1 to 25 of 53 Contract SLA Jobs in the UK

processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive ...

peripheral support. Maintaining accurate asset records. Working closely with third-party suppliers and internal infrastructure teams. Delivering excellent customer service while working within SLA-driven environments. About You You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support. ...

peripheral support. Maintaining accurate asset records. Working closely with third-party suppliers and internal infrastructure teams. Delivering excellent customer service while working within SLA-driven environments. About You You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support. ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and continual service improvement. This is a customer-facing role where you'll lead governance meetings, manage suppliers, drive ITIL ...

Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office ...

data center environment as needed. Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling. Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition. Essential Skills Prior experience working in IT helpdesk, desktop support, or technician role. ...

work effectively both independently and within a team environment. Knowledge of Microsoft Office suite of applications and SLC Core Applications. Experience of working with SLA's and KPI's. Good level of education including Maths and English at standard grade level or above. If you receive suspicious outreach claiming ...

user best practices, identifying and mitigating repeatable cases and creating knowledge-based articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as ServiceNow, InTune and SCCM. Engaging with Capgemini MIM for the management and resolution of major incidents. Modern workplace management experience using ...

deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality ...

oversight of supplier corrective and preventative actions Reporting & Executive Visibility Produce consolidated security incident reporting across suppliers Provide insight into: Incident trends Response performance SLA adherence Recurring root causes Risk exposure Support governance boards, service review meetings, and client security leadership Assurance & Evidence Management Define incident management evidence requirements Ensure ...

room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment Desirable Skills Experience with ...

tracking access and ensuring compliance Your role * Create IAM Service Design, detail TOM, Lead transition KT and Shadowing * IAM Service Leadership and Governance * KPI-SLA tracking and reporting * Continuous improvement * Stakeholder management * Risks and issues management Your skills and experience * Hybrid IAM Environment Service Leadership experience * Deep expertise across ...

working on the allocated task they have been assigned to. Monitor C&C orders via pick lists to ensure they are in line with SLA's Work with the Customer Services Team to ensure all standards are met and maintained through effective communication and any issues are dealt with Ensure ...

Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure supplier activities ...

urgent investigations and issue resolution as required. Support 6S workplace organisation initiatives and continuous improvement activities. Work flexibly across different workshop functions to meet SLA targets and customer requirements. Required Skills & Experience Previous experience supporting or handling IT hardware. Knowledge of hardware diagnostics, testing, and fault identification. Strong administrative ...

with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively in complex and fast-paced environments Excellent communication and stakeholder engagement skills Desirable GitHub ...

performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical ...

service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

Have Banking/Financial Services experience. Service Mesh (Istio) knowledge. GCP/AWS/CKA/Terraform Certifications. Understanding of SLI/SLO/SLA and SRE practices. Screening Priority Cloud Networking & Troubleshooting Kubernetes Networking Incident Management & RCA Observability & Monitoring Python Automation Terraform & DevOps GCP/AWS Platform Engineering ...

delivered to the project engineer. Carry out all necessary project administration. Provide 1st line assure activities on a 24x7x365 basis, adhering to agreed contractual SLA targets, and report all information and updates to Vodafone's service support desk. Complete nominated routine maintenance inspection (RMI) activities as required. Recommend improvements ...

closure Ensure vulnerabilities are: Prioritised consistently using agreed Client approaches Tracked through remediation or formal risk acceptance Validate, track and monitor: Remediation timelines and SLA adherence Handling of high risk vulnerabilities, exceptions and waivers Identify risks relating to: Incomplete asset coverage Obsolescent, legacy or non-patchable systems Evidence & Assurance Define ...

Prioritised consistently using agreed Client approaches o Tracked through remediation or formal risk acceptance Validate, track and monitor: o Remediation timelines and SLA adherence o Handling of high risk vulnerabilities, exceptions and waivers Identify risks relating to: o Incomplete asset coverage o Obsolescent, Legacy or non-patchable systems Evidence & Assurance ...

Responsibilities 1. Databricks Serverless Enablement and Optimisation Assess existing workloads and determine suitability for Serverless, classic, job or interactive compute based on duration, utilisation, SLA, concurrency, performance and cost. Enable and configure Serverless for appropriate jobs, SQL workloads, notebooks, analytical processing and data pipelines. Establish workload-placement guidance, including when ...