1 to 25 of 50 Contract Root Cause Analysis Jobs in the UK

assigned to the Senior Technical Support Engineer by the Technical Support resolver group. These incidents, which are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex system files and/or statistical reports, to determine the root cause and provide adequate steps to resolve the problem. May also … times, advise the Desktop management on the scheduling of updates and ensuring these updates are fully tested, agreed and communicated before implementation. Perform a problem analyst role including: a) Analysis and reporting of incident trend data to identify and eliminate the root cause. b) Initiating actions to fix potential interruptions to service identified during proactive and trending analysis … errors or existing problem records. e) Facilitating and coordinating technical meetings f) In the absence of the Desktop Manager, lead the investigation into high impact incidents. g) Manage the root cause analysis between technical teams. h) Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. i) Production of statistics and More ❯

hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development *Scope and evaluate requests for BA support within the programme *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme *Process design; creation of guardrails documents to support migration and outcome delivery *Conducting various business analyst … the programme requirements and priorities Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, root cause analysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯

hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development *Scope and evaluate requests for BA support within the programme *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme *Process design; creation of guardrails documents to support migration and outcome delivery *Conducting various business analyst … the programme requirements and priorities Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, root cause analysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯

hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development. *Scope and evaluate requests for BA support within the programme. *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change. *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme. *Process design; creation of guardrails documents to support migration and outcome delivery. *Conducting various business analyst … the programme requirements and priorities. Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, root cause analysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯

hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development. *Scope and evaluate requests for BA support within the programme. *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change. *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme. *Process design; creation of guardrails documents to support migration and outcome delivery. *Conducting various business analyst … the programme requirements and priorities. Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, root cause analysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯

onsite in Bristol/Start: ASAP/3 months contract + possible extension Inside IR35 Your key accountabilities within the RAN & E2E Performance domain are: Experties in UE log analysis, Wire shark tracing and E2E analysis. Act as a lead for Capacity related evenets. Indentifying the root cause and define measures to improve underperforming KPIs Analysing Drive … Test logs and Network protocol traces for underperformance & defects in ESN PTT over SRTP. Investigate detected and reported Systematic issues within this element of the ESN Service. Performance root cause analysis using multiple sources of data primarily from: UE Application events/L1/L2/L3 information Drive Test UE logs/Wireshark covering OSI L1 … data. OSS performance data Change logs. Outline and ensure peer teams capture and deliver RAN Design & Performance team requirements in their deliverables. Technical Expertise: Expert knowledge of UE logs analysis Expert understanding of Acuver UE logging tools. In depth knowledge of Mobile networks particularly 4G & Public Safety functionality over LTE with particularly deep understanding design and operation. In depth More ❯

knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical … skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is More ❯

in building Observability level 4 including Manage events and component level metrics, Metrics-logs and Traces, time series topology and AI/mL Models To achieve Alerts, Comprehensive Dashboards, Root cause analysis, Business Impact analysis and predictive and preventative insights Qualifications: 10 + years' experience builds observability level 4. Expertise in Splunk platform, including Essentials, Enterprise More ❯

Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with ITSM processes such as More ❯

production environments for smooth rollouts Document processes and share knowledge with team members Participate in change management activities, including CAB meetings Provide 2nd/3rd line incident resolution and root cause analysis reports Collaborate with deployment teams to drive continuous improvement Offer on-call and out-of-hours support as required (rota basis) Travel within the UK More ❯

ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. More ❯

ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. More ❯

Compliance and Security Controls: Implement and monitor controls to ensure infrastructure build and release processes meet regulatory and internal compliance requirements. Incident and Problem Management: Oversee incident response and root cause analysis related to build and release operations, ensuring timely resolution and preventative measures. Performance Monitoring and Optimization: Monitor build and release performance metrics and implement optimizations More ❯

technical staff across numerous areas. . Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution . Excellent problem solving and Root Cause Analysis skills . Proficiency in understanding, analysing and defining corrective actions any tickets raised by users . Understanding of virtualization and environments ability to understand Intune More ❯

and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge More ❯

part of a microservices architecture. Collaborate with cross-functional teams to refine requirements, define technical solutions, and complete code reviews. Support production systems by diagnosing and resolving issues, conducting root cause analysis, and delivering timely fixes. Contribute to Agile ceremonies and work independently from user stories or specifications. Create and maintain documentation in JIRA and Confluence. Work More ❯

and sustainability. Develop and support continuous service improvement plans to align IT infrastructure with evolving business needs. Facilitate proactive and reactive problem resolution throughout the information system lifecycle, including root cause analysis and implementation of preventive measures. Install, configure, and troubleshoot applications that support IT services. Act as a third-level resource for collaboration applications, collaborating with More ❯

and sustainability. Develop and support continuous service improvement plans to align IT infrastructure with evolving business needs. Facilitate proactive and reactive problem resolution throughout the information system lifecycle, including root cause analysis and implementation of preventive measures. Install, configure, and troubleshoot applications that support IT services. Act as a third-level resource for collaboration applications, collaborating with More ❯

local and remote staff, ensuring swift resolution of complex issues Provide specialised support to VIP users, ensuring high availability and exceptional service quality Participate in incident management processes, including root cause analysis and resolution of infrastructure-related incidents Evaluate and support third-party solutions Lead and contribute to multiple IT projects Work closely with technology teams to More ❯

following areas: Application Performance Monitoring Anomaly detection and alerting Synthetic monitoring and log monitoring Real User Monitoring across web and mobile Dynatrace Query Language DQL and Grail for data analysis API integration with external systems Use of Davis AI for root cause analysis and predictive insights Additional Skills : Ability to manage competing priorities in a fast More ❯

where you'll play a critical role in safeguarding a world-class financial institution. What You'll Do: Responsible for end-to-end incident response operations, including triage, containment, root cause analysis, and post-incident reporting. Perform threat hunting and proactive detection using frameworks like MITRE ATT&CK and threat intelligence. Maintain and enhance SOC playbooks, runbooks More ❯

the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and More ❯

a traceability matrix (if relevant), and will involve the appropriate staff or teams during the QA, testing and delivery of changes, including helping to resolve any issues. Conduct gap analysis and propose improvements to existing systems and processes. Facilitate workshops, meetings, and presentations to communicate findings and recommendations. Assist in user acceptance testing (UAT) and post-implementation reviews. Maintain … documentation and ensure traceability of requirements throughout the project lifecycle. Leading the investigations and detailed analysis of incidents and process exceptions including a strategic approach to root cause analysis More ❯

Cloud (PBCS, FCCS, ARCS), including provisioning and maintenance. Access & Data Management: Skilled in managing secure access and executing data refresh strategies. Incident & Problem Management: Ability to lead troubleshooting and root cause analysis for environment issues. Automation & Scripting: Familiarity with automation tools and scripting (e.g., Python, Shell) for environment tasks. Stakeholder Communication: Strong interpersonal and communication skills for More ❯

across the business. Key Responsibilities: Create new and adjust existing Tableau reports (Desktop, Server, and/or Cloud). Create, amend, and maintain documentation related to reporting processes. Conduct root cause analysis and troubleshoot reporting incidents. Required Experience: Proficient in Tableau Strong SQL skills, with the ability to read and write queries. Excellent communication skills, with the More ❯