1 to 20 of 20 Contract Customer Experience Jobs in the UK excluding London

have an exciting opportunity for an Operational Service Manager to lead our Call Handling services on a fixed term contract! Do you have management experience? Have you worked in a customer/patient facing sector? Do you want to make a difference to your local community? Then this … the perfect role for you! Main duties of the job Service Performance and Delivery Organisational Management Staff Management and Performance Strategic Activities Patient and Customer Experience Service Finances Inform Service Improvement and Manage System changes About us NEMS CBS is a high quality, high performing; not-for-profit … specifics of this role, please find the job description attached to this advert. Person Specification Additional Essential Ability to travel between NEMS CBS Locations Experience Essential 2 years management experience Customer/patient relations experience Desirable Experience of working within the NHS Disclosure and Barring more »

Customer Complaints Specialist Remote working - with occasional travel to Leicestershire 35 Hours a week, 8-6PM £25-30 Per Hour, Weekly Pay Temporary Ongoing Sellick Partnership are recruiting on behalf of a Housing organisation based in the East Midlands for a number of remote working Customer Complaints … Specialists. The ideal candidate will have experience in resolving customer complaints and related enquiries, reporting on customer feedback, satisfaction and lessons learnt from complaints. You will be instrumental in improving the link between customers and the client. Responsibilities of the Customer Complaints Specialist will involve, but … may not be limited to: Allocating work to the team Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learnt from complaints Providing regularly data preparation and data checks Identifying regular issues and patterns in regards to complaints Reviewing customer satisfaction more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets … to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

closure Reference: Were looking for someone to join the University of Southamptons iSolutions Communications and Engagement Team. Are you passionate about providing an excellent customer experience and helping others? Do you enjoy working in a dynamic, fast-paced environment and solving problems? Are you a good communicator, empathetic … and creating a comms toolkit that can be used at seminars, events and presentations e.g. University Open Days. - Support the development and delivery of Customer Experience activity within the university. - Working with Project Managers and Business Change Managers to ensure all communications are aligned, consistent and on-brand. … management carried out by the department. What youll bring Were looking for someone who is passionate about providing excellent communications to a diverse audience. - Experience of delivering internal communications in a large organisation. - Demonstrable experience of creating compelling communication pieces for a diverse range of audiences and purposes. more »

issues, and standard operating procedures. Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX). Assist in User Acceptance Testing (UAT) of new and existing IT systems Ensure that you are operating within the Group data governance … team and that you escalate any issues to your manager Build and maintain relationships with all stakeholders, both internal and external Knowledge, Skills and Experience Excellent organisational and time management skills High level of accuracy and attention to detail Ability to grasp new tasks quickly Strong written and verbal more »

based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's Customer Experience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »

accurate and timely estimates for additional work. Ensure the correct elements of the repair are added to contract maintenance, warranty, or recharged to the customer as appropriate. Closely manage customer VOR and update customers with the plan and timescales for repair. Provide feedback to the engineering team where … mistakes are made or where processes can be improved. Provide an industry-leading customer experience by providing accurate information to the accounts team for timely invoicing. Collaborate with key stakeholders to deliver exceptional service to customers. Contribute to the team in achieving challenging financial objectives by taking every … fees or travel time are captured on the system. Ensure correct parts, consumables, and lubricants are added to the task. Send proforma to the customer to receive a purchase order number prior to repair. Check the customer purchase order number is attached to the job. Construct and send more »

travel during key phases Position Details: Bachelor's degree in Computer Science, Information Technology, or a related field. At least 10-12 year's experience working in a technical capacity on the Salesforce Platform with a strong focus on telco as an industry, inclusive of Vlocity for CSPs Proven … practices At least 2 end-to-end Comms Cloud (Vlocity) projects delivered for major UK/European telcos in the B2B space, inclusive of experience in enterprise sales quoting (multi-product/multi-site) Candidate should understand the sales and order management process in B2B for SOHO, SME, and … and order management, understanding of the wider enterprise landscape in BSS/OSS, and industry standards such as TM Forum Must have hands on experience and expert knowledge on Comms Cloud Enterprise Product Catalog (EPC), CPQ, Order Management, and CLM Expert understanding of the OmniStudio capabilities from Salesforce including more »

with at least 2 end-to-end Comms Cloud (Vlocity) projects delivered for major UK/European clients in the B2B space, inclusive of experience in enterprise sales quoting (multi-product/multi-site). Required Skills: 10 Years + working in a technical capacity on the Salesforce … and order management, understanding of the wider enterprise landscape in BSS/OSS, and industry standards such as TM Forum Must have hands on experience and expert knowledge on Comms Cloud Enterprise Product Catalog (EPC), CPQ, Order Management, and CLM Expert understanding of the OmniStudio capabilities from Salesforce including … FlexCards, DataRaptors, Integration Procedures, and OmniScripts Expert knowledge on Salesforce platform capabilities including APEX, LWC, Flow, Security/Sharing, Data Model, Shield, etc. Experience with Customer Experience Cloud for Comms Cloud a plus Experience integrating Salesforce with marketing automation platforms like Marketing Cloud as plus Experience more »

Customer Journey Manager/Product Owner sought by leading financial services organisation based in Bristol. **Inside Ir35 - Umbrella - 2 days a week onsite** The customer journey manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs … of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience … represented. Specific Accountabilities: Independently understands end to end journey Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Works with limited supervision and lead on creating Customer Journey and process maps (e.g. Visio). Optimise Continually evaluates the effectiveness of more »

run Reviewing & amending pricing for customers where required Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy Checking billed data against customer orders & manually bill non-automated billed services Dealing with customer billing enquiries and closing accounts Liaising with other depts to ensure and improve … received & raising supplier claims Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies Provide Sensitive Customer Point of Contact Crown Commercial Reporting Complex Billing queries Salary c£40k DOE 25 Days Holiday + 8 Bank Holidays Hybrid opportunity (3 days … Clerk, Senior Billing Analyst, Senior Billing Advisor. Who? are we looking for? We are seeking a Senior Billing Specialist with: At least 2 years experience in a Telecoms Billing role Proven track record of being able to provide deep dive analysis with the ability to produce and provide client more »

Fixed Term Contract until 31st October 2025 Our Customer Experience directorate are now seeking a Housing Services Development Lead someone to facilitate the development and implementation of improved systems to provide a higher quality customer experience. You will ensure critical business learning from customer feedback is … close partnership with Stonewaters project teams to deliver transformative change. So if you would like to contribute to our ambition to deliver a modern customer service offering that embeds innovative technologies and operating principles, then we would be delighted to hear from you! The ideal candidate will: Be passionate … about delivering a high level of customer service and learning innovative technologies and solutions. Have experience of service improvement and working in collaboration with others. Be able to deliver feedback and empower colleagues using a range of methods. Have good planning and organizational skills. Be a self-starter more »

High-level mapping of processes/data to systems Facilitation of workshops and conducting data gathering interviews Documentation within Miroboard ((url removed)) Must have experience of: Simple financial process flows (tracking changes to financial transactions through its lifecyle) Microsoft Dynamics 365 Finance and HR Microsoft Power Platform (OCR, PowerApps … and Power Automate) capabilities Digital Customer experience process flows (e.g. WhatsApp customer interactions) Agile methodologies using Microsoft DevOps Microsoft Technologies AI/Copilot Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in the role more »

we achieved an 88% employee engagement score, which shows that we are doing very well in achieving our mission to deliver an outstanding client experience every day, by creating a great place to work. What youll be doing: As part of a small administrative team, you will be the … every client is unique! What we need from you: An experienced administrator in a busy, reactive working environment. Good computer skills, specifically Microsoft applications. Experience in using databases would be an advantage Ability to deliver excellent Customer service. Able to prioritise and react to changing customer needs … from every background to apply for our vacancies. If youve got what it takes, then we want to hear from you! You may have experience of the following: Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc. Delivering an more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

Technical Project Manager Digital Transformation Programme - Customer Platforms - Tech Refresh - Ecommerce, Hybris, Adobe AEM, Data, Cloud Inside IR35, up to £600 p/d Umbrella rate 6-month initial contract 2-3 times a week on site in Hampshire Start ASAP We are partnering with a market leading organisation … on an initial 6-month contract. The organisation are about to embark on a large scale digital transformation programme that looks to enhance its customer experience through the adoption of modern technology and processes. They are currently defining a new Digital TOM that covers People, Process, and Technology. … retail transformation/Tech refresh/Modernisation You must have worked in an agile and waterfall environment reporting on technical projects. Retail front end experience and e-commerce would be hugely beneficial OR Headless Ecommerce transformation experience/MACH. This is a fantastic opportunity to join an organisation more »

Technical Lead Technical Lead - Digital Transformation Programme - Customer Platforms - Tech Refresh - Ecommerce, Hybris, Adobe AEM, Data, Cloud Inside IR35, up to £800 p/d Umbrella rate 6 month initial contract 2-3 times a week onsite in Hampshire Start ASAP We are partnering with a market leading organisation … on an initial 6 month contract. The organisation are about to embark on a large scale digital transformation programme that looks to enhance its customer experience through the adoption of modern technology and processes. They are currently defining a new Digital TOM that covers People, Process, and Technology. … organisation through cloud transition Anyone with Hybrid and/or Adobe AEM as a cloud service would be hugely beneficial OR Headless Ecommerce transformation experience/MACH. This is a fantastic opportunity to join an organisation at the early phases of a large scale Digital transformation. A dynamics individual more »

they grow in response to demand. The team collaborates and supports each other, sharing expertise and best practices while innovating to deliver world-class customer experiences. Key Responsibilities Manage the programme's budget, scope, and plan, ensuring alignment with agreed methodologies. Work closely with advice centre, marketing, and communications more »

appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting … to appropriate functions for resolution, monitoring resolution activity and keeping customers appraised of progress to ensure that expectations are managed while delivering an exceptional customer experience. Track actions through to formal completion and reports on progress as required. Skills and experience Knowledge and proven experience of User … Access Management. Detailed knowledge and experience of working in a user management role within an IT Services organisation. ITIL V3 Service Management qualified, or prepared to achieve qualification. Strong customer service and time management skills. Good analytical skills and the ability to demonstrate systematic thought processes. A strong more »

days in the office once training is completed) The task at hand: The Enterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer Service Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely … detail and accuracy - You are able to work to strict deadlines and prioritise workload - You are passionate about providing an excellent service with every customer interaction - You are able to remain calm and work well under pressure - You have experience in a customer facing or administrative role … on a variety of accounts - Utilising and adapting templates to provide updates internally and externally - Working the case list chronologically - Setting tasks for the Customer Service Account Managers where required - Action administrative changes on Enterprise Accounts with Vodafone and internal systems - Perform credit checks for new Customer accounts more »