membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (videoconferencing), fixed and mobile telephony, videoconferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT … IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with VideoConferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent More ❯
membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (videoconferencing), fixed and mobile telephony, videoconferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT … IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with VideoConferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent More ❯
membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (videoconferencing), fixed and mobile telephony, videoconferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT … IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with VideoConferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent More ❯
Experience of IT 2nd line support of Microsoft Office suite of products Experience of creating and maintaining laptop build images using SCCM Hardware technical support of Workstations, Laptops, printers, videoconferencing and mobile phones Strong customer service focus Desirable Knowledge of antivirus products and configurations, Trellix (formerly McAfee) suites Previous experience working with videoconferencing hardware More ❯
Experience of IT 2nd line support of Microsoft Office suite of products Experience of creating and maintaining laptop build images using SCCM Hardware technical support of Workstations, Laptops, printers, videoconferencing and mobile phones Strong customer service focus Desirable Knowledge of antivirus products and configurations, Trellix (formerly McAfee) suites Previous experience working with videoconferencing hardware More ❯
Provide first-line technical support (software, hardware, applications) via ServiceNow and phone Manage and resolve tickets or escalate as necessary Troubleshoot common enterprise systems, including EUC, M365, networking, and videoconferencing tools Administer user accounts (Active Directory) and permissions Keep users informed throughout the support process Identify and report recurring issues to management Contribute to and maintain internal … technical role Strong knowledge of Windows 10/11, M365, Microsoft Azure, and hybrid environments Experience with ServiceNow or similar ITSM platforms Familiarity with Active Directory, SCCM, InTune, and videoconferencing tools (e.g., Teams, Zoom) Understanding of basic networking (IP, DNS, WiFi troubleshooting) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills in English Ability More ❯
support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user … to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and videoconferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver More ❯
support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user … to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and videoconferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Lorien
MS Teams, Zoom etc. Windows 10 & Office 365 including MS Teams MacOS Outlook/Office 365 support Lenovo & HP Hardware support Apple Products (MacBook, iPads, iPhones) Cisco, Teams & Zoom VideoConferencing/Webinar/Audio Visual support Home working support ITIL understanding and experience of practice This is a Contract role working for a top company in their More ❯
been process changes. You will need to comfortable assisting with floor walking and UAT Testing. You'll have excellent skills in Microsoft Office and using delivery tools such as videoconferencingMore ❯
attending client sites to diagnose, repair, and maintain high-end AV systems in corporate environments. Key Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, videoconferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote More ❯
attending client sites to diagnose, repair, and maintain high-end AV systems in corporate environments. Key Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, videoconferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote More ❯
