Customer Journey Manager E
- Hiring Organisation
- Pontoon
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £550 - £600 per day
causes of customer issues and drive structured problem-solving across feature teams. Coordinate cross-functional alignment and contribute to wider organisational change initiatives. Drive continuous improvement of customer journeys through experimentation and learning. Balance short-term fixes with longer-term strategic improvements. Identify gaps in existing processes … development lifecycle, including testing and production release processes. Familiarity with organisational change, risk, and governance frameworks. Technical & Analytical Skills Strong analytical mindset with a continuous improvement approach to problem-solving. Experience navigating pricing stacks and downstream reporting and risk systems. Detailed knowledge of trade flow and risk ...