L2 Desktop Engineers Manage workloads, priorities ...

agent experiences that understand colleague intent and facilitate seamless interactions. - Establish effective fallback and escalation processes for when AI agents require human intervention. Knowledge and Workflow Management: - Collaborate with technology teams to connect AI agents to approved knowledge sources and workflows while ensuring compliance with data protection … identity controls. - Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities. Evaluation and Continuous Improvement: - Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction. - Foster adoption of AI agents within the organisation by collaborating with service ...

M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex and secure estate. … Line resolution rates across Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge ...

passion for improving team productivity and operational efficiency through modern collaboration platforms. Key Responsibilities Administer, configure, maintain, and enhance Jira, Jira Service Management, and Confluence environments. Design and implement complex workflows, automation rules, issue types, schemes, permissions, and custom configurations. Develop and maintain dashboards, reports, filters, and metrics … connectors where required. Provide technical guidance and support to users, ensuring effective adoption of Jira and Confluence capabilities. Create and maintain platform documentation, knowledge articles, and operational procedures. Identify opportunities for process improvement and automation to increase efficiency and reduce manual effort. Ensure platform security, compliance, access controls ...

technical and business stakeholders. Support the ongoing optimisation and improvement of Ariba processes and associated ways of working. Develop, maintain and enhance user guidance, knowledge articles and process documentation. Maintain and support the Ariba Support Hub SharePoint site , ensuring information remains accurate, accessible and relevant. Contribute to continuous improvement … complex or large-scale organisation. Experience investigating and resolving operational, process and systems-related issues while maintaining a high level of customer service. Strong knowledge and understanding of Source-to-Pay (S2P) processes and procurement governance principles. Excellent written and verbal communication skills, with the ability to explain technical ...

widespread adoption and use of certified Copilot agents Training, Guidance, & Support: Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams Coordinate practical training, demos, clinics, webinars, and user support materials Work with the AI Enablement & Adoption Lead … escalation routes Use Cases & Value Realisation: Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas Capture evidence of adoption, usage, feedback, time ...

Service Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027 FryerMiles are delighted to be working with a Defence consultancy to recruit a Service Management Consultant for an MOD programme. The successful candidate will support the design, implementation and continual improvement of ITIL-aligned … service management processes across a complex cloud environment. Key Responsibilities: Design, implement and improve ITIL-aligned service management processes. Support Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI) activities. Support the transition of new services into operational support. Produce service reports, trend ...

compliance, and verify factual accuracy. Cross-Functional Coordination: Drive accountability across Sales, Pricing Desks, and Solution Consulting while proactively mitigating technical and commercial risks. Knowledge Management: Capture competitive discriminators and successful narratives post-submission to continually update our central knowledge library. Requirements Experience: 5+ years of experience … management, proposal writing, or sales support. AI Fluency: Demonstrable hands-on experience with AI-powered RFP software, LLM workflows, and strategic prompt engineering. Skills: Exceptional writing abilities to synthesize technical information into clear, outcome-led customer value stories. Tech Stack: Proficiency in Loopio, Google Applications, and Salesforce. Education: Bachelor ...