1 to 25 of 70 Contract Service Management Jobs in the UK

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services … disruption. The purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service ...

Interim Head of Infrastructure & Service Management FTSE 250 Organisation/IT Transformation London Hybrid LTD Company engagement at £800 - £1000 p/d January 2026 start, for 6 months initially We are seeking an experienced Interim Head of Infrastructure & Service Management to play a pivotal role … secure Board approval and investment to execute it. As a core member of the IT Transformation leadership team, you will lead the Infrastructure & Service Management workstream, defining and delivering the robust, scalable and secure infrastructure and service foundations required to enable future growth and "silent running" operations. ...

Project Management Service Delivery ITIL v4//Prince 2 Project Manager - Service Delivery: £750 per day (Outside IR35) We are looking for an interim Senior Service Delivery Project Manager to be responsible for leading the setup, transition, and successful embedding of new and changed services … CDIO and Services Director, the role ensures that services are designed, delivered, and transitioned in line with organisational standards, customer expectations, and service readiness criteria. A key focus of the role is defining and establishing the support model in partnership with an outsourced service provider, ensuring clarity ...

Google Cloud Partner Service Manager – SC Cleared - Corsham (Hybrid) - Up to £590 per day Inside IR35 FryerMiles are delighted to be working with an award winning Consultancy to assist with their recruitment of a SC cleared Google Cloud Partner Service Manager to provide an internal service wrap … ensuring seamless alignment with the service wrap delivered by Google. The role will follow Operational Service Management (OSM) practices and will act as the central point for coordinating, governing, and assuring service delivery across Google Cloud engagements. Key Responsibilities Deliver and maintain the internal service ...

Digital Service Manager - Contract Opportunity Location: North Nottingham Contract Type: 4-month contract Day Rate: DOE Start Date: ASAP IR35 Status: Inside IR35 About the Role We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities … will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation. Key Responsibilities Oversee service management processes to support digital services. Collaborate with internal teams and external partners to maintain service quality and performance. Deputise for the Lead ...

Role/Job Title: Service Introduction Manager Work Location: Nottingham (3days) The Role In the Health and Beauty Retailer space, the role purpose is to use our Service and Business Operation expertise to collaborate across Delivery and Service, including internal IT teams, partner IT teams … risk and ensure the quality transition of all new and changing application-led solutions. Your Responsibilities: Understand and document a project's impact on service, including designing any new or changing service models, including run costs for any new or amended project elements. To represent the customer when ...

Role Title: Lead Service Designer Location: Remote Duration: 6 months Rate: £550 - £600 Outside IR35 Key Responsibilities Practice Leadership & Collaboration Lead cross-cutting collaboration across teams to improve ways of working and maximise value delivery. Act as a trusted advisor on service design approaches, ensuring alignment with organisational … priorities and user needs. Build strong partnerships with stakeholders, understanding and optimising value streams. Service Design Excellence Define and implement a framework for effective service design, including methods, standards, and measurable outcomes. Design services that are usable, accessible, and efficient, balancing organisational capabilities with user needs. Champion consistency ...

Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 £ TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could … great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with ...

client is seeking an experienced Delivery Manager to oversee the successful delivery of the Service Workstream within the Blended Experience Programme in the technology sector. This contract role focuses on ensuring all technology can be efficiently and effectively supported in Business As Usual (BAU). The Delivery Manager … required to create and manage service build activities, ensuring prioritisation, timely delivery, and preparedness for testing phases. Coordination and facilitation of the service testing phase will also be a key element of this role, involving collaboration with multiple support teams as defined in the Service Designs. ...

Service Architect Location: Hybrid, 40% onsite - 60% home BARROW IN FURNESS Duration: 26/06/2026 Rate £625 MUST HOLD ACTIVE SC MUST BE PAYE THROUGH UMBRELLA Role Description: The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet … standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies. Key Responsibilities Service Design: Develop service architectures that cover infrastructure, applications, and operational processes. Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role … technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support ...

Join our dynamic team as an IT Change Manager (Associate) in the bustling banking industry! This is your chance to influence and enhance change management processes across critical systems while ensuring compliance and governance. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing … processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations. Skills: Experienced in IT Service Management or Change Management ...

distribution platforms. The successful candidate will ensure seamless communication services for our organization and provide expert-level support to end-users. Key Responsibilities Incident & Service Management: Handle daily telephony (fixed line) incidents, service requests, and general queries. Stakeholder Engagement: Attend key meetings and represent the department throughout … project lifecycles. Collaboration: Work closely with internal teams and external vendors to maintain high service standards. Service Provisioning: Manage provisioning, support, and cessation of telephony services. Mailbox & Queue Management: Oversee the Telephony shared mailbox and resolver group using Service Management tools. Continuous Improvement: Identify ...

successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users. Key Responsibilities Incident & Service Management: Handle daily telephony queue, resolving incidents, service requests, and general queries. Stakeholder Engagement: Attend key meetings and represent the department throughout project … lifecycles. Collaboration: Work closely with clients and third-party vendors to maintain high service standards. Service Improvement: Identify and implement opportunities for process and risk mitigation improvements. Provisioning & Support: Manage the setup, maintenance, and cessation of telephony services. Mailbox & Resolver Group Management: Oversee shared mailbox and resolver ...

successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users. Key Responsibilities Incident & Service Management: Handle daily telephony queue, resolving incidents, service requests, and general queries. Stakeholder Engagement: Attend key meetings and represent the department throughout project … lifecycles. Collaboration: Work closely with clients and third-party vendors to maintain high service standards. Service Improvement: Identify and implement opportunities for process and risk mitigation improvements. Provisioning & Support: Manage the setup, maintenance, and cessation of telephony services. Mailbox & Resolver Group Management: Oversee shared mailbox and resolver ...

contract for up to 12 months The Digital Services Team in the Trust leads on digital strategy, development, co-ordination, planning, projects, and programme management for all Digital and supporting functions. This role forms part of the IT Operations Team within the wider Digital Service as part … Clinical Systems Service Desk managing day-to-day operations providing a high-quality IT Service, which is the first point of contact for all staff within GHC. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal ...

Lead Service Designer: 31st March 26 £750 Per Day (inside IR35) Location: Based at any client hub around the UK however must be willing to travel to York for big team meet ups We're looking for a Lead Service Designer to join a high-impact HR transformation … digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles and ServiceNow to create a streamlined, intuitive service portal.You'll work closely with senior stakeholders, business analysts, and cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support ...

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready to take … pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence, you will oversee major incidents ...

discuss with their line manager the suitability of a possible secondment Are you a dynamic individual who is looking to progress into a Project Management career? An exciting opportunity has arisen for a 12-month fixed term role within the Digital Transformation Team at Gloucestershire Health and Care … Applicants will require experience of providing Administration support, having worked in or have experience of a Digital environment, with a clear understanding of IT Service Management and excellent project support skills. An understanding of the local health and social care community will be beneficial. There will also ...

required. Troubleshoot Windows OS, hardware, and enterprise applications efficiently. Coordinate escalations and hardware replacements with third-party vendors. Document issues and resolutions in IT service management systems (ServiceNow, Remedy, etc.). Assist with general troubleshooting of user issues and hardware refresh projects. Support migration efforts, including Windows … . Ability to follow instructions and resolve technical issues efficiently. Experience coordinating with third-party vendors for hardware replacements. Excellent documentation skills for IT service management systems. Strong interpersonal skills and a customer-focused approach. If you are a results-driven Technical Support Analyst with a passion ...

with business processes and enables efficient, scalable ways of working. Key Responsibilities Act as the primary Jira expert across the organisation (Jira Software, Jira Service Management, and Confluence) Design, configure, and maintain Jira workflows, issue types, screens, permissions, and automations Translate business and delivery requirements into effective Jira … dashboards, and metrics Ability to engage with both technical and non-technical stakeholders Excellent problem-solving and communication skills Desirable Skills Experience with Jira Service Management and Confluence Atlassian certifications (ACP-xxx) Experience with Jira Cloud migrations or enterprise-scale Jira Scripting experience (eg ScriptRunner, Automation rules) Knowledge ...

Keep business-critical IT services running—wherever the site, whatever the challenge. Our Client has a requirement for a Second Line Field Service Engineer, who will be required to work on a full time contract basis in a highly mobile, multi-site role. Role Purpose: Provide consistent … ground L2 IT support across multiple sites to ensure service continuity. Act as a key link between IT and the business, supporting Service Desk and stakeholder engagement. Proactively reduce site-based issues through guidance, communications and end-user training. Job Role Responsibilities: Deliver hands-on L2 end-user ...

most ambitious change projects in the Trust's history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their … transformation process, with the new system fully embedded into the organisation's culture and operational practice. The postholder will provide leadership for the change management workstream, collaborating closely with programme leads, clinical stakeholders, operational managers, and external partners. Their focus will be to ensure that the EPR system ...

meets the broader needs of the pharmacy department and covers aspects of clinical governance, accountability and patient safety relating to medication administration and medicines management both in pharmacy and across the Trust. Where required the post holder will support the integration, development and maintenance of the Trusts existing pharmacy … Pharmacy operational staff within the Trust. Consultant medical staff and their teams. Clinical nurse specialists and specialist staff in other clinical disciplines. Clinical service management leads. External Relationships: The Single Instance Governance group Oracle health Other regional providers and partners including suppliers, other healthcare divisions and local University ...