1 to 25 of 29 Contract Customer Experience Jobs in the UK excluding London

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day | Inside IR35 | 6-month contract | Edinburgh | Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … Conversational Designer/Conversation Design/Voice/Voice UX/Conversational AI/AI/Artificial Intelligence/Customer Experience/CX/Customer Service/Customer Servicing/Customer Journey/Journey Design/Prompt Design/Prompting/AI Interaction/Agent ...

offers an exciting opportunity for an experienced Project Consultant with deep AWS Connect and contact centre expertise to lead complex customer experience (CX) transformation and implementation projects. Sitting between traditional project management and technical consulting, you will oversee end-to-end delivery of AWS Connect programmes, coordinating technical … Connect solution could work and demonstrate a credible understanding of the technology, while ultimately being responsible for delivery. Responsibilities Lead AWS Connect implementation and CX transformation projects from inception through to successful completion. Own project planning activities, including defining scope, timelines, milestones, and resource requirements. Manage projects through implementation, transition ...

behalf of Great British Energy, we are looking for a Digital Customer Experience Lead (Inside IR35) for a 6 Months contract based Onsite in Aberdeen. Great British Energy will be a publicly owned, operationally independent energy company, designed to drive clean energy deployment, boost energy independence, create jobs … Energy will be headquartered and run from Aberdeen. More details can be found in the [1] Great British Energy founding statement. As a Digital Customer Experience Lead, your main responsibilities will be: * Establish and run a single point of entry for digital and IT demand across GBE, replacing ...

West Midlands. This fixed-term opportunity will see you architecting impactful AI solutions that transform internal business processes, reporting, frontline operations and customer experience, while setting the foundations for long-term innovation. You will work at the intersection of technology, strategy and commercial impact, translating ambitious ideas into … commercially viable. Key Responsibilities: Architect end-to-end AI solutions across data, knowledge and process layers, covering internal business processes, reporting, frontline operations and customer experience. Design and deliver proof-of-concept AI solutions that validate target architectures, use cases and reusable patterns at enterprise scale. Define and document ...

will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your new role As a Service Desk … incidents and service requests, resolving common technical issues at first contact wherever possible and escalating more complex issues to the appropriate technical teams. Excellent customer service is central to the role, alongside accurate ticket management, effective troubleshooting and clear communication throughout the ticket life cycle. Key responsibilities ...

Project Manager Join a customer-focused technology environment delivering Microsoft-based projects. This hybrid Bristol opportunity suits a qualified project professional experienced in managing technology delivery, budgets, governance and complex stakeholders. If youve also worked in the following roles, wed also like to hear from you: Project Manager, Technology … plus bank holidays, a Health Cash Plan, Income Protection, Training & Development and a Volunteer Day. SALARY: Up to £60,000 per annum (depending on experience) + Benefits LOCATION: Hybrid - regular attendance at Bristol HQ expected JOB TYPE: Full-Time, Fixed-Term Contract ending 31 March 2027 WORKING HOURS: Monday ...

enhancements across a highly-used mobile application for a major client. You'll play a key role in developing innovative app functionality, including customer reward and engagement features that enable users to earn points and rewards for positive behaviours. Working closely with wider technology, development, data and marketing teams … front and back-end mobile features while creating seamless, user-focused experiences. Key Responsibilities: Develop and enhance Android app features and functionality Build engaging customer reward and loyalty experiences Collaborate with cross-functional teams across technology, data and marketing Contribute to both front-end and back-end feature development ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is seeking a dynamic and analytical Customer … Analyst to join their Electricity Distribution team. This is an exciting opportunity to play a pivotal role in delivering innovative digital solutions that enhance customer experiences and streamline operations. Role: Customer Excellence Business Analyst Duration: 12 Months Location: Remote (travel for workshops, exp paid) Rate: £500 pd (umbrella ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

business problems and improve our customers' experience. This could include personalised communications for customers, improving our stock management models, better marketing effectiveness, maximising customer lifetime value and reducing customer churn. On any day, depending on your expertise and your learning objectives, you could be building models … relevant parts of the data science lifecycle including documentation and security considerations - Analysis of diverse data using statistical methods to make recommendations to improve customer experience and business results - Identify improvements in own work and develop own skills - Good understanding and use of our internal dataset - Working collaboratively ...

systems. The programme has strong backing from senior leadership and is now moving from discovery into build, with a particular focus on modernising CRM, customer experience and the wider application landscape. We're looking for an experienced Dynamics 365 Solution Architect who can take a strategic view … business systems fit together as the organisation evolves its technology estate. What you'll be doing Owning and evolving solution architecture across Dynamics 365 Customer Engagement and the wider CRM ecosystem. Helping shape the future direction of the organisation's Dynamics and Microsoft technology stack. Reviewing existing CRM, membership ...

business. This role will be responsible for shaping and managing the innovation pipeline, driving the adoption of emerging technologies, and delivering solutions that enhance customer experience, improve business performance, and create competitive advantage for the organisation. We are looking for a forward-thinking and hands-on technology leader … organisational capability and thought leadership. Influence senior stakeholders and contribute to the development of innovation investment plans, roadmaps, and future technology strategies. Skills: Proven experience leading innovation, technology transformation, or emerging technology initiatives within a large organisation. Strong knowledge of AI, automation, digital technologies, and their application within business ...

include: Fares, Ticketing & Retail: Ticketing platforms, payments, revenue and concessionary travel systems. Network Management & Operations: Timetabling, control room technology, operational systems and incident management. Customer Experience: Contact centres, passenger information, websites, mobile applications and CRM. Safety, Compliance & Operator Management: Contract performance, operator compliance, health and safety and assurance. … Data, Reporting & Integration: Data platforms, business intelligence, reporting and performance dashboards. Corporate Systems: Finance, asset management, workforce and document management. Candidates must have proven experience delivering complex technology or business transformation projects, with strong project governance, RAID management, supplier engagement, financial control and stakeholder management skills. Experience managing ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns and help … maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day Inside IR35 6-month contract Edinburgh Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … programme We're looking for an experienced Conversational Designer to join a major enterprise customer click apply for full job details ...

Quality Engineers with a strong focus on both manual and automated mobile application testing. The successful candidates will be responsible for ensuring high-quality customer experiences across iOS and Android platforms. 6-12 month contracts, ASAP start, located in Chester. Start: ASAP Duration: 6-12 months Location: Chester … days a week onsite Rate: £360pd Inside IR35 Key Skills & Responsibilities Strong hands-on experience in manual and automated mobile application testing across iOS and Android platforms. Proven expertise in designing and implementing mobile automation frameworks using Appium and/or similar tools. Experience using BrowserStack (or equivalent ...

work in a varied and highly technical environment. Job Role – Project Manager The Project manager is responsible for assigned projects from internal handover and customer kick-off through design, manufacture, integration, acceptance, commissioning and the end of the warranty period. The principal day-to-day interface between the customer and the delivery organisation. Duties – Project Manager • Act as the principal customer interface throughout project execution. • Lead multidisciplinary teams involving systems, hardware, software, mechanical, production, procurement, quality and support functions. • Understand and manage the lifecycle used to deliver bespoke electrical, electronic, software-controlled and electromechanical systems. • Establish ...

They support a portfolio of large-scale enterprise customers across highly complex and mission-critical environments. A brand that is known for delivering premium customer experiences through industry-leading communication and collaboration technologies. They are now recruiting for an experienced interim Senior Unified Communications & AV Engineer … variety of technical responsibilities, including: Taking ownership of complex technical incidents through to resolution. Providing expert support for video conferencing and collaboration technologies. Managing customer communications, expectations and escalations. Troubleshooting issues across meeting room, AV and unified communications environments. Supporting software releases, upgrades and readiness activities. Partnering with engineering ...

financial services organisation, operates mission-critical platforms that process large volumes of transactions securely and reliably. Technology plays a central role in delivering exceptional customer experiences while maintaining the highest standards of security, resilience, and operational excellence. Job Responsibilities/Objectives Designing and building high-scale Back End services … systems supporting high-volume transactional workloads in a regulated environment Applying Test Driven Development (TDD) throughout the software development lifecycle Required Skills/Experience Strongexperience in Back End software engineering Pair Programming experience Test driven development Strong Java development experience Strong IAM (Identity Access Managementpreferably Oauth & Azure ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...