4 of 4 Contract Ticket Management Jobs in the UK

delivery and tracking of hardware kits to end users. The successful candidate will play a key role in automating order and change processes, managing ticket call flow, and ensuring seamless integration with third-party providers. Key Responsibilities: ServiceNow Form Development: Create and customize forms to integrate with hardware providers. … Automation: Implement automated workflows for ordering and changing items. Ticket Management: Oversee and optimize the call flow of tickets. Dashboard and Workflow Utilization: Utilize existing dashboards and workflows to manage and track orders through ServiceNow. Customer Interface: Enhance the customer interface to improve the tracking and management of orders. Collaboration: Work with a project team, including third-party suppliers and analysts, to ensure successful project delivery. Risk Management: Address potential risks by increasing development capacity and reducing dependency on single points of failure. There is an existing in-house developer who is a key resource More ❯

of responsibilities - detailed JD provided * Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/… out of locations) as per contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: * Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. * Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. * Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. * Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯