1 to 25 of 43 Contract Customer Experience Jobs in the UK excluding London

Head of Product/Senior Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. … Product Strategy & Vision Help shape and deliver product/platform vision and strategy for the transactional communications platform Establish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomes Drive a shift from a legacy platform to a new platform. Platform Ownership & Delivery Lead ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from … client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

Technical Support Engineer – Service Management We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You’ll be at the forefront of customer interaction—delivering exceptional support experiences through a combination of technical expertise, communication, and empathy. Hybrid working Inside … IR35 Experience & Technical Skills 2–4+ years of customer-facing technical support experience Strong understanding of web application architecture Experience with one or more of the following: JavaScript, HTML, CSS, XML Experience with relational databases (e.g. MySQL, MariaDB, Oracle, PostgreSQL) Ability to write or debug ...

Customer Analytics Manager (Contract) £500 per day (Inside IR35) 3-month Contract London Hybrid - 2 days in the office This is a short-term contract opportunity to step into a critical gap within an established data and insights function. The assignment combines hands-on analytics with strategic insight development … shaping customer experience and go-to-market thinking during a sensitive period for the organisation. The Company They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting ...

measurable commercial outcomes. The Company They are a technology-led business operating in the online travel and insurance space, with a strong focus on customer experience and performance-led growth. The organisation combines a mature digital product with an ambitious optimisation roadmap. Their UK-based digital team plays … ensure data quality and test validity Analyse test results and translate insights into clear recommendations Deliver measurable improvements in conversion rate and user experience Your Skills & Experience Strong experience in CRO engineering or hands-on experimentation roles Proficiency in implementing and managing tests using leading experimentation tools ...

proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release … ceremonies and Theme level sprint showcases as required. Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead the Charging Customer experience landscape. Essential Skills, Knowledge and Experience Required: Customer first mindset. Good understanding of automotive industry, including competitor and market awareness. ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound ...

wider organisational business plan. Conduct regular horizon scanning and playback sessions (technology, regulation, market dynamics). Define and align strategic themes (i.e. automation, customer experience, data maturity, modern workplace, or operational efficiency) that map to the business plan. Promote a digital-first way of working (agile, user-centred … service needs to define a good quality solution on time that meets all stakeholder needs and roadmap milestones Qualifications: Agile, PRINCE2, APM, Product Design, CX, Service Design or equivalent qualifications desirable HND or Degree level qualification change management experience (Prosci ADKAR awareness preferable) or equivalent in industry experience ...

CTAs, menus, error messages, system prompts, warning messages, and instructional content. Ensure all content aligns with company's brand voice and supports a premium customer experience. Ensure text is translatable, culturally appropriate, and scalable across global markets. Warning Messaging Strategy: Define warning messaging principles, guidance, and language standards. Lead … research, usability testing, telematics data, and competitive analysis to optimise content. Champion UX writing and content design best practices across the organisation. Essential Skills & Experience Required: Expert command of the English language, with impeccable grammar and clarity. Proven experience in UX writing, content design, or product writing ...

likely to extend) Location - Midlands/Birmingham (2 day per week onsite) Overview: We're working with a well-established organisation undergoing a major Customer Experience transformation programme. They're implementing a brand-new CRM ecosystem built on Salesforce. This is not a pure architecture role, instead … technology and business teams This role is less about defining architecture from scratch and more about hands-on consultancy, refinement and delivery support. Skills & Experience: We're looking for someone who can operate across both architecture and functional domains: Strong experience across Salesforce Clouds: Service Cloud Sales Cloud ...

Senior) is expected to have a deep understanding of front-end technologies such as React JS, HTML, CSS, and JavaScript. They should also have experience collaborating with designers and back-end developers and be able to optimize applications for performance and responsiveness. Your Responsibilities Responsible for the front … native, HTML, CSS and JavaScript under frameworks like React.js aligning with software development standards. Good understanding of DevOps concept and Azure ADB2C. App deployment experience in iOS and Playstore. Understanding of cloud services like API management (APIM), App service and Azure configurations. Collaborating with designers and back-end developers ...

work full time, and travel within, the UK* Duties: Seamless & Smart Energy PMO - Charging Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release … Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead the Clients' Charging Customer experience landscape Skills: Customer first mindset Good understanding of automotive industry, including competitor and market awareness Project management, leadership and planning skills ...

such as traffic, engagement, leads, and orders. Use data and insights to prioritise improvements and future initiatives. Identify opportunities to improve digital effectiveness and customer experience. Requirements Proven experience (typically 3-5 years) in e-commerce, digital marketing, or digital programme management. Demonstrated track record of executing complex … digital initiatives. Experience working with large product or service portfolios in a B2B environment. Strong experience with website content management, optimisation, and e-commerce platforms. Experience working in matrixed, global organisations. Hands-on approach. What We Offer Opportunity to work on a strategic e-commerce programme. Exposure ...

effective storytelling. This role will lead the Content Design for key initiatives within Expedia Group's Loyalty portfolio. As a member of the Experience Design team, you will collaborate globally across Product Design, Content Design, and Research to create cohesive, traveler-centered experiences. The Content Designer will demonstrate strong … your CV. Are you passionate about finding the right content solutions to meet users’ needs using research, data, and empathy? Do you have extensive experience bringing clarity, consistency, and usability to the overall product experience? Are you dedicated to designing experiences that are helpful and human ...

Contact Centre Customer Support Representative Global Leading Technology company looking urgently for a Customer Support Representative in their contact centre. You will be at the forefront of the customer experience—providing best-in-class support and ensuring every interaction leaves a lasting positive impression. Job description … appropriate Subject Matter Expert teams Deliver timely support across phone, email, and case systems Provide initial troubleshooting, product guidance, and solutions Key experience Strong communication skills—you can connect with people at all levels A natural problem-solver who asks the right questions A team player with the ability ...

Title: Product Owner – EV Charging - (phone number removed) Number of Positions: 1 Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value … ceremonies and Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead Charging Customer experience landscape Skills: Essential Criteria Customer first mindset Good understanding of automotive industry, including competitor and market awareness Project management, leadership and planning ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

updated accurately and resolved within SLA Follow, maintain, and update IT processes and procedures as required. Identify opportunities for continuous improvement to enhance customer experience Contribute to the creation and maintenance of knowledge base articles and documentation Build effective relationships with colleagues, wider support teams, and business partners … Work independently and unsupervised when required, using initiative and sound judgement Key Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office ...

Customer Service Advisor - (Dutch, Hungarian and Spanish Speaking) - IT Consultancy - £15.84 PAYE- Fully Onsite No experience required, full training provided Dutch language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications … Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient ...

looking for a driven and adaptable Data Analyst to join a major business transformation programme focused on improving data quality, modernising processes and improving customer experience. This role sits at the heart of a long-term initiative to better structure, manage and use data across the organisation, helping shift … Helping centralise data into a more structured and accessible environment Enabling better decision-making through improved data insight and quality Supporting a more proactive, customer-focused approach to operations This is an opportunity to make a tangible impact on how a business operates and serves its customers, while working ...