1 to 25 of 27 Contract Performance Metrics Jobs in the UK

Produce process artefacts to support enterprise architecture, solution design, and system integration. Facilitate AI automation and process-driven design opportunities through structured process modelling. Performance & Continuous Improvement Define and track process performance metrics (KPIs) before/after optimisations. Drive continuous improvement initiatives across target business processes. Measure ...

work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation … during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth ...

project teams on quality management best practices, fostering a culture of continuous improvement and high standards. Develop a Supplier Quality Plan, reviewing supplier performance data to identify trends, risks, and improvement opportunities. Lead lessons learned analysis to ensure outcomes are documented, communicated, and applied, driving a continuous improvement culture. … Measure and analyse the cost of poor quality and associated corrective actions. Prepare and present regular quality reports to stakeholders, highlighting performance metrics, areas for improvement, and progress on quality initiatives. Act as the main point of contact with the customer on quality matters, including quality claims, ensuring ...

Management, ensuring service delivery aligns with SLAs and KPIs. Act as the primary contact for customer queries related to service assets and configurations. Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders. Manage incident, problem, and change processes following ITIL best practices. Collaborate with internal teams ...

Cloud Hosting Product backlog based on value and dependencies. Ensure security, compliance, and risk management for the Cloud Hosting Product. Oversee Cloud Hosting Product performance, including delivery velocity and incident resolution. Provide functional and non-functional test support to the Platform Engineers. Act as the 'Voice of the Customer … setting tasks, providing feedback, creating reports, and other written materials. Desirable Skills: Experience with Agile methodologies and frameworks, such as Scrum. Understanding of Product performance metrics and the ability to improve Product performance. Knowledge of SQL, Python, and other relevant development languages. Knowledge of hybrid or multi-cloud ...

operational services Embed Responsible AI principles including fairness, transparency, and accountability into service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled … Desirable Skills Experience with generative AI or Copilot-style tools Public sector or regulatory experience Knowledge of accessibility and inclusive design Experience with service performance measurement Behaviours User-focused and outcome-driven Collaborative and inclusive Evidence-based and analytical Adaptable in emerging technology environments Committed to Responsible AI principles ...

Date: ASAP (max 2 weeks' notice) Overview We're looking for a highly proactive Senior Data Analyst with strong experience in marketing technology and performance analytics. This role requires someone who can uncover insights, drive initiatives, and influence stakeholders through data-led recommendations. Key Responsibilities Proactively identify opportunities … Influence and challenge stakeholders with data-driven recommendations Perform customer segmentation and deep customer behaviour analysis Analyse product interactions and customer journeys to optimise performance Deliver insight-led recommendations across: Customer add-on history Retention strategies and test-and-learn approaches Identification of the most profitable customer segments Monitor ...

identifying root causes, driving permanent resolutions and reducing recurring issues. Analyse incident trends and implement proactive service improvements. Produce service reports, dashboards and performance metrics, providing data-driven recommendations to improve operational efficiency. Ensure adherence to ITIL best practices and review service designs to confirm operational readiness ...

across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting … customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites ...

consistently across multiple regions and countries differences). Developing actionable dashboards & reporting: Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics. Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies. Translate findings ...

support continuous service improvement initiatives. Identify trends, risks, recurring incidents, and opportunities for operational maturity. Define and monitor incident KPIs, SLAs, and service performance metrics. Collaborate with Service Management, Delivery, Operations, and Programme teams to strengthen operational resilience. Support governance forums and contribute to service management reporting. Required Experience ...

staff engineer role - Python and TypeScript/Node, with solid React/Next.js and NestJS/FastAPI experience - PostgreSQL, including schema design, query performance, ETL/ELT, and analytical workloads at scale - LLM/AI features shipped to production users, covering evals, guardrails, prompt versioning, and cost control - LangChain … LangGraph for orchestration - Data modelling for fund mechanics, including cash flows, NAV, performance metrics, and position-level credit data - AWS in production: IAM, S3, RDS, and containerised workloads - CI/CD, security, observability, and designing for data sensitivity from the outset You'll also need practical exposure ...

staff engineer role - Python and TypeScript/Node, with solid React/Next.js and NestJS/FastAPI experience - PostgreSQL, including schema design, query performance, ETL/ELT, and analytical workloads at scale - LLM/AI features shipped to production users, covering evals, guardrails, prompt versioning, and cost control - LangChain … LangGraph for orchestration - Data modelling for fund mechanics, including cash flows, NAV, performance metrics, and position-level credit data - AWS in production: IAM, S3, RDS, and containerised workloads - CI/CD, security, observability, and designing for data sensitivity from the outset You'll also need practical exposure ...

infrastructure deployments. Build and maintain streaming telemetry pipelines to provide real-time network visibility. Configure, optimise, and manage VictoriaMetrics environments, including ingestion, retention, and performance tuning. Deploy and support Nagios-based monitoring solutions, alerting workflows, and service health checks. Implement AI-driven analytics and anomaly detection capabilities to improve … nodes, OLTs, and Layer 1-3 network devices. Work collaboratively with Core Network teams to ensure monitoring aligns with evolving network architecture. Establish baseline performance metrics and SLA-driven alerting thresholds. Continuously improve monitoring platforms, tooling, and operational processes. Documentation & Knowledge Transfer Produce high-quality technical documentation ...

plans, governance and reporting Support roadmap planning and prioritisation activities Drive communication, engagement and project updates across the user community Produce KPI reporting and performance metrics Requirements: Previous experience in a Project Coordinator or Project Manager role Experience supporting technical or IT-focused projects Strong stakeholder management ...

continuous improvement initiatives across teams Ensure effective communication and collaboration between technical and non-technical stakeholders Manage programme reporting, milestones, KPIs and delivery performance metrics Support supplier, third-party and partner engagement where required Champion operational excellence, transparency and delivery accountability across programmes NB: The successful candidate will ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

frameworks; Australia's Consumer Data Right (CDR) reporting requirements Support expansion into additional regulated markets including Canada and the US Monitor API performance metrics Investigate operational incidents working with engineering teams to identify root causes and drive remediation Manage major incident reporting requirements Maintain reporting methodologies, operational documentation … have comfort with SQL as a requirement. Ability to work effectively with engineering, product, compliance and risk teams. Experience with Open Banking APIs, API performance monitoring, incident reporting or regulatory frameworks is highly desirable. You will be comfortable engaging with engineers one moment and discussing regulatory obligations with compliance ...

issues, and dependencies Support senior stakeholders with reporting, regulatory deliverables, and key initiatives Coordinate cross-functional teams across Technology, Risk, and Resilience functions Embed performance metrics, controls, and continuous improvement practices Requirements: Experience delivering large-scale transformation and BAU transition programmes Strong delivery management, governance, and stakeholder engagement ...

Build scalable reporting, dashboarding, and analytics capabilities to support business-wide insight generation. * Partner with senior stakeholders to define commercial KPIs, reporting frameworks, and performance metrics. * Support the integration of newly acquired businesses and their data environments into a centralised model. * Introduce and embed data governance, standards, and best ...

generation, premium Upper Body structures and moving closure systems. Starting from a clean sheet, you will use your technical expertise to create lightweight, high-performance architectures that set new global benchmarks for structural rigidity, crashworthiness, and aerodynamic integration. Your Impact Concept Architecture: Lead desktop architecture studies and develop robust … advanced CAD platforms (Catia V5/V6 preferred) and robust PLM data management. Attributes Specialist: Proven ability to balance BIW design against critical EV performance metrics like mass-optimization, battery protection, and NVH insulation. Global Mindset: Strong communication skills with the flexibility to support international collaboration across ...

service level agreements (SLAs). Perform essential maintenance tasks, including HVAC PMs, rack power installations, and more. Conduct daily operational readings and log equipment performance metrics. Supervise contractors for servicing and preventive maintenance tasks. Respond to off-hour emergency calls, ensuring rapid resolution of issues. What We're Looking ...

business decision-making. Identify trends relating to product quality, customer complaints, returns, and supplier performance. Support reporting across sustainability, ethical sourcing, and supply chain performance metrics. Improve reporting processes through automation and simplification. Collaborate with business stakeholders to understand reporting requirements. Present findings and recommendations to operational and senior … reporting. Desirable Experience Retail, FMCG, Consumer Goods, Supply Chain, Quality, or Compliance reporting experience. Exposure to sustainability, product quality, customer complaints, returns, or supplier performance reporting. Experience with reporting automation tools such as Power Automate. Important Notice: Shortlisted candidates will be contacted by telephone , so please only apply ...

operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure … highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development. Ticket & Queue Management: Oversee the full incident lifecycle, ensuring high-quality triage, effective workload distribution, and compliance with SLAs. Technical Escalation ...

development and operations teams. Implement and manage CI/CD pipelines using tools such as Copado, Bitbucket Pipelines, or similar. Monitor and optimise system performance, reliability, and scalability. Enforce best practices in version control, code quality, and security. Support cloud deployments across Salesforce, MuleSoft, and Heroku environments. Communication & Collaboration … operations teams. Engage with stakeholders to gather requirements and manage expectations around releases. Provide regular updates on release status, environment health, and performance metrics. Continuous Improvement Stay up to date with industry trends in DevOps, Salesforce, and release management. Identify opportunities to improve delivery processes and system reliability. Promote ...