1 to 25 of 94 Contract Customer Service Jobs in the UK excluding London

Customer Service Agent - Temporary Contract Location: Nottingham Contract Length: 10 weeks Start Date: Monday 2nd February 2026 End Date: Sunday 12th April 2026 About the Role As a Customer Service Agent , you'll deliver exceptional reactive and proactive support through our Live Chat function, using … Sales through Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value. Key Details Shifts: 4 on/3 off or 5 on/2 off (TBC) Includes ...

operations environment at a ITIL Level 2/3 level within an infrastructure/technical team. The successful applicant will require, good communication and customer service skills. You must have a methodical, yet flexible approach to your work and be able to exercise responsible judgement alongside being well … Description and Personal Specification. Main duties of the job Incident and Problem Management o Provide support for IT issues, managing incidents and service requests.o Diagnose/Analyse, troubleshoot, and resolve complex hardware andsoftware, and issues in a timely manner, often providing the appropriatecourse of action where different options ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

summary As a Support Service Desk Analyst, you will be responsible for being a team member of the 1st Line Service Desk team that will be responsible for providing 1st line ICT support for the Group. Acting as a point of escalation for the Associate Service Desk … Analysts. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills and be comfortable building relationships with customers at all levels. ...

zero and digital and industrial transformations. EQUANS is a Bouygues group company. The Helpdesk Administrator is responsible for providing efficient administrative and customer service support across Facilities Management operations, ensuring all maintenance requests are logged, tracked, and resolved within agreed service levels. Acting as the first point … phone, email, or fax. Log, track, and manage the full life cycle of work orders through the Maximo CAFM system. Apply and monitor service level agreements (SLAs), ensuring urgent requests are prioritised appropriately. Coordinate and assign work to in-house engineers or subcontractors and raise purchase orders when needed. ...

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients’ personnel and customers. A strong commitment … client values and customer service excellence is essential. Key Responsibilities: Provide quality technical support to internal and external customers while upholding company values. Deliver product training, knowledge, and expertise to staff and clients. Respond promptly to support requests via phone, email, or in-person and provide timely solutions. ...

operations. The Desktop Engineer will play a key role in ensuring the smooth operation of IT infrastructure, which directly influences employee productivity and client service effectiveness. Key Responsibilities: Act as the primary contact for all IT-related issues, including hardware, software, and network problems. Resolve support tickets related … cybersecurity, to escalate and resolve complex issues. Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options. Qualifications: Experience: 3+ years in a desktop support or technical support role, preferably within a corporate or financial services environment. Technical Skills: Strong ...

able to get BPSS clearance (need to have been in the UK for 3 years) About the Opportunity We are seeking a dynamic and customer-focused Second-Line IT Support Technician to join our clients team at their UK Head Quarters, situated at Birchwood Park, Warrington. The other location … site support to end-users, ensuring smooth and efficient technology operations.This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities General End-User IT Support Provide first-line ...

their IT Support team. The team of 16 supports users across the EMEA region on a wide range of issues. Responsibilities are shared across Service Desk support, Hardware and Floorwalking. You will be supporting users across the whole business and at all levels including the trading team that need … minimise downtime at every opportunity. We are looking for a positive, solution-focused IT Support professional with excellent customer service skills. You will be involved in BAU support as well as project support. The successful candidate will have the following experience: 2-7 years of experience ...

staff and be the point of contact for managing all hardware and software issues assigned to you whilst working in accordance with the Trusts service level agreement. As a result, efficient and effective communication skills in a wide range of forms are vital. Participation in an extended … appropriate) This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure ...

Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise … customer engagement, streamline omnichannel communication, and improve service performance through Sprinklr Modern Care and related systems. You will lead the design, configuration, and integration of Sprinklr capabilities into complex technology landscapes, ensuring seamless alignment with business needs while providing expert consultancy to stakeholders across the organisation. Key Responsibilities ...

Lead Generation and Management: Assist with lead generation activities, such as online research and some outbound calling to prospective customers and maintain and update customer records and sales pipelines in the CRM (SalesForce) system. Collaboration: Coordinate with various internal departments, including marketing, product, and customer service … align strategies and resolve complex issues for merchants and partners. Data Management and Analysis: Utilize CRM software (e.g., Salesforce) to track leads, update customer records, and analyze sales performance data to provide insights for strategic decision-making. Creating and generating reports to and identify sales/acceptance gaps. Skills ...

within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. … class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/ ...

Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join … Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role ...

customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication … good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. ...

corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations … procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirement's: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Proven ...

advanced apprenticeship, and the successful applicant will receive support for a formal Level 6 day-release training course, additional training in IT, AV and customer service may also be provided. During your apprenticeship, there will be an opportunity to gain experience working in different areas … allow you to put your newly gained skills to practical use.You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support ...

join the team as part of an equipment swap-out programme. This role is ideal for someone who enjoys hands-on work, providing excellent customer service, and learning new technical skills. You will be responsible for upgrading home-care devices from analogue to digital systems, visiting customers … care equipment from analogue to digital systems Demonstrate equipment features and usage to customers Ensure accurate completion of documentation and installation records Provide excellent customer service at all times Follow instructions and adhere to agreed processes Travel to customer locations as required Requirements: A flexible, team-focused ...

Help drive a business-led enterprise AI strategy Advise senior leaders on value-driven AI adoption and strategic direction. Align business functions (Marketing, Sales, Customer Service, etc.) to outcome-focused AI roadmaps. Assess and guide existing AI consulting and agent-development teams. Provide expert insight on GenAI platforms … understanding of GenAI platforms (e.g., Gemini, Microsoft Copilot, OpenAI, Anthropic) and their practical constraints. Experience building AI roadmaps that align business functions (Marketing, Sales, Customer Service, Operations, Digital, Risk). Knowledge of AI governance, risk, compliance, and responsible AI frameworks relevant to FS environments. Exposure to AI delivery ...

network connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates … associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction ...

seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting. The Engineer will … first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs ...

Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h UmbrellaJan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services … support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing ...

Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h Umbrella Jan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide … services and support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket ...

Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h Umbrella Jan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide … services and support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service click apply for full job details ...