1 of 1 Contract 2nd Line Service Desk Analyst Jobs in the UK excluding London

Our client is a large local government organisation and looking for an experienced 2nd Line Support professional to join their team. This is initially a 3 month contract which may be extended for the right applicant You will To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for service received … from ICS service users via email, web form or telephone To perform effective incident resolution relating to the authority's software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis Configure and implement new computer systems as part … requirement. This will also include the implementation of systems in offsite or remote environments eg broadband installations across the borough To assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from More ❯