9 of 9 Contract Knowledge Management Jobs in the UK

Description This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication … and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content. You'll identify areas where effective training, communications, resources, and tools will help … performance, efficiencies, and user experience. You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages More ❯

process that is specific to the customer. Key Skills/requirements Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident …/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or More ❯

Knowledge & Information Manager - M365 Migration & Project Support This will be a 6 month minimum assignment. Day rate is £450 per day, Outside IR35. You must hold a current/valid SC clearance to apply. Key Responsibilities: Provide oversight of information systems, records management, data governance, and knowledge management. Embed best practice around information architecture, IP, and asset … register processes. Advise stakeholders and staff on records and knowledge management matters. Attend key project and governance meetings. Skills & Experience: Relevant RQF Level 3 qualification. Experience with content management systems and database management. Strong technical understanding of taxonomies, glossaries, metadata, and information standards. Excellent stakeholder and risk management capabilities. This role offers a great opportunity to … influence how knowledge is captured and shared across high-impact transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯

Knowledge & Information Manager - M365 Migration & Project Support This will be a 6 month minimum assignment. Day rate is £450 per day, Outside IR35. You must hold a current/valid SC clearance to apply. Key Responsibilities: Provide oversight of information systems, records management, data governance, and knowledge management. Embed best practice around information architecture, IP, and asset … register processes. Advise stakeholders and staff on records and knowledge management matters. Attend key project and governance meetings. Skills & Experience: Relevant RQF Level 3 qualification. Experience with content management systems and database management. Strong technical understanding of taxonomies, glossaries, metadata, and information standards. Excellent stakeholder and risk management capabilities. This role offers a great opportunity to … influence how knowledge is captured and shared across high-impact transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯

experience using ServiceNow. Work closely with both IT and business users to resolve functional issues. Triage and escalate issues across cross-functional teams to ensure timely resolution. Maintain service management standards, including Incident, Problem, Change, and Capacity management. Adhere to defined SLA agreements, shift rotations, and delivery models. Collaborate with SMEs and other stakeholders to ensure a high standard … of service continuity. Maintain effective communications between suppliers, OEMs, and business teams. Assist with reporting and tracking progress on issue resolution and service improvements. Share knowledge within the team and contribute to process improvement initiatives. Key Skills & Experience: Strong background in IT/OT support, ideally within manufacturing environments. Knowledge of Manufacturing Shop Floor systems, including line-side … IT devices such as: Barcode scanners & printers Smart devices Touch screens and monitors MRTs and other endpoint technologies Endpoint hardware/software troubleshooting in a production setting. Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management). Familiarity with SLA-driven environments and structured escalation procedures. Strong communication and stakeholder management skills. Ability More ❯

experience using ServiceNow. Work closely with both IT and business users to resolve functional issues. Triage and escalate issues across cross-functional teams to ensure timely resolution. Maintain service management standards, including Incident, Problem, Change, and Capacity management. Adhere to defined SLA agreements, shift rotations, and delivery models. Collaborate with SMEs and other stakeholders to ensure a high standard … of service continuity. Maintain effective communications between suppliers, OEMs, and business teams. Assist with reporting and tracking progress on issue resolution and service improvements. Share knowledge within the team and contribute to process improvement initiatives. Key Skills & Experience: Strong background in IT/OT support, ideally within manufacturing environments. Knowledge of Manufacturing Shop Floor systems, including line-side … IT devices such as: Barcode scanners & printers Smart devices Touch screens and monitors MRTs and other endpoint technologies Endpoint hardware/software troubleshooting in a production setting. Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management). Familiarity with SLA-driven environments and structured escalation procedures. Strong communication and stakeholder management skills. Ability More ❯

institutions? Our client is seeking a dynamic and detail-oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role … periodic incident and aged ticket analysis to identify trends and improvement opportunities. Ad Hoc Reporting: Manage business reporting requests, empowering the business to self-serve based on reporting needs. Knowledge Management: Review and update end-user and service desk material for clarity and effectiveness. Collaboration: Work with the company-owned AI Assistant support tool to enhance support flows … during the migration effort. Backlog Management: Collaborate with supporting teams to manage and prioritize improvement initiatives. What We're Looking For: Experience: Mid-level experience in an analytical role within the Financial Services sector. Education: Degree-level education or equivalent work experience. ITIL V4 Qualification is preferred. Essential Skills: Strong problem-solving abilities with a logical mindset. Expertise in More ❯

within defined SLAs. Deliver permanent solutions to recurring system and performance issues. Collaborate with technical teams, stakeholders, and suppliers to ensure seamless operations. Maintain and improve support documentation and knowledge-sharing tools. Deliver clear, regular updates to internal stakeholders. Coordinate technical communications across OEMs, suppliers, and end-users. Assist and cover other team members when required. Essential Skills & Experience … Strong hands-on experience supporting MES/MOM technologies in manufacturing environments. Proficient in Aveva/Wonderware Intouch, PLC, SCADA, and HMI systems. Knowledge of machine integration, including OPC and other interfacing protocols. Experience with Commercial-Off-The-Shelf (COTS) manufacturing IT applications. Skilled in integrating factory automation layers with MES platforms. Excellent communication skills with the ability to … interact with technical and non-technical stakeholders. Familiarity with IIoT devices, sensors, and manufacturing control systems. Experience using ServiceNow, with working knowledge of Incident, Problem, Change, and Knowledge Management processes. Understanding of ITIL practices is beneficial. Person Specification: 4-6 years of experience in supporting manufacturing and quality-related shopfloor applications. Strong hands-on background in production More ❯

years (Apply online only) GBP/Day (Inside IR35) Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯