1 to 25 of 51 Contract Root Cause Analysis Jobs in the UK

communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA … impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe ...

testing, and maintaining disaster recovery and backup solutions for critical systems. Analytical Skills: Strong ability to analyse and resolve issues, with a focus on root cause analysis and long-term solutions. Role/responsibilities: Incident Management: Lead investigations into faults, outages, and incidents, ensuring effective root cause analysis and implementation of corrective actions. Risk Mitigation: Proactively identify and mitigate risks to CNI infrastructure, ensuring that issues are addressed promptly and communicated clearly to stakeholders. Disaster Recovery: Develop, implement, and maintain disaster recovery and backup strategies for critical systems. Patch Management: Plan, implement ...

. Maintain accurate, auditable records of change requests, approvals, risk assessments, and implementation outcomes . Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts. Support internal and external audits by providing evidence of change governance and traceability . Reporting & Continuous Improvement Track … infrastructure, applications, and cloud environments . Excellent stakeholder management, leadership, and facilitation skills (e.g., chairing CAB meetings). Analytical mindset for process improvement, root cause analysis, and reporting . Attention to detail for audit and compliance readiness . Qualifications Bachelor's degree in Information Technology, Computer Science ...

transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues and implement permanent fixes. Log and track problems through … Incident and Problem Management, or IT operations, preferably in the banking or financial services sector. Proven track record in managing major incidents and driving root cause analysis in complex, global environments. Experience working in regulated industries (e.g., banking, financial services) with exposure to SOX, GDPR, PRA/ ...

membership What to expect Non-Conformance & Issue Resolution Lead investigations into non-conformances (internal, supplier and customer-related) and write investigation reports. Perform root cause analysis using industry standards, such as FMEA, 5Whys and Fishbone diagrams to determine scope/impact and develop corrective/preventative actions. … Chinese language skills are highly desirable Strong understanding of operational quality processes, food safety standards and industry best practices. Ability to conduct effective root cause analysis and manage CAPAs. Proven track record in investigations, collaborative approach to problem solving, and cross-functional communication. Ability to work proactively ...

highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality reports … dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function. Key Responsibilities Monitor and report on team and individual performance against complaints KPIs. Produce ...

incidents including malware, ransomware, data breaches, and APT activity Take ownership of escalations from SOC L1 and drive incidents through to resolution Perform detailed analysis using SIEM and EDR tools such as Splunk and Microsoft Defender Conduct forensic analysis to determine root cause, scope, and impact … Microsoft Defender Solid understanding of network, endpoint, and cloud security fundamentals Experience investigating complex threats including ransomware and advanced attacks Ability to perform structured root cause analysis and forensic investigations Strong documentation and stakeholder communication skills Comfortable working onsite within a secure client environment Nice to Have ...

inside IR35) About the Role We are seeking an experienced and proactive Senior Data Analyst to support the continued integration and development of data analysis within audit programmes and strategies. This role sits within a dynamic team responsible for strengthening analytical capabilities, improving audit activities, and ensuring compliance across … organisation. You will work closely with audit, compliance, and counter-fraud teams to drive insights, manage resources, and deliver impactful reporting and root cause analysis. Key Responsibilities Drive the development and integration of data analysis into audit programmes and strategic planning. Coordinate with cross-functional teams across ...

prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring … platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold ...

incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis, and project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely … proactively identifying gaps in speed, quality, or process adherence. Workflow Coordination: Coordinate investigation and incident workflows, ensuring accurate assessment, assignment, and progression across teams. Analysis & Continuous Improvement: Root Cause Analysis (RCA): Conduct deep-dive analyses to uncover root causes, systemic patterns, and recurring trends. Analytical ...

well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. … Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars ...

paced, collaborative environment. Solid understanding of SDLC methodologies (Waterfall and Agile). Strong business partner engagement and coordination skills. Capable of leading automation initiatives, root cause analysis, and development of shared/common solutions. Excellent verbal and written communication skills for both technical and non-technical audiences. ...

grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

Cyber Threat. The successful applicant will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. Responsibilities: To support the SOC Manager in assisting Information Management UK meet the challenges and demands of countering the Cyber Threat. … other UK SOC members, including the UK InfoSec Team and the IM Domains (Customer Support and Infrastructure/Information Systems). It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event ...

performance of Azure Databricks and Palantir Foundry platforms Proactively monitor systems, manage alerts, and respond to incidents and outages Perform health checks, incident management, root cause analysis, and continuous improvement Maintain and manage platform artifacts including secrets, clusters, releases, and configurations DevOps & Infrastructure Automation Design, implement … workloads Enable best practices around software ownership, life cycle management, and deployment Security, Governance & Resilience Manage secrets and access controls securely Support audit data analysis, operating data restores, and immutable backup strategies Manage networking, access controls, Power BI gateways, and cloud resource optimisation Work with services such as Event ...

user manuals Support deployments, environment configuration, and deployment activities. Work cross-functionally with project managers, systems engineers, and end users to refine requirements Drive root-cause analysis, retrospectives, and improvements that enhance Safety, Quality, Delivery, and Cost Strong problem-solving, systems thinking, and debugging skills Clear, concise … database development and schema design Experience using Python Understanding of the Software Development Lifecycle Desirable Qualifications/Requirements Strong knowledge of Object-Oriented Analysis and Design, Software Design Patterns and coding principles Bachelor's degree in computer science or "STEM" Majors (Science, Technology, Engineering and Math) with advanced experience ...

requirements, user stories, and acceptance criteria to identify test scenarios. Execute automated and manual tests where required to ensure high-quality releases. Perform debugging, root cause analysis, and defect reporting through tools like Jira or Azure DevOps. Quality Assurance & Collaboration Work closely with Product Owners, Business Analysts ...

ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation.Review customer feedback and ticket data to identify ...

improvement and reliability. Service Design and Implementation: Collaborate with architects and engineers to design secure services and oversee deployments. Incident Management: Coordinate incident response, root cause analysis, and corrective actions. Infrastructure Management: Ensure patching, evergreening, backups, and compliance for on-prem and cloud systems. Capacity Planning: Work ...

internal and external advice and guidance. Support harmonisation of incident and issue management into a unified front-door process. Provide insights and trend analysis to strengthen governance, reporting, and decision-making. Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise … deliver best-in-class technical and business incident management services. Analytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting. Outstanding Problem Solving : Experienced at applying a range of problem-solving methodologies to ensure ...

accurate, actionable reporting . Assess reporting requests for value and feasibility; challenge unnecessary demand and propose alternative data solutions where appropriate. Deliver advanced data analysis and modelling , identifying trends, risks, and performance insights. Resolve reporting and data issues through root-cause analysis, performance tuning, and process ...

tasks using scripting and configuration management tools. Ensure compliance with the bank's security, regulatory, and operational standards. Provide support for incident resolution and root cause analysis related to OpenShift environments. Required Skills & Experience: Hands-on experience with OpenShift installation, configuration, and administration. Strong knowledge of Kubernetes ...

organisation. Key Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/multi-user incidents (usage issues, access errors, unexpected results) Perform root cause analysis across: Microsoft 365 Admin Center Entra ID (Azure AD), Conditional Access SharePoint/OneDrive permissions Microsoft Teams Group Policy Objects ...

diverse range of IAM systems and platforms. Monitor system health, performance, and logs to proactively identify and address potential issues, and working towards a root cause solution. Collaborate with engineering, security, and application teams to ensure seamless identity governance and compliance. Be involved in processes concerning organisational transformations … control. Experience with directory services (LDAP, Active Directory) and identity protocols (SAML, OAuth, OpenID Connect). Ability to analyse logs, debug issues, and perform root cause analysis. Strong communication and documentation skills, with the ability to work collaboratively across teams. A proactive approach with a focus on continuous ...

cloud security (AWS, Azure, GCP) and container security (Docker, Kubernetes). Develop and enforce security policies, standards, and best practices. Lead incident response and root cause analysis for security-related issues. Mentor and train teams on DevSecOps principles and tools. Contract: 6 Months Rolling Rate ...