3 of 3 Contract Operations Management Jobs in the UK

JD Below: Implementing, configuring, and administering BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM) , which includes the migration from TSOM to BHOM . Responsibilities include troubleshooting issues, integrating systems, automating tasks with Scripting, generating performance reports, and ensuring compliance with ITIL best practices. Candidates need extensive experience with these BMC tools, strong problem … other and with third-party applications like ServiceNow/Cadalys/REmedy to create incident tickets. Performance Monitoring: Monitor system performance, conduct health checks, and generate performance reports. Proactive Management: Configure alerting mechanisms for proactive incident management and conduct root cause analysis for incidents. More ❯

complete the daily check list and report any issues to the Service Desk Manager Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager/Operations Management Report any potential security risks using the directed authority processes as soon as possible Conduct account management and processing in line with authority access management … Skype Managing incidents within the system environment and across specified system boundaries Receiving and provisioning user accounts using bespoke system tooling Supporting the Continual Service Improvement of existing Incident management processes and procedures Supporting, and deputise for, the Service Operations Service Desk Manager Support the production and distribution of Management Information from Service Management Tooling. Mandatory More ❯

and IT best practices. Key Responsibilities: Deliver solutions across key ServiceNow modules including: ITSM (Incident, Problem, Request, Change) HRSD (Human Resources Service Delivery) Security Incident Response (SIR) and Vulnerability Management Service Portal and Virtual Agent configuration CMDB setup and maintenance Configure and maintain: Workflows and Item Designer Transform Maps, Data Loads, and MID Servers Integration points (SOAP/REST … development life cycle (SDLC) Experience working with the Washington release (preferred) Must be a Certified ServiceNow Administrator Must hold ServiceNow Implementation Certification Desirable: Knowledge or experience with ITOM (IT Operations Management) is a plus Integrations and MID Server setup Virtual Agent, Employee Centre, HRSD, and Security Modules Personal Attributes: Strong analytical and problem-solving skills Effective communicator and More ❯