1 to 25 of 99 Contract Customer Service Jobs in the UK excluding London

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

Job summary We are currently looking for an enthusiastic individual to join the Trust's Service Desk team to cover a secondment for 6 months to be based at Diana Princess of Wales Hospital in Grimsby. We need someone who can help us in helping others and is interested in working in a Service Desk/Call Centre … role within the NHS, this role also has a considerable amount of administrative function within it. You must have excellent customer service skills and be able to integrate well within the department having excellent communication and interpersonal skills. A good standard of GCSE education (or equivalent) of at least five passes at level 'C' or above which must … include English and Maths. You must also be IT literate with a good working knowledge of MS Office applications and ideally be able to demonstrate experience of customer service. Main duties of the job To provide support in facilitating the function of the Trust Service Desk; to log incidents, requests for solutions and service requests for identified More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer service or call centre work, along with experience using ServiceNow, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and … us to deliver support to the NHS and improve people's care. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner More ❯

you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare? North Cumbria Integrated Care NHS Foundation Trust is seeking a motivated IT Service Desk Assistant to join our team based in Carlisle . This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with … the deployment of a new software system. Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours. Please note: occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service … basic 1st line remote technical support. Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales. As well as providing advice and 1st line technical support, the More ❯

SC Cleared Service Desk Analyst 6 Months £250 per day (Inside IR35) Birmingham 5 days per week Shift work - 3 days on 4 days off or 4 days on 3 days off This role is to provide first line IT support expertise to help support the company network of services across the UK. The individual will work as part … of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. ***Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position*** Responsibilities on the role- * Communicate effectively with customers and third parties via telephone, email … and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and More ❯

Overview Due to a recent promotion Wincanton is recruiting for a Service Desk Analyst to join the team in our Head Office for a 12 month FTC. The Service Desk Analyst works in the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service … pattern 07:00-15:30/08:30-17:00 Based in Chippenham Head Office How will you contribute? Provide 1st line IT technical support,taking ownership of the customer Incident or Service Request and see it through to resolution Monitor support ticket queues ensuring incidents are actioned in line with SLAs Maintain support tickets correctly and keep … staff in Chippenham, Smart Meeting rooms and Hot Desks Mobile Device and Tablet configuration for Operational Services via SOTI mobi-control Laptop rebuilds if required Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately Create a positive impression of the Service Desk by building a rapport with the customer More ❯

Our client is looking to recruit several Customer Service Advisors to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career. Are you someone that has a wealth of life experience which could help you navigate challenging situations … a family, or the life skills you've built up from years of building relationships with those around you. If so, you have transferrable skills to success in a Customer Service Technical role. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple … router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. We understand that life never stands still, and like most roles, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can More ❯

and transformation to Government, Defence, Policing and national infrastructure for over 15 years. As a Silver ERS Armed Forces Covenant SME, we are continuing to expand our network of Service Management and IT Professionals to support key transformation programmes within secure and complex environments. We are currently growing our consultant network to support a critical national policing capability, delivering … around-the-clock operational support services. As a Service Desk Analyst , you will play a key role in the first-line technical support and service resolution process, helping maintain and support IT operations across a secure network. Service Desk Analyst – Defence & Policing Programme Location: On site - Near Birmingham airport Active Clearance Required: DV cleared & NPPV3 Sector: Defence … Government, Policing Duration: Ongoing Contract - initial 12 months Day Rate: £250 per day Inside IR35 or up to £40,000pa. Your Role As a Service Desk Analyst, you will work as part of the Customer Service Centre (CSC) providing first-line support to a nationally distributed user base. Working on a 24/7/365 shift More ❯

Project Manager £292.54 - £400 per day Morson are currently recruiting for a Service Delivery Manager to support one of our clients providing sonar services to international navies. The support services provides both a UK and in country support infrastructure built around project leadership, technical services, obsolescence management and technical services. We are looking for either a service delivery … can offer the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and … is to be completed in accordance with the Thales Integrated Business Planning process Have a good understanding of the Integrated Logistic Support function in order to ensure that all customer feedback is used to optimise all product articles and services Monitor overall performance of services, identifying areas for service expansion or product enhancement Ensure operations teams are aware More ❯

to collect and set up their devices. Troubleshoot basic setup or enrollment issues and escalate complex issues where necessary. Maintain deployment logs and report on completed handovers. Provide excellent customer service to users during setup. Skills & Experience Required: Prior experience in a similar IT support or device deployment role. Strong working knowledge of Microsoft Intune/Endpoint Manager … support role is a plus. Desirable: Microsoft certifications (e.g., MS-900, MD-102) are an advantage. Experience with password reset tools or Identity Management systems (e.g., Azure AD, self-service portals). Customer service background in an IT setting. More ❯

to collect and set up their devices. Troubleshoot basic setup or enrollment issues and escalate complex issues where necessary. Maintain deployment logs and report on completed handovers. Provide excellent customer service to users during setup. Skills & Experience Required: Prior experience in a similar IT support or device deployment role. Strong working knowledge of Microsoft Intune/Endpoint Manager … support role is a plus. Desirable: Microsoft certifications (e.g., MS-900, MD-102) are an advantage. Experience with password reset tools or Identity Management systems (e.g., Azure AD, self-service portals). Customer service background in an IT setting. More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We … are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support to internal … users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows and More ❯

Overview Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office for a 12 month FTC. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single first point … As such the successful candidate will have a broad range of technical skills and a proactive attitude willing to make this role their own, as well as a strong customer service mindset and can do attitude. Service Desk Hours of work Mon-Fri 07:0019:00 based in our Chippenham Head Office The 2nd line team primarily … occasional travel may also be required for site visits or tech bars. How will you contribute? Responsible for providing 2nd level support for operational services in line with the Service Level Agreements Responsible for SOX compliance reporting and auditing Responsible for maintenance/housekeeping of Wincanton user and asset estate Following and enhancing ITIL processes (Event, Problem, Knowledge, Change More ❯

and gain valuable experience. Many engineers have transitioned into different roles or sites within the business. A Supportive Team : Work alongside a collaborative team where your technical expertise and customer-focused approach will be valued. While the initial contract is for 12 months, there is potential for future opportunities, depending on business needs. Dynamic Day-to-Day : You'll … and vendor procedures. Vendor Certifications & Compliance : Stay current with relevant vendor certifications, ensuring compliance with best practices and safety guidelines, especially around electrostatic discharge (ESD) and IT equipment handling. Customer Service : Provide exceptional customer service, working directly with end users to ensure a smooth IT experience. Key Requirements: SC Clearance is a MUST : Only candidates who More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Business Units' requirements as appropriate Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times on the Group and Company … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct … and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a 'Can-Do' attitude. Be an excellent all-round communicator More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Lithuanian and English speaking, with strong all-round communication skills. If you are a charismatic Lithuanian and English-speaking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Spanish and English speaking, with strong all-round communication skills. If you are a charismatic Spanish and English-speaking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Lithuanian and English speaking, with strong all-round communication skills. If you are a charismatic Lithuanian and English-speaking More ❯

bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training More ❯

bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training More ❯

is dedicated to enhancing convenience and fostering smarter lifestyles through their high-quality products and services. They are seeking a passionate and skilled professional to contribute significantly to their customer service training efforts across Europe. Responsibilities: Deliver technical training to support staff across 15 subsidiaries in Europe from the UK base. Develop training modules for specific product groups … you to apply for the European Product Technical Trainer position and join a team that values leadership and innovation in the digital age. Your expertise will directly enhance the customer service experiences across our clients vast network, making a real impact on a global scale. More ❯

ICT Service Desk Analyst - 12+ Month Contract Location: Wymondham, Norfolk, NR18 0WW | Schedule: Monday-Friday, 9:00 AM-5:00 PM (rotating shifts between 8:00 AM and 5:00 PM) Hybrid Work: Considered after 3-month review Contract Length: 12 months, with possible extension Security Clearance: Must have lived in the UK continuously for the past 3 years … Work: Applicants must have current and unrestricted right to work in the UK. Unfortunately, visa sponsorship is not available for this role. Are you experienced in handling high-volume service requests and delivering exceptional customer support? This role is ideal for candidates from any industry who have worked on a help desk or service desk , and are … now looking to step into the world of ICT support. Key Responsibilities Manage a high volume of incoming calls , live chats , and self-service portal requests. Deliver excellent customer service while troubleshooting or triaging basic ICT issues. Log, categorize, and assign service tickets using internal systems. Work closely with ICT teams to ensure timely issue resolution. More ❯