1 to 25 of 77 Contract Service Management Jobs in the UK

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations … considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme … of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change More ❯

Transition Manager//Senior Service Manager//Service Transition Manager//IT Service Manager//Birmingham (Hybride 1 day a week onsite)//12 months//£570/day (£71.25/hour) Umbrella REED Technology are working with a client who are seeking an experienced Transition Manager to oversee a major … supplier transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice … frameworks to strengthen operational capabilities. Key Responsibilities Lead Transition Delivery: Plan and manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring More ❯

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office. This role will be a hybrid position – 2 days per week onsite and 3 days remote. The role will be supporting the Companies Poland … site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background. Hourly Rate: £60ph (Umbrella). Contract Duration: 12 Months initially and then ongoing and long-term thereafter. IM International Service Lead Job … Description: Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment. Responsibilities: To support the IM Overseas Service Manager to manage all planned and emerging service management activities within an International Footprint. To support the Poland IM Team to achieve effective More ❯

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to More ❯

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to More ❯

We are looking for an experienced and highly capable Transition Manager to lead the seamless transition of service management operations from incumbent suppliers to a newly appointed strategic provider. This role is central to enabling the organisation's transformation journey, ensuring minimal disruption to critical operations while establishing the foundation for service excellence through enhanced maturity Rate … 650.00 per day inside ir35 Location - Midlands - once a week onsite Duration - 12 months The role Manage the end-to-end transition of service management operations from incumbent suppliers to a new service provider, ensuring minimal disruption to business operations and critical infrastructure Key Responsibilities Lead the full life cycle of both Service Transition and Service Management Maturity programmes. Develop and maintain a Transition Management Plan covering governance, schedules, risk, and resource allocation. Ensure delivery aligns with organisational governance, security, and compliance frameworks. Establish and manage project milestones, dependencies, and delivery timeline Oversee the transition of responsibilities, systems and processes from incumbent to new suppliers Create and manage a cutover and continuity plan More ❯

Job summary The Transition Lead shapes the Service Design & facilitates the Transition of services into Operations in a controlled manner acting as the interface between projects and Service Support to ensure new or changed services operate effectively and are fully supportable post go-live. The Transition Lead acts as the single point of contact for new or changed … services and co-ordinates the Service Management activity to ensure a smooth and successful transition into Operations. Main duties of the job Work with Technical architects & Project Manager's to shape and influence the final support model for the service. This will include planning & documenting the operational requirements for the service for example, technical support, release, reporting … Transition phase all support teams have a clear understanding of the support requirements and the future support requirements needed to manage the service. It is essential that the Senior Service Design & Transition analyst is able to articulate the plans for the road map for the service to allow teams input into planning for the future. Prepare ongoing release More ❯

Job Title: DV Cleared Service Desk Analyst. Location: Corsham Duration: 6 months with possible extension Rate: Up to 450 per day via an approved umbrella company Brief overview on the role/project: The Service Desk Analyst services shall be responsible for the following Manage and maintain Service Desk jobs assigned by Service Desk Manager Respond … to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager To perform and complete the daily check list and report any issues to the Service Desk Manager Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager/Operations Management Report any potential security risks using the directed authority processes as soon as possible Conduct account management and processing in line with authority access management procedures particularly focused on application or permissions for Base Skype Managing More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working … users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working … users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

support a leading UK government client for an experienced Application Support Lead at SFIA Level 5. This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here … application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector. Strong knowledge of ITIL or other service management frameworks, with a focus on best practice. Ability to define and implement support strategies, processes and performance metrics. Skilled in stakeholder management, with excellent communication skills … and the ability to provide visibility to users regarding issue progress and resolution. Experience setting up monitoring and reporting mechanisms to drive continual service improvement. Role and Responsibilities: Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product. Responsible for performance improvement, process design and CI/CD monitoring Review and enhance application More ❯

Service Desk Analyst - Must have an Active DV Clearance Overview - Service Desk Analyst We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst … you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Service Desk Analyst Manage and maintain service desk jobs, ensuring timely responses and escalations. Perform daily checklists, reporting any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents … within the system environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Service Desk Analyst ITIL v3 Foundation certification (minimum). Strong IT service desk background with experience in ITSM tooling such as Remedy. More ❯

strategic direction of their programme to enable benefits and transformation. The post holder will need extensive knowledge and expertise over a range of subject areas including NHS Wales, programme management, business change, benefits management and methodology, data and information standards, analysis, business case formulation and experience of major system implementations. Be responsible for implementing the Planning Policy and … detailed plans for the programme including agreeing dependencies. Plan and monitor the project progress, in line with OGC best Practice Standards, including Programme Governance. Finance and Budget Lead Project Management Teams so that the portfolio of projects has an acceptable balance of risk, investment, benefit, and pace and supports stakeholders priorities for the delivery of healthcare. Develop and manage … Competitive dialogue and ensuring appropriate scoring & evaluation has taken place. All of this will be embraced through a clear understanding and knowledge of the marketplace. Support the selection and management of third-party suppliers from a solution delivery perspective i.e., ensure requirements are met. Manage a large-scale budget for the designated Programme function. To maintain detailed project finance More ❯

IT Support Team Lead is required to join a well-established organisation for an initial period of 12-months. You will be leading a multi-site IT team, ensuring service targets are being met and all processes are followed by the team. As a proven leader, you will provide clarity, feedback, coaching, and development while continuously seeking to enhance … performance of the IT Team. As the Service Desk Lead, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident management, problem … management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle benefits and discounts More ❯

chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service … and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP contractual compliance Capture operational requirements and trace them through to … design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams Developing pre-sales (proposal) material for client presentation Mentoring and leading team members More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services for … projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and ensure smooth … transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. Ability to create clear More ❯

s a warmth and friendliness to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and … Qualifications: ITIL Foundation Certified - Solid grounding in IT service management principles and practices. Service Transition Knowledge - General understanding of transitioning services into live environments effectively. Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines. Attention to Detail - Meticulous approach to tasks, ensuring accuracy and quality in deliverables. Stakeholder Communication - Excellent communication skills More ❯

IT Service Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

Role Title: Operational Resilience Lead - Capacity Management Framework Location: Sheffield S1 4NB (Hybrid 60% office/40% home - 3 days in the office is mandatory) Duration: Until EOY Initially Rate: £505p/d via Umbrella Role Overview: The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across … role requires strong leadership, the ability to engage senior stakeholders, and oversight to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: Lead the adoption of Capacity Management practices within IBS and COs. Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. Provide oversight of framework implementation. Monitor adoption progress, identify risks and … gaps, and drive remediation or escalation as required. Manage stakeholder engagement with senior business and technology leaders. Skills & Experience: Strong stakeholder management and influencing skills at senior levels. Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). Understanding of capacity management, risk management, and service governance practices. Ability to lead cross-functional initiatives and More ❯

You will be required to use an FCSA Accredited Umbrella Company for this role. Key Requirements: - The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). - The role requires strong leadership, the ability to engage senior stakeholders, and oversight … to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: - Lead the adoption of Capacity Management practices within IBS and COs. - Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. - Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required. - Manage stakeholder engagement with … senior business and technology leaders. Key Experience: - Strong stakeholder management and influencing skills at senior levels. - Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). - Understanding of capacity management, risk management, and service governance practices. - Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment. - The Supplier will provide leadership More ❯

onsite) Duration: 01/06/2026 Pay Rate: £492 per day inside IR35 Role Overview: The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). The role requires strong leadership, the ability to engage senior stakeholders, and oversight … to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: Lead the adoption of Capacity Management practices within IBS and COs. Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required. Manage stakeholder engagement with … senior business and technology leaders. Skills & Experience: Strong stakeholder management and influencing skills at senior levels. Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). Understanding of capacity management, risk management, and service governance practices. Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment. Tooling Leadership & Integration: The Supplier More ❯

IT Service Desk Manager (Contract) Inside IR35 - 3-6 Months contract SC Security Clearance required £290-£310/Day Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯