1 to 25 of 37 Contract Customer Experience Jobs in the UK excluding London

Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is £650 - £730 per day (via Umbrella) . The client … financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus ...

actionable insights and partnering with marketing and commercial teams to drive business performance. This role will play a key part in supporting marketing and customer insight initiatives, helping stakeholders make informed decisions through high-quality reporting, analysis, and recommendations. The Role Working closely with Marketing, Insights, E-commerce … senior business stakeholders, you will be responsible for delivering meaningful analysis across customer behaviour, campaign performance, segmentation, and commercial performance. You will use SQL, Power BI, and Excel to build reporting solutions, automate manual processes, and provide insights that influence business strategy and marketing effectiveness. Key responsibilities include: Analysing ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

Months) Location: Manchester/Leeds (Hybrid, 3 days office based) Salary: £64,000 - £78,000 per annum (10-month FTC) Working Pattern: Hybrid Experience Required: 8+ years UX Design experience, including Principal, Lead, Staff or equivalent senior-level roles Domain Experience: Complex digital products and customer journeys. Financial services experience beneficial but not essential. About the Business Our client is a leading UK-based digital platform operating within a regulated environment. Serving hundreds of thousands of customers nationwide, the organisation is undergoing a significant digital transformation focused on improving customer experiences, accessibility ...

Director of Customer Support Operations - This position is available for an Immediate Start. (Interim 12mth fixed term contract) Electricals - B2B/B2C c£130,000pa + generous bonus and benefits West Midlands Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint … visionary customer support champion to transform their UK and European customer service and support operations. This position is available with Immediate Start. This is a rare blank sheet opportunity to reimagine, restructure and deliver a best-in-class B2B2C customer experience. About the Company Backed ...

.NET API Developer Contract Type: Inside IR35 Rate: £425+ per day, depending on experience Location: Hybrid - 3 days per week onsite in Skipton Duration: 3 months + Start Date: ASAP About the Role Exalto Consulting are working with a large client on a Customer Experience Programme … .NET technologies and architecture approaches Delivering changes in a controlled way to minimise disruption to business users What you will bring: Strong hands-on experience developing and supporting .NET applications Good experience with C#, ASP.NET and .NET Framework in legacy or established application environments Experience maintaining ...

Chief Operations Officer (Interim – 12-Month FTC) CUSTOMER SUPPORT OPERATIONS – CONSUMER ELECTRONICS Transform Customer Experience | Shape Strategy | Deliver Lasting Impact West Midlands | c. £130,000 + bonus + excellent benefits | Immediate start This is your opportunity to build something exceptional If you’re a senior CUSTOMER SUPPORT OPERATIONS leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale. You’ll step into a true “blank sheet” environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on-site presence at HMNB Portsmouth … Management and service-restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management ...

Customer Journey Manager (Business Analyst Data Quality) 6 Months - Contract Leeds/Edinburgh (2 days a week on site) Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine … have an exciting opportunity for you! What You'll Do: As the Customer Journey Manager focused on Data Quality, you'll play a pivotal role in enhancing our customer experience through effective data management. Here's what your day-to-day will look like: Data Analysis: Dive ...

months ). Based in London or Edinburgh . Purpose of the role We are seeking an experienced Journey Developer to support a major customer and colleague transformation programme within NatWest. Working as part of a large-scale integration initiative, you will help shape and deliver customer-focused change … driving improvements across digital journeys, customer activation processes and operational delivery. This is a highly collaborative role where you will work closely with cross-functional teams, product stakeholders and senior business leaders to ensure successful delivery of complex change programmes. What You'll Do Lead and support the delivery ...

ensure service continuity and delivery against agreed SLAs. Support audit activities and remediation of control findings. Drive continuous improvement initiatives across cryptographic operations and customer experience. Essential Skills & Experience Proven experience within Cryptography, Information Security, or Key Management environments. Strong understanding of cryptographic concepts, key lifecycle management … security controls. Experience managing cryptographic hardware and key management processes. Knowledge of PKI, certificate management, and enterprise cryptographic services. Strong stakeholder management and communication skills, with the ability to engage technical and non-technical audiences. Experience supporting risk, compliance, audit, and governance requirements. Strong attention to detail with ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working – Home Based/Princes Risborough We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards … ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APM’s strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider stakeholders ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

decision-making Conduct user research and translate insights into service designs, prototypes, and design artefacts Identify where AI can improve service efficiency, quality, or customer experience Work with data scientists, engineers, and product teams to embed AI solutions into operational services Embed Responsible AI principles including fairness, transparency … service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled in service design methods such as journey mapping and service blueprints Understanding ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to dive into the pharmaceutical industry and make a real impact? Our client … PAYE) or .10 LTD/UMB What You'll Do: As a Technical Writer, you'll play a crucial role in enhancing customer engagement and ensuring that our documentation meets the needs of our stakeholders. Here are your core responsibilities: Implement Marketing Strategies: Align customer notifications with departmental ...

traditional software engineering leadership role. Instead, we're seeking someone who understands how successful online businesses are built, scaled and optimised-from customer experience and platform architecture through to integrations, reporting, operational efficiency and team leadership. This Head of Digital Platforms should have most of the following … skills: - A strong technical background with e-commerce development - experience building, launching or scaling e-commerce platforms - Strong understanding of digital architecture, integrations and platform ecosystems - Experience managing digital, technology or product teams - Excellent stakeholder management and leadership skills - Strong analytical and reporting capability with experience creating ...

leaders to align GTM activities with business objectives. Product Campaigns: Lead integrated marketing campaigns for Applications solutions including ERP, HCM, Finance, Supply Chain, Procurement, CX, and industry-focused offerings. Coordinate campaign planning across Product Marketing, Demand Generation, Digital Marketing, Partner Marketing, Events, and Field Marketing teams. Design integrated multi-channel … Experience working with or marketing solutions comparable to SAP, Workday, Salesforce, Microsoft, or ServiceNow. Strong understanding of ERP, HCM, Finance, Supply Chain, Procurement, CX, or related business applications. Preferred Qualifications Experience supporting enterprise sales organisations and complex buying cycles. Knowledge of account-based marketing (ABM), demand generation ...

insights and innovative solutions! About the Team:At our client's organization, the Data Science team tackles complex business challenges across various domains, including customer experience, supply chain, and technology. They leverage advanced machine learning, generative AI, and large language models (LLMs) to optimize prices, enhance store operations … personalize customer experiences. Team members enjoy a collaborative environment, rotating across different business areas to expand their expertise and make a significant impact. Your Role:As a Data Scientist, you'll be at the forefront of developing and deploying machine learning solutions that transform decision-making processes. Your ...

clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role Working closely with the Project Manager, you'll help create detailed project … costings. Handle Admin : Manage reports, prep meetings, and complete ad hoc tasks. Quote Work : Prepare project estimates using set fee structures. Process Orders : Manage customer and hardware orders per company standards. Manage Tasks : Respond to customer needs by assigning engineers or arranging logistics. What Youll Bring Organisational Skills ...

Product Owner? Expleo are seeking a highly organised and proactive Product Ownership Team Lead. Seamless and Smart Energy (S&SE) is responsible for the customer experiences. As the Charging Product Owner within S&SE, you will be responsible for co-ordinating the release of value from all supporting Portfolio … luxury car Manufacturer, based in the West Midlands, on a Contract basis. Key Responsibilities of the Product Owner include: * Lead the JLR Charging Customer experience landscape * Act as the primary liaison between business stakeholders and development teams * Facilitate regular communication with internal and external stakeholders * Responsible ...

raise technical or data issues with the Online Product and platform team as needed Maintain high standards of product data quality, ensuring a consistent customer experience across all listings Keep documentation and trackers up to date to support internal reporting and performance visibility About You Experience … deadlines in a fast-paced or high-volume environment Good communication skills Organised and methodical, with the ability to manage repetitive tasks with care Experience working with product data or supporting an ecommerce team (preferred but not essential) A team player with a proactive and dependable approach to getting ...

Hybrid) | 12 Months | Inside IR35 Our client, a leading telecoms company are looking for an experienced RAN Optimisation Specialist to improve network performance and customer experience across 4G/5G environments. Responsibilities: Analyse UE logs, OSS KPIs, and drive test data to identify performance issues Perform parameter … enhancements Ensure effective interworking across 4G/5G (NSA/SA) Collaborate with vendors and internal teams to resolve network issues Key Skills: Strong experience in RAN optimisation & KPI management (4G/5G) Hands-on with TEMS, Actix, Accuver, Wireshark or similar tools Experience with Nokia/Ericsson ...

weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague … range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure ...