1 to 25 of 39 Contract Customer Experience Jobs in the UK excluding London

Product Owner - Onboarding and Customer Experience Sheffield - 3 Days on-site £500-600p/d Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. … Confident, Dedicated, Responsible, Genuine. We are seeking a strategic and visionary Product Owner to lead the evolution of our Wholesale Digital Channels, with a strong focus on onboarding and customer experience optimisation. This role is pivotal in shaping digital product ownership, driving data-led decisions, and enhancing business propositions across our client services. Key Responsibilities: Lead the design … and execution of digital strategies for Wholesale Digital Channels. Own and deliver the OBKYC New To Bank roadmap. Develop and implement the Client Services roadmap to expand customer channel options. Create cost-effective, scalable components aligned with our micro-component strategy. Drive digital design and delivery across end-to-end customer journeys. Conduct user research, analyze market trends More ❯

team for a twelve-month contract. Job Responsibilities/Objectives You'll contribute to the design, development and maintenance of our iOS applications, delivering a smooth, secure and engaging experience to millions of users. This is an exciting opportunity to bring your expertise in iOS development to a dynamic, collaborative team working … on high-impact financial products. To be successful as a Senior iOS Frontend Engineer, you should have experience with: . Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. . Solid experience with Swift, Mobile architecture patters and Test-Driven Development. . Deep understanding … of iOS frameworks, tools, and development best practices. . Strong background in automated mobile testing and building financial applications. . Experience in Back End services and Front End/Back End integration. Some other highly valued skills may include: . Experience in product development within agile teams. . Familiarity with Agile methodologies. . Demonstrated success in cross-functional More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK We’re looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile application—a key part of our evolving digital … proposition. This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. You’ll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining … the vision and roadmap to managing delivery and optimisation, you’ll ensure the app meets customer needs, regulatory requirements, and commercial goals. What you’ll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate More ❯

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

seeking a Messaging & Notification SME to join a leading financial services client. The successful candidate will play a key role in shaping and delivering the client's strategy for customer communications across digital channels including SMS, email, push notifications, and in-app messaging. Key Responsibilities Lead a discovery phase to develop a product strategy for customer messaging and … notifications, ensuring alignment with the client's digital journeys. Design and establish a distributed customer messaging and notification architecture to reduce fragmentation and improve customer experience across all journey touchpoints. Define a strategic, event-driven solution for coordinating communications across multiple channels, supporting diverse business domains such as retail, wealth management, corporate, and investment banking. Key Components … integrated with existing banking channels. A rules engine to enable context-aware messaging. Content management system for messaging templates. Delivery mechanisms across SMS, email, push, and in-app channels. Customer preference management aligned to regulatory requirements. Analytics and reporting to measure communications effectiveness. Essential Skills & Experience Strong experience in customer journeys and delivery mechanisms for SMS More ❯

our clients teams, including some of the UKs largest organisations, this is a key role focused on engaging IT Users - track ing , measur ing and report ing on Users experience using IT Services end-to-end, to drive continual service improvement and value of IT Services . The role will include the following areas of responsibility : XLA (Experience Level Agreements) Colleague Experience Surveys Reporting/Dashboards Manage complaints Maintain Continual Improvement Plans Attend/Lead Service Relationship Meetings The ideal candidate will have a strong technical understanding , with a proven ability to build and maintain effective relationships across a wide range of stakeholders. You will be confident and articulate, cap able of track ing performance, identifying … key trends , and communicat ing insights clearly and effectively . Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, document ing and track ing minutes and actions Measure Experience: Create and maintain Colleague Experience Surveys to build data-driven insights and drive C More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯

inside IR35) Duration: 6 - 12 months Start: ASAP Hybrid: 3 days on site per week My client is looking for a Software Developer with AI, Python and JavaScript experience to join on a contract basis. As a Software Developer - AI, you will focus on the development and delivery of Gen AI driven software solutions, working within a dynamic team … efficient, and maintainable code, primarily in Python and JavaScript, while contributing to the successful deployment of Gen AI technologies that directly impact the company's customer experience (CX) vision. You will collaborate closely with other software engineers, product teams, and AI specialists to develop LLM AI-powered applications, ensuring their scalability, security, observability and performance. This role is … technologies, incorporating new tools and techniques into your development work. Participate in agile team meetings, providing input on sprint planning, task estimation, and iterative improvements Requirements: 3+ years of experience in software development, with exposure to AI or machine learning projects. Proficient in Python and JavaScript, ideally with hands-on experience in building Gen AI proof of concepts More ❯

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog in the Electricity Power Calculation space and is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO will be the Power system engineers main advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … Electricity Transmission industry Experience in leading product development teams & Stakeholder Management SAFe Trained/Certified Experience in best practice digital techniques including a broad understanding of digital CX best practice. Excellent delivery focus Ensure we deliver a quality product to market on time to budget. Ability to anticipate business and strategic evolution. Attention to detail. Ability to multi More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

security. Communicate complex security concepts to non-technical stakeholders and executives. Provide training and mentorship on network security best practices. Maintain accurate documentation of configurations, processes, and procedures. Knowledge & Experience Minimum 8–10 years’ experience in network security, with at least 5 years as a Security Consultant, Security Architect, or equivalent . Proven expertise in Palo Alto Networks … Firewalls (mandatory). Strong understanding of LAN, WAN, DMZ architectures, routing, switching, and subnetting . Hands-on experience with cloud security (Azure, AWS, OCI). Familiarity with solution delivery lifecycles (SDLC), Agile frameworks, and security tools . Strong communication skills with the ability to simplify technical concepts for executives. Qualifications & Certifications Relevant certifications such as Palo Alto PCNSA/… PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL (preferred). Performance Expectations Customer Centricity : Deliver timely solutions to security incidents, enhance customer experience, and recommend effective controls. Sales Support : Contribute to proposal development, identify opportunities for service expansion, and support business growth initiatives. What’s on Offer Opportunity to work on cutting-edge network security More ❯

providing 2nd and 3rd line support during the deployment of Windows 11 devices. You'll be working across multiple sites in Gloucestershire, delivering high-quality technical support and excellent customer service to users throughout the rollout. Valid NPPV3 clearance is highly desirable. Key Responsibilities Provide 2nd and 3rd line support to end users during the Windows 11 deployment. Build … configure, and deploy Windows 11 machines across the organisation. Troubleshoot and resolve technical and desktop issues efficiently. Deliver an excellent customer experience in user-facing environments. Support end users, resolve queries, and ensure minimal disruption during migration. Work collaboratively with project teams to ensure smooth rollout delivery. Experience & Skills Proven experience in desktop or field support … roles. Strong understanding of Windows 10/11 environments , device builds, and deployment processes. Excellent communication and stakeholder engagement skills. Experience working in secure or regulated environments such as policing, public sector, or defence . Full UK driving licence and willingness to travel between sites (pool cars provided). More ❯

the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role: SDE II Duration: 6 Months Location: Welwyn Garden City (2-3 Days in Office) Rate: £700 inside umbrella Are you … technical skills to the next level? Our client is seeking a talented Software Development Engineer II (SDE II) to join their dynamic team! If you're passionate about enhancing customer experiences through innovative technology, this is the opportunity for you! Role Summary: As an SDE II, you will be at the forefront of technical configuration and optimization for Adobe … Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This pivotal role supports marketing, product, and IT teams in designing, testing, and maintaining customer journeys while ensuring platform stability and performance. Note that campaign setup and management are handled by our dedicated Marketing Production and Targeting teams. Key Responsibilities: Platform Administration & Configuration: - Administer and configure AEP and AJO More ❯

DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM/customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It’s both. We are ideally looking for someone who has successfully … teams and external suppliers/implementation partners to keep deliverables aligned, on time and in scope. Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view). Translate business needs into workable solutions Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product … data, content, marketing, CRM and customer experience. Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties. Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.). Product data, PIM and content More ❯

DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM/customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It s both. We are ideally looking for someone who has successfully … teams and external suppliers/implementation partners to keep deliverables aligned, on time and in scope. Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view). Translate business needs into workable solutions Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product … data, content, marketing, CRM and customer experience. Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties. Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.). Product data, PIM and content More ❯

DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM/customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It’s both. We are ideally looking for someone who has successfully … teams and external suppliers/implementation partners to keep deliverables aligned, on time and in scope. Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view). Translate business needs into workable solutions Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product … data, content, marketing, CRM and customer experience. Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties. Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.). Product data, PIM and content More ❯

a CRM System Implementation Lead to oversee the delivery of a new CRM system for their Economy & Funding Team. This role is ideal for someone with strong project delivery experience, stakeholder engagement skills, and a background in CRM systems and ICT coordination. CRM System Implementation Lead Start Date: ASAP Duration: 6 Months Initially (likely extension) Rate: Negotiable (Inside IR35 … project lifecycle. Monitor and report on project progress, risks, and issues. Ensure CRM integration with existing digital platforms. Support transition to business-as-usual operations. Promote continuous improvement in customer experience and service efficiency. Key Skills & Qualifications: Proven experience in delivering projects within budget and timeframe. Strong CRM system knowledge and data analysis skills. Experience in More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver … targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. More ❯

partnerships. We become an extension of our clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role: Working closely with the Project Manager, you'll help create detailed project plans, manage schedules … instructions, job specs, closures, and costings. Handle Admin : Manage reports, prep meetings, and complete ad hoc tasks. Quote Work : Prepare project estimates using set fee structures. Process Orders : Manage customer and hardware orders per company standards. Manage Tasks : Respond to customer needs by assigning engineers or arranging logistics. What Youll Bring: Organisational Skills & Workload Efficiency: You will manage More ❯

Love Working Here: Collaborative Environment: Be part of a passionate team that values creativity, collaboration, and continuous learning.Impactful Work: Your research will inform design decisions that directly improve the customer experience in the financial sector. Key Responsibilities:As a Senior Design Researcher, you will: Lead research initiatives, employing a variety of qualitative and quantitative methods to gather user … and inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds and experiences. Let's create user-centred solutions together and elevate the financial experience for everyone! We can't wait to see the impact you'll bring to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. More ❯

assignment rate to umbrella Fully remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation and purpose. As a Machine … reliability, optimisation and critical fixes, ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience with Airflow, DBT and … Kubeflow Cloud: Experience with GCP and Vertex AI (developing ML services). Expertise: Solid understanding of computer science fundamentals and time-series forecasting. Machine Learning: Strong grasp of ML and deep learning algorithms (e.g. Logistic Regression, Random Forest, XGBoost, BERT, LSTM, NLP, Transfer Learning). Reasonable Adjustments: Respect and equality are core values to us. We are proud of More ❯

Working Here: Collaborative Environment: Be part of a passionate team that values creativity, collaboration, and continuous learning. Impactful Work: Your research will inform design decisions that directly improve the customer experience in the financial sector. Key Responsibilities: As a Senior Design Researcher, you will: Lead research initiatives, employing a variety of qualitative and quantitative methods to gather user … and inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds and experiences. Let's create user-centred solutions together and elevate the financial experience for everyone! We can't wait to see the impact you'll bring to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. More ❯

bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how millions of customers experience their everyday banking and savings products. You'll help shape the future of the bank's savings portfolio , driving the transition from 67 to just 9 streamlined products. Working … What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining … plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners More ❯