develop AI-driven solutions that optimise IT operations and align with strategic business objectives.* Provide expert-level support for on-premise platforms including Exchange 2016, VMware, Active Directory, Mimecast, Blackberry Work, and Enterprise Vault by managing performance, resolving issues efficiently, and implementing improvements where necessary.* Collaborate closely with cross-functional teams across departments to ensure the smooth implementation of … solutions that enhance IT operations or business processes.* Thorough familiarity with managing on-premise infrastructure components such as VMware virtualisation platforms, Active Directory domain services, Mimecast email security gateways, Blackberry Work mobility tools, and Enterprise Vault archiving systems.* Exceptional diagnostic acumen enabling prompt identification and resolution of complex technical issues under time-sensitive conditions whilst maintaining detailed documentation practices. More ❯
troubleshooting for end-user devices, including hardware and software issues. Manage and support Windows 10/11 environments and related software and applications. Support and troubleshoot mobile devices, particularly BlackBerry and iPhones. Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components. Perform data backup and recovery tasks. Work within virtual, MDM (Mobile Device Management), and VPN environments. … Good working knowledge of Windows 10/11 and related software and applications Good experience in End User device hardware and software troubleshooting Knowledge of mobile devices, in particular Blackberry and iPhones Experience with building, configuring, replacing and troubleshooting EUC hardware components Good Experience in Data Backup Techniques Familiarity with virtual, MDM and VPN environments Familiarity with Microsoft SCCM More ❯
successful candidate will be responsible for supporting managing directors and trading & investment banking floors globally. Key Responsibilities: Supporting approximately 23,000+ users with over 27,000 desktops, plus laptops, Blackberry, and BYOD devices. Be able to demonstrate control over a highly challenging and dynamic environment. Function as part of a complete service team providing effective solutions to meet customer More ❯
