4 of 4 Contract Case Management Jobs in the UK excluding London

intelligent data workflows that connect enterprise systems with large language models and agentic AI solutions. You will develop and evolve a Gen AI-powered case management platform that enables users to retrieve accurate summaries, insights, and recommendations from both structured and unstructured data. As a Senior engineer … powered solutions are robust, scalable, and reliable. Responsibilities Design, develop and maintain Python-based services and data processing solutions that power AI-driven case management capabilities. Build, implement and optimise data pipelines that connect enterprise applications and systems with AI and large language model platforms. Create, refine ...

preference. A key part of the engagement will be delivering a prioritised transformation roadmap, mobilising high-value quick wins, and providing a robust business case for future investment. Key Responsibilities Analyse customer service operations and performance data to establish a credible baseline. Review customer journeys, case management … Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni ...

procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve … automation, workflow, service management and operational visibility Ensure FSS teams understand and are equipped to operate effectively within the new technology and process landscape Build strong relationships across FSS, the S/4HANA programme, and wider business stakeholders Act as a trusted partner to FSS leadership, providing insight, challenge ...

important project from start to finish. This will be a part-time role 3 days a week for 6 months. The split between project management and business analyst support is expected to be 50/50 but may vary during the life of the project. The Council's busy … Homeless Reduction Act including: On-line housing applications, choice-based lettings and the allocation of social housing Homelessness prevention, housing options and homelessness case management This project will include moving these functions from the existing system to the new system and service re-design, while ensuring a continuity ...