19 of 19 Contract Customer Engagement Jobs in the UK excluding London

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and actionable insights … to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap for the organisation … s core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices to drive efficient More ❯

Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration … Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer More ❯

CRM solutions, ensuring the right tools are used for the right processes. This is a hands-on role for someone who thrives on solving problems, improving systems, and driving engagement through data-driven insights. You'll also have the opportunity to expand your CRM expertise beyond HubSpot, gaining exposure to other platforms and business development technologies. Key Responsibilities HubSpot … and client service teams Deliver training and support for new and existing users Share best practices and develop user-friendly resources Reporting & Analytics Generate reports on campaign performance and customer engagement Analyse CRM data to identify trends and recommend improvements Support strategic decision-making with actionable insights System Integration & Automation Collaborate with internal teams to integrate HubSpot with More ❯

to Regulatory Affairs personnel when required. Collaborate with international teams to resolve product and clinical issues involving overseas customers. What You'll Need Experience in a support, troubleshooting, or customer service role (degree preferable). Strong customer engagement and interpersonal skills. Excellent verbal and written communication skills. Proficiency in using analytical tools and software. Ability to work More ❯

the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯

programme, the Salesforce Product Manager will lead the evolution of CRM capabilities, ensuring they align with strategic goals, support cross-functional collaboration, and deliver measurable impact. This role places customer experience at the heart of the organisation's strategy and leverages Salesforce technology in smarter, more connected ways. Key Responsibilities Own and drive the Salesforce product strategy, ensuring delivery … Solid understanding of integration, data, and architecture in a modern CRM environment. Why Apply? This is a high-profile, business-critical role within a transformation programme that will redefine customer engagement for a global organisation. If you're motivated by the challenge of delivering real impact through Salesforce and product leadership, we'd love to hear from you. More ❯

for a high-profile end user. Key Responsibilities: Lead and facilitate workshops with business stakeholders to gather and analyse requirements. Translate business needs into functional specifications for Dynamics 365 Customer Engagement (CE). Configure and customise D365 CE to deliver tailored solutions, including entity modelling, workflows, business rules, and integrations. Collaborate with technical teams and end users to More ❯

to support upgrades, migrations, and modernisation efforts. Mentor operations engineers and manage knowledge transfer from discovery into business-as-usual operations. Competencies: Technical background in Java, AWS and Kubernetes Customer Engagement management. Strong leadership and coordination skills across technical and non-technical stakeholders. Excellent analytical and diagnostic abilities, with a structured approach to discovery and documentation. Skilled in More ❯

breadth of knowledge in Systems Engineering. Applies the principles of Systems Engineering to Radar system development across the entire engineering development lifecycle from requirement definition to system integration and customer acceptance into system support and disposal. This role entail analysis of performance data collected from both modelled and real world systems, and development of a system or sub-system … champion the Systems Engineering principles of ISO 15288 to the design and build of complex Radar systems through the entire engineering lifecycle from requirement definition to system integration and customer acceptance into system support and disposal • Support a Radar Product System Design Authority in product engineering development & customer engagement as directed • Lead the decomposition of requirements to … and articulate verification and validation acceptance strategies to demonstrate the adherence of modelled algorithmic solutions to system & performance requirements across a wide range of operational scenarios, supporting production of customer acceptance evidence • Lead technical reviews, verification and approval of engineering technical design and documentation, ensuring compliance with customer, legislative and business requirements • Facilitate the production of estimates to More ❯

tech company that’s shaking up how things are taught in UK schools. They’re on a mission to make learning more engaging, and they need a superstar Operations & Engagement Coordinator to help keep things running like clockwork while building awesome relationships with schools and teachers. This isn’t your average admin job — it’s a mix of operations … customer support, marketing magic, and a splash of tech. If you love variety, thrive in a small team, and want to be part of something meaningful, this could be your next big move. What You’ll Be Doing Operations & Admin Keep internal systems (like CRM) tidy and up-to-date Schedule school calls, prep docs, and keep inboxes happy … Help build new curriculum content and resources Upload fresh materials to the online platform Customer Engagement Be the friendly face (or voice!) for teacher queries Onboard new schools and run basic online training sessions Monitor usage and offer support where needed Gather feedback and spot opportunities to improve Help schools stick around — and bring new ones on board More ❯

Contract: Monthly rolling (12-month project) Rate: £550-£650/day (Outside IR35) We are recruiting a highly experienced Data Migration Consultant to join a large-scale Dynamics 365 Customer Engagement (CE) transformation programme. You will take ownership of the end-to-end data migration process using KingswaySoft and SSIS. A blend of CE and F&O experience … hands-on experience with Dynamics 365 CE Expert-level skills in KingswaySoft and SSIS Experience across full data migration lifecycle: mapping, cleansing, validation, and cutover Strong communication and stakeholder engagement skills Apply now to join a long-term transformation programme with flexible, outside IR35 contracting More ❯

is seeking a Delivery Manager to join their team on a 9-12 month FTC , supporting the build of a new business-as-usual (BAU) team for their flagship customer loyalty programme .The first phase of the programme is already live with successful features launched, and the BAU team will take forward future enhancements and new initiatives, working with … a BAU environment while ensuring alignment with business goals. Coordinate and support a cross-functional team including Business Analysts and external partners. Drive best practices in delivery and stakeholder engagement to ensure successful outcomes. Experience Required Proven track record as a Delivery Manager or similar role in digital product delivery. Experience with loyalty programmes or customer engagement More ❯

implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels … chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels … chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

a long-term programme with a leading financial services end client. This role will focus on BAU campaign management , delivering effective solutions to business challenges, and driving high-quality customer engagement.Key Responsibilities End-to-end management of BAU email campaigns in SFMC. Optimise and manage preference centres to improve customer experience. Collaborate with multiple stakeholders, ensuring excellent communication More ❯

GenAI Solutions Consultant to support a strategic request for one of our major enterprise clients. The engagement focuses on designing and advising on GenAI-driven virtual agent and voice AI solutions to transform omni-channel contact centre operations. The consultant will act as a subject matter expert (SME) , helping shape solution direction, evaluate technologies and contribute to client-facing … AI and virtual agent design (voice + chat). Strong hands-on knowledge of Generative AI/LLM platforms . Proven background in contact centre technologies and omni-channel customer engagement. Practical experience with speech-to-text, text-to-speech, voice biometrics . Excellent consulting, pre-sales, client-facing communication skills. Experience working in enterprise-scale engagements under tight … RFI/RFP responses for enterprise AI solutions. Knowledge of cloud platforms (AWS, Azure, GCP) and enterprise integration patterns. Awareness of compliance and regulatory requirements (eg GDPR, PCI). Engagement Benefits Opportunity to shape a high-impact GenAI programme for a major enterprise client. Work in a cutting-edge AI and voice technology environment. Flexible consulting contract with potential More ❯

Customer Success Manager (French or German speaking) We are supporting our global client, seeking to hire two Customer Success Managers to join a growing team, supporting enterprise customers across the UK and Europe. As a Customer Success Manager, you will focus on building strong, trusted relationships with customers to drive adoption, value realisation and long-term success. … Working across enterprise accounts, you'll support onboarding, guide customers through digital transformation and ensure they are getting maximum value from their solutions. This is a customer-facing role where you'll collaborate with internal teams and specialists, solve challenges and help customers achieve their business goals. What You'll Do: Lead customers through onboarding and adoption, ensuring smooth … positive relationships at all levels within client organisations, becoming a trusted partner. Support customers across creative, document and digital platforms. Proactively identify opportunities for training, value mapping and improved customer engagement. Work closely with internal teams (Sales, Marketing etc.) to bring in the right expertise at the right time. Ensure customers maximise their investment and drive long-term retention. More ❯

all company and product collateral, ensuring brand consistency. Oversee and optimise the company s website Work closely with the sales team to support lead generation, nurture prospects, and enhance customer engagement. Track, measure, and report on marketing performance using analytics tools, making data-driven decisions to refine strategies. Stay up to date with industry trends and competitor activities to … similar). Strong knowledge of WordPress and basic website management. Proficiency in social media management and content planning. Experience in working alongside sales teams to drive lead generation and customer acquisition. Ability to work independently, take initiative, and manage multiple projects simultaneously. Strong analytical skills with experience using marketing analytics tools to measure success. If you re interested in More ❯