1 to 25 of 41 Contract Customer Experience Jobs in the UK excluding London

to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end … this role offers valuable experience and excellent growth opportunities, it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase … and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer More ❯

Customer Success Manager (Mandarin & English) - Supply Chain SaaS Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience: 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage … their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights. We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and … English, we'd love to hear from you. What You'll Be Doing Own the post-sale customer journey-onboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and More ❯

to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between. The Role: Key Responsibilities: Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience Align digital wellness features with physical store execution, creating seamless customer journeys Translate digital experiences into in-store touchpoints that drive engagement and commercial value Coordinate cross-functional teams across retail, marketing, product, and insights Develop a robust test-and-learn framework to optimise integration and scale effectively Define KPIs and track performance by customer type, store … and feature adoption Champion the customer and colleague experience across all channels Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem Location: This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity More ❯

Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. The … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯

day (PAYE) Duration - until October ( 3-4 days in office) Job Purpose As a Site Merchandising Assistant, you'll support the digital merchandiser in ensuring an innovative & exciting consumer experience through a balance of art & commerce. You will implement and execute innovative merchandising strategies set by the Digital Merchandisers and Visual Merchandising team, be responsible for site maintenance in … line with the Brand vision and commercial objectives of the business. Responsibilities Reviewing weekly, monthly and quarterly reporting and analysis to understand customer needs across different markets, identifying opportunities for growth Run and review bestsellers between on and offline, highlighting any shortages in stock, size availability and content missing Drive sales through regular product merchandising and the optimisation of … off with merchandiser and visual merchandising Responsible for uploading all correct product attribution and product facets Implement 'complete the look' recommendations in time for monthly products launch Delivering a customer experience with accuracy and consistency through frequent site checks PERSONAL PROFILE Experience in similar role in site merchandising Previous experience with Web Analytics tools Experience More ❯

Our High Touch Operations Team We're seeking a dedicated and experienced Incident Manager (High Touch Operations Manager (HTOM)) to join our London-based team. This is a key customer-facing role supporting a High Touch Technical Support (HTTS) programme for strategic accounts. If you're passionate about customer experience and thrive in high-pressure environments, we … to resolution Act as a key liaison between internal teams and customers, ensuring smooth communication and issue management Use collaboration tools (phone, email, video conferencing) to maintain a strong customer relationship Conduct root cause and operational analysis in collaboration with engineers and technical teams Produce reports, service-level calculations, and trend analysis Participate in and lead service review meetings … with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience - Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments More ❯

Looking for an experienced contract Programme/Portfolio Manager with strong experience of bringing to market new digital channels (client/customer portals & mobile Apps) for our leading Financial Services client based in the West Midlands. The successful candidate will be managing a portfolio of related Digital projects designed to improve customer experience through the launch … of digital portals and a mobile application. To be considered for this role you will need to be able to demonstrate strong relevant experience in this area alongside experience of: Managing third parties and internal technical teams Managing programmes with budgets of circa £5-10m driving forward programme strategy and delivery excellent stakeholder management abilities Hybrid working … with several days a week on site Multi-year programme £750 - 900/day via umbrella solution depending upon experience Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our More ❯

team, supporting ecommerce activity across several consumer brands and digital healthcare platforms. This is a fast-paced, data-driven environment where your input will directly influence commercial outcomes and customer experience. Role & Responsibilities: Support merchandising across multiple online platforms List new products and ensure timely delivery of product launches, promotions, and supplier campaigns Optimise product pages with SEO-focused … to guide decision-making Benchmark competitors to identify opportunities in pricing, range, and merchandising tactics Support the adoption of tools and tech (including AI) to enhance ecommerce processes and customer journeys Skills & Experience: Experience in digital merchandising, ecommerce, or digital marketing Strong commercial mindset, with the ability to balance creativity and data-led decision-making Confident with More ❯

Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for … procedures and to meet service, risk and governance requirements as part of a component handling team across a variety of platforms across core geographic locations globally. Required Skills/Experience The ideal candidate will have the following: Cryptographic Hardware Management - including on site local configuration activities Management of Cryptographic infrastructure to include Out of Hours Support, production of Monthly … statements. Adherence to Group IT Security Standards. Problem, Incident & Change Management including root cause identification. Procedure/process development, Project delivery. Auditable Record Management. Excellent Risk and Control Maintenance Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of More ❯

Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for … procedures and to meet service, risk and governance requirements as part of a component handling team across a variety of platforms across core geographic locations globally. Required Skills/Experience The ideal candidate will have the following: Cryptographic Hardware Management - including on site local configuration activities Management of Cryptographic infrastructure to include Out of Hours Support, production of Monthly … statements. Adherence to Group IT Security Standards. Problem, Incident & Change Management including root cause identification. Procedure/process development, Project delivery. Auditable Record Management. Excellent Risk and Control Maintenance Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of More ❯

Platform Transformation (12-Month Contract) Location0 Slough | 2 Days On-Site Join one of the UK's most trusted mobile network brands, known for its strong retail roots and customer-first ethos. We're looking for a Product Owner to lead a major transformation initiative: the migration of a legacy private cloud estate to a modern Azure-based platform. … alignment with business goals and technical strategy. Drive Platform Modernisation : Collaborate with architecture, engineering, and cyber security teams to deliver a secure, scalable, and future-ready platform. Champion the Customer : Ensure that platform changes enhance the customer experience and support long-term growth. Facilitate Collaboration : Lead workshops and discussions with technical and business stakeholders to align on … product backlog. Write Great Stories : Create clear, testable user stories using the INVEST principle and story mapping techniques to shape cohesive product features. What We're Looking For: Proven experience as a Product Owner or Product Manager in cloud transformation or infrastructure modernisation projects Strong understanding of Azure cloud services and migration strategies Familiarity with legacy systems such as More ❯

Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work. Experienced at making informed decisions, against tight timescales. Able to prioritise and manage multiple tasks concurrently. Proficient in MS Office applications. Desirable skills/Preferred Qualifications: Experience in IT Security roles. Knowledge of cryptography. Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment. Operational documentation creation and maintenance. Deep understanding … of delivering change projects in a timely manner with high quality. Strong in incident response procedures and standards, strong communication skills and ability to articulate complex events to management. Experience of Sharepoint, Confluence and JIRA. Unix/Windows O/S skills. Strong background in delivering privacy, compliance and data protection services. More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

We are looking to strengthen our programme transformation office to deliver on initiatives to enhance our clients hospitality operations, guest experience, and technology capabilities across. We are seeking an experienced and driven Project Manager (PM) with a solid background in hospitality operations and a strong understanding of Hospitality technology landscape to join our Transformation Office. This role is pivotal … assurance in documentation and stakeholder engagement. Required Skills & Qualifications: Minimum 5+ years of project/programme management experience. Strong background in hospitality operations, preferably within hotels, F&B, or customer experience delivery. Proven ability to take early-stage transformation ideas through to funded programmes. Familiarity with Hospitality/Hotel technology ecosystem, including platforms like PMS, POS, Digital/… and mobile/web guest interfaces. Exceptional communication and influencing skills with senior stakeholders across commercial, operations, IT, and finance. Strong leadership in agile, waterfall, and hybrid delivery models. Experience in working with cross-functional UK and international teams. Preferred Qualifications : Degree in Business, Hospitality Management, IT, or related field. Project Management certification (PRINCE2, PMP, Agile/Scrum) preferred. More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

working on Loyalty and Benefits solutions within a fast-paced enterprise environment. You'll be part of a collaborative Scrum team building microservices and scalable features for a modern customer experience platform. Key Responsibilities: Develop and enhance scalable backend features using Golang (preferred) or another typed backend language Build microservices using REST and asynchronous messaging ( Kafka , RabbitMQ, etc. … with tools like Jenkins , Git, and automated testing frameworks Engage with cross-functional teams to deliver innovative and resilient backend solutions Essential Skills: 6-9 years of backend engineering experience Strong coding skills in Golang (preferred), Java, or another typed language Hands-on experience with RESTful APIs , microservices architecture , and NoSQL/Postgres Familiarity with CI/CD … tools such as Jenkins and Git Clear communicator with strong teamwork and problem-solving skills Desirable Skills: Experience with Kafka, GraphQL, gRPC, Docker Test-driven development (TDD/BDD) Agile methodologies (Scrum, Kanban, SAFe) Exposure to cloud-native patterns and services If you're passionate about building high-performing backend systems in a modern tech environment, and you thrive More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

organisation where you can really make a difference. We a great opportunity for a highly experienced Win 11 Build & Deployment Engineer to join the team. One of our Banking customer is running a project to modernise their end point devices: Windows physical machine across its estate (Admin & Retail). The role is to build and configure Windows 11 Key … swap devices or to resolve issues which are best resolved 'hands on') - Onsite deployment (for awkward branches which don't fit to existing schedule e.g. emergency reschedules) Key Skills & Experience: - Mobile (able to drive to al required branches). UK license is a must - Strong communication skills (able to effectively work with Branch Colleagues and walk them through problem … resolution) - any relevant experience in dealing with Branches would be handy - Strong technically with good troubleshooting skills on Windows 11 - Already familiar with W11 build process & tooling- with Intune knowledge * Windows deployment background * Banking customer experience * Intune knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an Android Developer. * Good understanding of Android platform with a good proficiency in More ❯

the forefront of initiatives focused on enhancing ticketing processes and app functionalities. You will collaborate across multiple teams and modes, driving operational efficiencies and delivering key deliverables for improved customer experience. Contract length: 6 months Working pattern: Hybrid, 2-3 days on site Rate: £500 a day IR35: Outside Key Responsibilities Confirming the scope of app changes, retail channels More ❯

our infrastructure and applications. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The ideal candidate will have demonstrable experience in a similar role within an IT Service Desk, delivering a great customer experience and managing incidents and service requests. We'll want you to be on More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app. * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an iOS Developer. * Good understanding of iOS platform with good proficiency in Swift. More ❯