1 to 25 of 72 Contract Customer Service Jobs in the UK excluding London

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day | Inside IR35 | 6-month contract | Edinburgh | Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … programme We're looking for an experienced Conversational Designer to join a major enterprise customer service transformation programme, with a particular focus on designing effective voice-based customer interactions. This is a 6-month contract offering up to £575 per day Inside IR35 and requiring 2 days ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Dutch Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity … candidates with strong communication skills, a customer-focused approach and an interest in technology. Full training will be provided , making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support. The Details Location: Peterborough Hours: 37.5 hours per week, between ...

Customer Support Manager - 10 Month FTC Farnborough | Hybrid | £35,000-£38,000 | Immediate Start Are you an experienced Customer Support Manager looking for your next opportunity We're recruiting for a 10-month maternity cover contract with an established business based in Farnborough. This is a varied, hands … role combining customer support, team management, sales administration and supplier coordination. An immediate start is essential to allow for a full handover with the current manager. What you'll be doing: Managing a busy B2B customer support inbox Acting as a key point of contact for customers ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This … role is pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem ...

Role: Customer Service - Logistics/Supply Chain Environment Type: Contract (12 Months with potential to go PERM) Location: Chertsey, UK Working Model: Hybrid (2 or 3 days per week in office) Work Hours: 37.5 Hours per Week What You'll Do: Investigate & Resolve: Find the root cause … delivery failures and coordinate solutions with warehouses and couriers (3PLs). Manage Escalations: Take ownership of complex customer service tickets and order cancellations. Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes. What You Need: Investigative customer service ...

Description: Job Title: Service Analyst Rate: £460 Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Job Description: Description and Location Digital is focused on helping the client engage with citizens. Join a team that imagines … removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.? Digital Platforms Run and Change is focused on running and evolving ...

Service Desk Analyst Rate: £250 per day, umbrella rate Location: Hampshire Working arrangement: 5 days per week onsite Contract length: 6 Months Clearance requirement: SC cleared or eligible for SC clearance Your new company You will be joining a Shared Service Desk team within a government body, providing … first-line IT support to users. You will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. ...

week, 1-hour unpaid lunch) - Rolling shifts About the Role Are you an organised multi-tasker with a passion for problem-solving and great customer service? Join our Service Operations Centre (SOC) as a System Coordinator and play a key role in supporting the rapid growth … Electric Vehicle Infrastructure (EVCI)! In this fast-paced position, youll act as the central hub for our EV clients and field service engineersmanaging live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets. Key Responsibilities Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers ...

printers and photocopiers while working towards a nationally recognised apprenticeship qualification. You'll be part of a supportive team, learning valuable technical and customer service skills that will help build a successful career in the digital and IT sector. Key Responsibilities: As a Digital Support Technician Apprentice … develop new technical skills. Good communication skills. Ability to work independently and as part of a team. Positive attitude and strong work ethic. Previous customer service experience. Desirable: Full UK driving licence (advantageous but not essential). Basic understanding of IT hardware and technology. Experience working with technical ...

Customer Services & Data Officer Byfleet Salary: £30,000 - £32,000 per annum Maternity Cover Contract - Full time - Flexi time Are you passionate about delivering exceptional customer service and keeping data accurate, organised and actionable? We're looking for a highly organised Customer Services & Data Officer … join a collaborative and friendly team on a maternity cover contract . This varied role combines customer service, data management and event administration, ensuring a seamless experience for participants while maintaining the integrity of the CRM and operational systems. The Customer Services & Data Officer will: Manage ...

Service Desk Analyst – 12-Month Contract – Cambridge My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach … strong focus on delivering a positive user experience. Skills Required from the Service Desk Analyst: Experience working within an IT service desk or IT support environment. Windows 10/11 desktop support and troubleshooting. Hardware, software and peripheral support. Experience managing incidents and service requests through ...

independent technology and services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow … ticket management, and delivering excellent customer service across a Microsoft-based enterprise environment. Location: Barrow-in-Furness, LA14 1AF Contract: 01 Dec - 03 May Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company). Hours: 37.5 ...

independent technology and services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow … ticket management, and delivering excellent customer service across a Microsoft-based enterprise environment. Location: New Park Place, Derby, DE24 8DZ Contract: 01 Dec - 03 May Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company). Hours ...

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Multilingual Customer Service Analyst (Romanian/Dutch/Polish) Customer Service Analyst, Romanian, Dutch or Polish speaking Onsite in Peterborough - £14.22 P/H - Initial 6 Month contract We're recruiting for a global technology business that is growing its multilingual service desk. … First point of contact for customers by phone, email, chat and portal, in your native language and English Log, categorise and prioritise incidents and service requests in the ticketing system Resolve first-line issues such as password resets, account access, software and hardware faults, and basic troubleshooting Escalate complex ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services ...

technical queries and resolving issues relating to laptops, computers and other IT equipment. Key Responsibilities: Providing first-line IT support through the service desk Responding to technical queries and troubleshooting hardware and software issues Assisting users with laptop and computer-related problems Logging, updating and progressing support tickets … line with service desk procedures Escalating more complex incidents to the appropriate technical teams Maintaining clear and accurate records of incidents and resolutions Delivering professional and helpful customer service to all users Job Requirements: Experience in an IT Service Desk or Helpdesk Analyst role Basic knowledge ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

Responsibilities: Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Logging, prioritising, and managing incidents and service requests in line with internal SLAs Providing 1st line technical support for hardware, software, and system-related issues Troubleshooting common issues relating to Windows … issues to the relevant teams when required Maintaining accurate records of issues, fixes, and updates within the helpdesk system Delivering a high level of customer service to internal users across the business About you: Previous experience working within an IT Service Desk or Helpdesk environment Strong troubleshooting ...

Health & Safety policies and practices. Essential Experience: Demonstrate evidence of effectively liaising with key stakeholders internal and external to the organisation Experience of a customer service role, with evidence of outstanding customer service and quality assurance Actively working in IT/Digitech industry Essential Qualifications: Minimum ...

hardware and software issues Setting up and configuring devices where required Escalating more complex issues to the relevant support teams Delivering friendly and professional customer service What we're looking for: Previous experience in a 1st Line, Service Desk, IT Support or Tech Bar role Good knowledge … resets and basic user account issues Confident troubleshooting basic hardware and software problems Comfortable working in a busy, fast-paced environment Strong communication and customer service skills Happy to work 5 days per week onsite in Aberdare If you're interested and available for a new contract opportunity ...

activities. Support the organisation and execution of partner events, partner connects, and virtual campaigns. Experience Requirements: Professional experience in sales support, channel operations, administration, customer service, marketing, or a related business function. Bachelor's degree in business administration, Marketing, Communications, or a related discipline preferred Previous internship … written and verbal communication skills with confidence. Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Teams, and Outlook. Strong analytical and reporting capabilities. Strong customer service orientation and commitment to delivering a positive partner experience. Experience working with SFDC, partner portals, or business reporting tools is desirable. Additional ...

Line Service Desk Analyst Derby| 6-Month Initial Contract Are you a customer-focused IT professional who enjoys solving problems and delivering exceptional support? We're looking for a 1st Line Service Desk Analyst to join a fast-paced and growing IT function, providing first-class technical … secure an initial 6-month contract with a possibility into a permanent position for the right individual. The Role As a 1st Line Service Desk Analyst, you will be the first point of contact for all IT-related incidents and service requests. You will play a key role ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...