1 to 25 of 38 Contract SLA Jobs in the UK

to Standard Operating Procedures (SOPs) Liaise with the various Infrastructure, Networks, Application Support Teams and Business teams as well as 3rd Party suppliers to ensure Incidents are resolved within SLA Event Management of Infrastructure, Network and live operational Services Security Patching of the Desktop and Server estate Software delivery and packaging via SCCM Transitioning of Application support tasks from the More ❯

Server, SQL Server, Oracle, Linux, Cloud Backup Solutions and Cloud Computing Principals. Familiarity with and experience working to the ISO/IEC 27001 standards Experience of working to tight SLA/OLA's and deadlines Experience of change management process Ability to apply existing knowledge to resolve issues on unfamiliar systems Able to gather and analyse information Able to determine More ❯

technical strategy and solution in conjunction with Technical Specialists as the project develops. The post holder will be expected to respond to and resolve incidents and service requests within SLA defined timescales. The post holder will be expected to contribute to the development and implementation of Key Performance Indicators and Critical Success Factors within the Directorate. Committed to personal professional More ❯

the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user More ❯

the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure support and services are fully More ❯

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯

resolve shopfloor IT/OT incidents (ServiceNow preferred) Act as the first point of contact for functional and technical issues Coordinate triage and resolution across multiple technical teams Maintain SLA targets and ensure high-quality service delivery Collaborate with SMEs and cross-functional stakeholders Communicate with vendors, OEMs, and business users Support endpoint devices (barcode printers/scanners, MRTs, smart More ❯

customer-specific challenges and threat landscapes. o Collaborate on statements of work (SOWs) and influence product roadmaps. * Service Delivery Assurance o Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. o Implement governance mechanisms and standardised methodologies. o Act as the primary escalation point for complex engagements. o Conduct regular client reviews to identify enhancement opportunities. * Budget More ❯

Trade Floor Support - Contract Inside IR35 Responsibilities: Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations. Help onboard New Joiners and carryout ad-hoc desk moves as and when required Provide 1st -3rd Line Support with all Software and Hardware related More ❯

and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking More ❯

ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯

categorising it and agreeing to sign off by the customer. Monitoring and tracking - Tracking the progress of the incident and keeping the customer informed of progress. Responding within agreed SLA's to all queries and incidents. Achieve a consistent quality of service i.e. hitting targets set. Provide routine advice to customers on the system, products and services. Accurate recording of More ❯

consistent with the working practices and requirements of those areas. Ensure that third party support is handed over to the operational support teams with clear escalation along with service level agreement pathways and documents. Demonstrate a high ability in using a range of Microsoft Office tools. Act in professional manner with members of the public and patients when visiting clinical More ❯

Ensure compliance with IT security policies and procedures Skills & Experience Required: Proven 2nd line desktop support experience Strong customer service approach with excellent communication skills Ability to work to SLA targets, manage multiple tasks and prioritise effectively Comfortable working with VIP users and providing a high-touch service Experience supporting desktop environments, hardware, and software rollouts Good understanding of IT More ❯

for Chip and Pin, Passbook printers, check book etc preferred. Excellent customer Facing skills and previous use of Customer Call Management systems essential to manage customer calls within to SLA LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment More ❯

cause analysis and resolution. * Own IT Disaster Recovery coordination, readiness, and documentation. * Champion ITIL-based practices (incident, change, configuration) to improve service reliability. * Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. * Ensure platforms comply with security, audit, and operational standards. * Collaborate with cybersecurity teams to embed security best practices. * Optimise Capex/Opex budgets through strategic planning More ❯

cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate with cybersecurity teams to embed security best practices.* Optimise Capex/Opex budgets through strategic planning More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

issue engineer's uniform. * Production of monthly performance report. * Management of Contract performance schedule. * Chasing subcontractors' reports/schedules * To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge: o MS Office o CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA More ❯

systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯

including Cisco CCNP or multiple CCNAs across Network technologies/areas. * Ability to communicate effectively and build relationships to understand client requirements. * Ability to deliver against deadlines and agreed SLA targets. * Ability to take ownership of an issue or task and see it through to completion. * Previous troubleshooting and support experience. * Hands on experience in designing, configuring and troubleshooting Cisco More ❯

over 5000 retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing More ❯

timelines, identifying risks and working within a technical framework to meet customer requirements. Implement technical best practices independently within a team, leveraging in-depth product knowledge. Manage systems within SLA parameters, proposing and implementing changes to meet service level requirements. Take ownership of diagnosing and resolving problems, engaging with third parties to resolve in-depth product issues when necessary. Stay More ❯