11 of 11 Contract Case Management Jobs in the UK excluding London

Title: Solution Architect - Case Management Programme Location: London (Hybrid - 2 - 3 days onsite) Contract Type: 6 Outside IR35 Contract About the Role We are seeking an experienced Solution Architect to support a major programme delivering a modern case management system. This role will be critical … user-centric solution. You will work closely with business stakeholders, delivery teams, and technical specialists to design and govern solutions that support complex case management processes. Key Responsibilities Define and own the solution architecture for the case management implementation Translate business requirements into scalable, robust technical ...

have. Agile methodology knowledge is required as part of the role. Having functional knowledge is preferred. Your Responsibilities Delivering projects and support work Stakeholder management Functional decisions to help client Testing execution Your Profile Essential Skills/Knowledge/Experience Oracle C2M or CC&B and MDM functional like … customer service, billing, OUI framework, integration with MDM, Meter data management, OU framework, integration with CC&B Sound knowledge in modules like billing, payments, meter read and meter management, credit and collections, case management, move-in move out, new connections Experience in Config tool such ...

role will be Via Umbrella. Working in a Hybrid Model of 2 days a week on site. Key Skills and Experience Experienced with Test Case Management Exposure and understanding of Automation. Experience working with Mobile Banking, Experience as a Functional Tester with an Exploratory Mindset. Experienced with Mobile … with working alongside Stakeholders with strong Business Knowledge. Strong and clear Communication Skills. Experienced working within Banking/Ecommerce. Knowledge and Experience of: Test Case Management Jira/Zephyr Java/Appium IND_PC3 Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business ...

Business Analyst working with CRM platforms (Dynamics 365, Salesforce, HubSpot, etc.). Strong understanding of CRM concepts such as lead/opportunity management, customer lifecycle workflows, case management, and automation. Skilled in gathering and documenting requirements in Agile or hybrid environments. Experience creating process flows, wireframes … functional specs. Excellent communication and stakeholder management skills. Strong data analysis and CRM reporting capabilities. Desirable Experience working in the Insurance industry Hands-on CRM configuration experience (Dynamics 365 or Salesforce). Knowledge of integration methods: APIs, middleware, data connectors. Background in industries with complex customer journeys (insurance, financial ...

discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely with solution architects … stakeholders throughout delivery Your Profile Essential skills/knowledge/experience: Strong hands-on experience with Dynamics 365 Customer Service Proven ability to configure case lifecycle, SLAs, queues, knowledge management, and reporting Experience building functional POCs and demos Solid understanding of customer service processes and contact centre operations ...

automation scripts to support regression testing and reduce manual effort. Ensure traceability from requirements through to test scenarios, cases and exit criteria. Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers. Provide clear reporting on test progress, quality metrics, risks … reporting. Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks. Experience using test and defect management tools such as ServiceNow or SAP Calm. Strong stakeholder management skills and ability to communicate quality and release readiness clearly. Ability to work ...

enterprise risk and compliance platforms. The role spans a mature RegTech (Obligation to Control) implementation entering build, alongside an earlier-stage Third Party Risk Management (TPRM) initiative focused on prototyping and roadmap definition.This is a non-hands-on leadership role, requiring strong delivery discipline, the ability to translate complex … Senior Technical Project Manager Strong understanding of the full software development lifecycle Proven ability to assess feasibility, scope, and delivery approach Experience delivering workflow, case management, or integration-led solutions Comfortable coordinating multiple teams rather than building hands-on Strong stakeholder management in complex, regulated environments Experience ...

incidents to the Level 2 SOC (outsourced) or internal incident response teams, ensuring complete and accurate handoff documentation. Incident Documentation: Create and maintain detailed case notes, timelines, and evidence within the case management system to support investigations and compliance requirements. Collaboration: Serve as the coordination point between ...

external customers Act as a customer advocate , ensuring high satisfaction and success Troubleshoot and perform root cause analysis across platform features Maintain excellent case hygiene and documentation standards Communicate effectively via case management systems, phone, and digital channels Build and maintain deep technical expertise in assigned product ...

systems with a high level of accuracy Manage and prioritise tasks through a CRM-based workflow/queue system (training provided) Support data management and reporting using Excel and SharePoint Ensure all documentation and records are compliant with internal policies and standards Assist with general HR queries and provide … accuracy Experience in producing HR letters and documentation Experience with HR systems Working knowledge of Microsoft Excel and SharePoint Strong organisational and time management skills Desirable: Experience using HR systems such as Oracle HR systems or similar Experience working with CRM or case management systems To apply ...

year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power … capabilities with configuration and customisation Desirable skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes ...