1 to 25 of 91 Contract Service Management Jobs in the UK

Senior Service Desk Analyst - DV Cleared - Wiltshire - 3 months + - ILIL - Atlassian JIRA Service Desk We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role … serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management ...

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services across their organisation. … This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service strategy, drive ...

Service Desk Analyst + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members … help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ...

Cloud Data Platform within a managed services environment. You'll play a key role in ensuring platform stability, performance, and continuous improvement, working across service management processes and technical delivery. This role suits someone who is comfortable operating at the intersection of infrastructure, cloud platforms, and IT service management , and who enjoys driving reliability and operational excellence. Key Responsibilities Manage and maintain asset and configuration management processes to ensure accurate and up-to-date infrastructure records Support availability and capacity management , ensuring the platform meets agreed service levels Lead and contribute to change ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud … environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents ...

cleared service desk analyst - on site in Wiltshire - £400 inside IR35 Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying … support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Oversee and improve ITIL-based service management processes, such as incident, problem, change ...

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in Sheffield Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager …/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site in Sheffield ...

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in London Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager …/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site in London ...

problem-solving skills. Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. Experience in IT service management and delivery based on ITIL service management standards. Experience working with Juniper Virtual Chassis and Clustering technology Experience with configuring/… Junos Space, Security Director, Apstra. Security Platforms: FortiGate, F5 BIG-IP (Load Balancing/AWAF), Pulse Secure/Ivanti, high-grade encryption. Identity & Access Management: Cisco ISE (full lifecycle), Windows NPS (RADIUS/802.1X). Monitoring & Observability: SolarWinds, Splunk. Core Network Services: IPAM, DHCP, DNS. Effective communication with technical ...

Functional Consultant (Finance/Service Management) Rate: £700 per day (Outside IR35) Contract: 6 months Location: West London (Hybrid working) Sector: Manufacturing A leading manufacturing organisation based in West London is seeking an experienced IFS Functional Consultant to support a major IFS programme across Finance and Service Management modules. This is a hands-on functional role, ideal for someone who enjoys working closely with the business, shaping solutions, and ensuring IFS is configured to genuinely support operational and financial processes. Key Responsibilities Act as the functional lead for IFS Finance and Service Management ...

Inside IR35 Location: Reading (Hybrid working available) Role Overview We are seeking an experienced IT Asset Manager to take ownership of the full lifecycle management of IT assets, including hardware, software, and configuration items. This role is responsible for defining and embedding a robust IT Asset Management (ITAM … strategy, ensuring assets are managed efficiently, compliantly, and in line with organisational standards. The role reports into the Head of Service Management and includes responsibility for leading a small ITAM team. Key Responsibilities Partner with the Head of Service Management to define and deliver a comprehensive ...

Service Delivery Manager Must have an Active DV Clearance An opportunity is available for a Service Delivery Manager to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability … availability, and cost control. The Service Delivery Manager will lead service assurance and continuous improvement within a high security operational setting. About the Role - Service Delivery Manager As a Service Delivery Manager , you will own service performance across infrastructure and support functions, working closely with ...

Interim Service Operations Director - Stevenage two to three times per week £1000 to £1200 per day Start 16th of February 2026 Initial six-month contract Inside IR35 so paid through an umbrella The role is responsible for establishing and maintaining the Service Operations functions for IT that will … underpin all other technology functions across the business. These services will support all Divisional and Corporate service operation requirements whilst also creating common service processes for the business platforms across Home (Smart Meter), R&M (Repair & Maintenance) and Capital (Very large construction led programmes). By setting ...

CANDIDATES WITH CURRENT, ACTIVE SC CLEARANCE OR HIGHER ONLY* The Service Transition Manager is responsible for ensuring that new and changed services are transitioned into live operation in a controlled, compliant, and effective manner. Operating within an ITIL-aligned environment, the role acts as the bridge between Project Delivery … Live Service, ensuring that services handed over from Project Managers meet required operational, security, and service management standards and are fit for purpose for both internal users and external customers. The role ensures that services are supportable, resilient, secure, and aligned to agreed service levels from ...

will be responsible for the administration, configuration, and ongoing support of SaaS-based collaboration and development tools. The role combines technical expertise with service management best practice, ensuring reliable and efficient application performance across the organisation. Key Responsibilities Administer and configure SaaS platforms such as GitHub, Atlassian (Jira … Confluence), Lucid, and Mural Provide application support, including monitoring, troubleshooting, and incident resolution Manage incidents and service requests in alignment with ITIL principles and established service management processes Act as a technical escalation point for complex queries and issues Support and mentor junior team members, encouraging knowledge ...

Develop comprehensive test strategies, detailed test plans, test cases, and test scripts (both manual and automated) covering functional and non-functional requirements. Test Execution & Management Execute various types of testing, including Functional, System Integration, Regression, UAT support, Performance, and Security testing . Focus testing efforts on custom workflows, integrations … ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management ...

Service Manager Full time, fixed term for up to 12 months (maternity cover) Based Horizons (Reading, Berkshire) with up to two days per week working from home Salary circa £45,000 pa plus benefits An opportunity has arisen for an IT Service Manager to join our busy Technology … around 300 employees, 200 Associate Lecturers, and 4,000 students. You will need to take a proactive and hands-on approach, working to optimise service processes and drive continuous improvement in the service desk environment. You will line manage the IT Support team, acting as an escalation point ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams … Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Must have outstatanding Managerial skills. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Service Delivery Manager - Oracle Cloud Location: Hybrid Security Clearance: DV (Mandatory) Nationality: UK National Role Overview Accountable for the end-to-end operational delivery of a secure, business-critical Oracle Fusion platform. Acting as the single point of ownership for service performance, governance, incident management, and continuous … improvement within an Intelligent Client model. Key Responsibilities Service Leadership & Governance Own ITIL-aligned service delivery (Incident, Problem, Change, Request, Knowledge, CSI). Lead service reviews, governance forums, and CABs. Deliver monthly reporting on SLAs, KPIs, risks, issues, and improvement plans. Operational Management Lead response ...

Customer Service/Service Desk Coordinator - 12-month Maternity Contract Location: Elstree Salary: £28-30,000k Contract: Maternity Cover - 12 month with the potential of becoming a permanent role Hours: Monday–Friday: 8.30am–5.30pm; 1 in 4 weekends (independent office working): 8.30am–4.30pm Join a global leader … growing product led business as a Customer Service/Service Desk Coordinator. This role is crucial in maintaining the company's reputation for quality, professionalism, and reliability by providing exceptional customer service and administration support to the team. Day-to-day of the role ...

Title: Service Now Trainer Rate: £386 per day inside ir35 Location: Hybrid/Remote - Some travel to London required IR35 Status: PAYE via Umbrella company only Candidates must be willing and eligible to gain SC security clearance for this role Job Description We are seeking a ServiceNow Trainer … business champions to deliver consistent training Translate complex ServiceNow workflows and processes into clear, simple and intuitive learning experiences Work closely with product owners, service operations, support teams and change/comms to ensure training aligns with live functionality Collaborate within an agile delivery environment, iterating training content ...

Title: Service Delivery Manager/Technical Platform Owner Pay Rate: £554/Day- Inside IR35 Duration: 6 months Location: Telford/Remote We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. … operation of several forms platforms including: • gForms (Scala based solution) • iForms (Adobe Engagement Manager) • Livecycle and pdf (Adobe Engagement Manager) The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities: • formal documentation of the existing live ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide … maturity assessments Strong working knowledge of ITIL v3 and/or ITIL 4 practices Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management) ITIL 4 Managing Professional or Strategist certification Experience working with regulated or professional services clients preferred Excellent stakeholder management and documentation ...

problem-solving skills. • Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. • Experience in IT service management and delivery based on ITIL service management standards. • Experience working with Juniper Virtual Chassis and Clustering technology • Experience with configuring/… Junos Space, Security Director, Apstra. • Security Platforms: FortiGate, F5 BIG-IP (Load Balancing/AWAF), Pulse Secure/Ivanti, high-grade encryption. • Identity & Access Management: Cisco ISE (full lifecycle), Windows NPS (RADIUS/802.1X). • Monitoring & Observability: SolarWinds, Splunk. • Core Network Services: IPAM, DHCP, DNS. • Effective communication with technical ...