2 of 2 DemandTrendContract Service Desk Manager Jobs in the UK

Professional Services Company, c800 users. Full Time Onsite. The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of … service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead More ❯

Service Desk Manager – 6 Month Contract Location: Gloucester (3 days per week on site) Day Rate: Up to £350 (Inside IR35) We are seeking an experienced Service Desk Manager to lead and develop the IT support function for a 6-month contract engagement in Gloucester. This role requires a hands-on leader who can … drive service excellence, manage a small team, and ensure smooth day-to-day IT operations. Key Responsibilities: Manage and mentor the Service Desk team, ensuring high levels of customer service. Oversee incident, problem, and request management processes. Drive continuous improvement across service delivery. Act as the escalation point for technical and service issues. Produce regular … reporting on performance, SLAs, and trends. Collaborate with wider IT and business teams to ensure alignment with business needs. Skills & Experience: Proven track record managing a Service Desk or IT Support team. Strong knowledge of ITIL processes and service management best practice. Hands-on approach with excellent stakeholder management skills. Ability to balance day-to-day operations More ❯