Contract Service Desk Manager Jobs in the UK

2 of 2 Contract Service Desk Manager Jobs in the UK

Digital Service Desk Manager FTC

Coventry, United Kingdom
Coventry and Warwickshire Partnership Trust
Job summary A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system . This will be an ideal opportunity to shape our service delivery … and make a real impact on user experience. The role is expected to work across all the stages of the ITIL Service Lifecycle involving Service Design, Service Transition, Service Operation, and Continual Service Improvement. Main duties of the job Main duties will be: o Delivery … of a customer focused Digital Service Desk for all service users o Manage a team of IT Engineers and Service Desk agents including their workload. o Manage incidents and service requests using ITIL processes and ITSM tools. o Ongoing development of staff and processeso More ❯
Employment Type: Fixed-Term
Salary: £46148 - £52809 a year
Posted:

IT Service Desk Manager - Contract (Inside IR35)

Manchester City Centre, Manchester, United Kingdom
The Bridge IT Recruitment
IT Service Desk Lead/ITSM Implementation Manchester – Hybrid, 2 days in the office (M1 Postcode) £350 - £400 (Inside IR35) Contract to 31st March 2026 Morson Group are working with a public sector organisation to recruit a highly capable and hands-on Service Desk Transformation Lead … to deliver two strategic initiatives within their Digital, Information & Technology (DIT) team: 1. Implementing recommendations from a recent review of the Service Desk. 2. Replacing the current ITSM platform with Atlassian Jira ITSM, ensuring a seamless and value-driven transition. Key Responsibilities: • Design and formalise SLAs and define 1st …/2nd/3rd line support boundaries across service requests, incidents, and training needs. • Set up and maintain standardised reporting and dashboards on key service desk metrics and KPIs. • Document and train staff on core Standard Operating Procedures (SOPs), including triage, incident, and problem management, Service More ❯
Employment Type: Contract
Rate: £350 - £400/day
Posted:
Service Desk Manager
10th Percentile
£263
25th Percentile
£388
Median
£450
75th Percentile
£594
90th Percentile
£738