1 to 25 of 98 Contract Service Management Jobs in the UK

Service Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027 FryerMiles are delighted to be working with a Defence consultancy to recruit a Service Management Consultant for an MOD programme. The successful candidate will support the design, implementation and continual improvement … ITIL-aligned service management processes across a complex cloud environment. Key Responsibilities: Design, implement and improve ITIL-aligned service management processes. Support Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI) activities. Support the transition of new services into operational ...

supporting a Central Government client seeking three experienced Service Owners for a major secure, cloud-first transformation programme. Ideal candidate will hold or have held Security Clearance and worked in Tier 2, SECRET-grade or similarly secure environments such as defence. Hybrid London based Service Owner - Service Experience Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual improvement. implementing service automation, self-service ...

Role: Cloud Service Manager Sector: Defence Rate: £400 to £500 Inside IR35 Location: Corsham (1-2 days p/w) Duration: End of March 2027 (initially) Nationality: Sole British iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham. The role will … focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive ...

Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm Shift … Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with a particular focus ...

looking for an experienced Service Analyst with strong TSA experience to support a technology transformation programme. The role will focus on analysing, documenting and coordinating IT services throughout the transition process, with particular emphasis on Transition Service Agreements, service requirements and operational readiness. 6 month Initial Contract … Hybrid Working (1-2 days per week), London Or Manchester Outside IR35 Immediate Start What you'll be doing Support the management and analysis of Transition Service Agreements (TSAs). Gather and analyse information relating to existing and transitioning IT services. Work with technical teams, service owners ...

looking for an experienced Service Design & Transition Manager with strong TSA experience to support a technology transformation programme. The role will focus on ensuring services are properly designed, operationally ready and successfully transitioned into BAU, with particular focus on Transition Service Agreements, service readiness and operational handover. … What you'll be doing: Lead and coordinate Service Design and Transition activities across the programme. Manage and coordinate TSA-related activities, ensuring services remain clearly defined and supported throughout transition. Work closely with project, technical, service management and operational teams. Ensure service requirements, responsibilities ...

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

integration, and enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with … strong background in security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established ...

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...

sick leave cover Key responsibilities include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business … priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management ...

Cleared Business Analyst - IT Procurement & Service Management Remote Contract: 3-6 months initially Rate: £400 per day Start: ASAP Clearance: SC Clearance must be active We are looking for a Business Analyst to support a range of IT procurement, service management and service transition initiatives … public sector environment. You'll be responsible for gathering and documenting requirements, producing procurement artefacts, supporting mobilisation activities, analysing business needs and contributing to service transition into operational teams. Key Skills & Experience: Business analysis and requirements gathering IT procurement and ITT support documentation Stakeholder engagement and process mapping Service ...

Atlassian/JSM Consultant (SC Cleared) *Remote* Role: Atlassian/JSM Consultant (SC Cleared) Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £500 - £600 per day (Inside IR35) Duration: 6-12 Months (likely extension) Location: Fully Remote Security … Consultant (SC Cleared) We are seeking an experienced Atlassian/JSM Consultant to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service solutions, improving operational processes, and enabling teams through smart ...

Service Analyst Location: Dunstable - Hybrid, 3 days office/2 days home Duration: 2 months initial contract Pay Rate: £250 Per Day Inside IR35 The Role I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their … biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams ...

services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation … operating systems across physical and virtual infrastructure. Support and manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working … across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience ...

client, a specialist organisation within the defence and security sector, is seeking a DV-cleared Service Delivery Manager for a contract opportunity. The role will oversee end-to-end service delivery, manage customer relationships and ensure that operational, commercial and technical requirements are met to a high standard. … Responsibilities: Act as the main point of contact for service-related matters, building strong relationships with customers and resolving issues promptly. Take ownership of customer requests, incidents and get-well plans through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents and service requests ...

Technical Service Delivery Manager Location: Luton Rate: Up to 90 per hour (Inside IR35) Contract: 6-month Contract The Role: As the Technical Service Delivery Manager, you'll be required to support the delivery of technical services within a Defence environment by acting as the interface between engineering … teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence. Please note: Due to the nature of the work, you will need to already hold a high level of UK security clearance Key Responsibilities Manage technical incidents through to resolution, ensuring timely progression of tickets and clear ...

clearance Sole UK National We are looking for an experienced Cyber Security Consultant to join a major Defence programme, supporting the onboarding of new service providers into a complex SIAM/multi-supplier environment . This is a security governance, supplier integration and operational readiness role , rather than … hands-on technical security position. Key Responsibilities: Develop supplier onboarding packs covering security processes, policies, governance and reporting. Align incoming suppliers with established Incident Management, Vulnerability Management and Security Assurance processes. Define supplier roles, responsibilities and interaction models across the SIAM/OI environment. Identify and manage gaps ...

digital and communications programmes, this role offers the opportunity to contribute to projects that underpin national security and operational effectiveness. Working alongside technical specialists, service teams, and Defence stakeholders, you will be responsible for ensuring that systems, applications, and infrastructure changes are rigorously tested and validated before deployment into … operational requirements. Identify, record, and manage defects through to successful resolution. Support release and deployment activities within secure Defence networks. Work collaboratively with engineers, service managers, project teams, and Defence stakeholders. Produce clear testing documentation, evidence packs, and reports to support governance and assurance activities. Manage incidents, defects ...

this specialist opportunity. This role is at the consultant level and is to provide a statement of work for a client. Your new role Service Management Consultant Key Skills & Experience Strong experience in IT service management, ITIL practices, operational process design, managed services or service transformation. Good understanding of incident, change, problem, continuity and service ownership processes in complex technology environments. Ability to convert operational resilience concepts into practical workflows and BAU behaviours. Experience working with ServiceNow or comparable ITSM platforms is desirable. Strong workshop facilitation and process mapping skills. Ability to balance ...

instantly recognisable consultancy who require a CMDB Application Developer & Reporting Specialist with Active SC clearance to design, develop, and maintain a centralized Configuration Management Database (CMDB) solution supporting critical IT Service Management (ITSM) processes for an end client within the Defence space. The successful candidate will … responsible for application development, CMDB governance, automated data collection, dashboard creation, KPI reporting, and analytics. This role will play a key part in improving service quality, operational efficiency, compliance, and configuration governance across a complex enterprise environment. Key Responsibilities & Requirements: Design, develop and maintain a centralized CMDB application supporting ...

core infrastructure across on-premises and cloud environments, ensuring high availability, performance and resilience. Monitor infrastructure, troubleshoot issues proactively and implement improvements to minimise service disruption. Lead infrastructure changes, application deployments and platform upgrades while following change management and service management processes. Produce and maintain technical … documentation, including system procedures, knowledge articles and root cause analysis. Support capacity planning, service monitoring and lifecycle management of core platforms. Work closely with Information Security to maintain compliance across the server estate. Contribute to infrastructure roadmaps, technology improvements and automation initiatives using PowerShell. Provide technical leadership ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

CANNOT BE CONSIDERED. We are looking for an experienced IT Capacity Manager to support a major public-sector technology environment. You will ensure sufficient service, infrastructure and application capacity is available to meet current and forecast demand, reducing the risk of performance degradation and service outages. The role … performance trends, identifying constraints before they affect live services and coordinating capacity planning across multiple technical teams. Key responsibilities: Monitor infrastructure, application and service-capacity trends Identify capacity constraints, performance issues and operational risks Produce capacity forecasts and demand-growth plans Develop performance and utilisation reports and dashboards Complete ...

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams ...