26 to 50 of 106 Contract Customer Service Jobs in the UK excluding London

a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and … support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond … queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development more »

Service Desk Analyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk … Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System Checks * Comply with all company policies … and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business * Capture and record all more »

initially with likely extension Pay Rate: £24.18 per hour What you'll do Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements Escalate issues in line with company processes to ensure customer demands are met Able to … communicate on issues to meet business and customer requirements to avoid escalations Provide customer service to internal and external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and … improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract. What you'll need Proven experience in IT Service environment Ideally certified in appropriate technologies, Dell and Windows to support business more »

in Belfast. Breakfix work/Tech bar Breakfix work/Tech bar Responsibilities: Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements Escalate issues in line with company processes to ensure customer demands are met Able to … communicate on issues to meet business and customer requirements to avoid escalations Provide customer service to internal and external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and … improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract. What you'll need Proven experience in IT Service environment Ideally certified in appropriate technologies, Dell and Windows to support business more »

Responsible for the production of the specification and design/modification of information systems, including overseeing development work. Undertake impact analyses to feed into service changes required after project delivery. Responsible for regular creation, ownership and management of all core project documentation including project plans, risk, issue logs, meeting … to meet the project targets. Co-ordinate and manage internal and external parties to ensure their effective involvement in change management, delivery and ongoing service, according to policy of the customer organisations. Ensure that quality standards are maintained throughout, such that each project deliverable is fit for purpose … Essential Proven successful structured project management skills/experience including experience in managing change and leadership of project teams. Significant relevant experience in health service or other major large scale customer service oriented organisation. Desirable Health information experience Experience of Service Change Management/business Transformation more »

Service Desk Analyst 3 month contract We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams. Technical skills covering O365, Windows … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching … Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

Service Desk Analyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching … Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

new people plan. ensure LEASE in both its current and future form - is compliant across Government functional standards including financial management. The Leasehold Advisory Service is a small, expert organisation that provides free advice on residential leasehold and park homes law . We have recently had a new and … the organisation and citizens. Inspires and motivates teams to be fully engaged in their work and dedicated to their role. B. Delivering a quality service Able to demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Delivers a high quality … efficient and cost effective service by considering a broad range of methods for delivery. Ensures full consideration of new technologies, accessibility and costings. Adheres to legal, regulatory and security requirements in service delivery. Proactively manages risks and identifies solutions. Establishes how the business area compares to industry best more »

a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

for detail this role will suit you. Main duties of the job To provide effective and efficient administrative support for the e-Rostering & Bank Service covering Grimsby, Goole and Scunthorpe Hospitals. To deliver excellent customer service and to provide approaches/solutions to all of the customer … operate the Northern Lincolnshire and Goole Hospitals Bank Staff Management System that provides temporary staff to all wards and departments Provide a seven-day service, including unsociable hours as required to meet service needs About us We're a large organisation with three hospitals located in Scunthorpe, Grimsby … numeracy and literacy Desirable High Award ECDL or equivalent Occupational Experience Essential oExperience of Microsoft Office (word, excel, Outlook) oPrevious IT support experience oCustomer Service skills Desirable IT knowledge, Data collection/retrieval Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act more »

required to work on site in central Luton 2 days a week. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts, service requests etc. providing exceptional customer service. Ensure the prompt and thorough resolution of security incidents. Manage complex access management/permissions requests etc. … experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre/Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring more »

Service Desk Technician - Milton Keynes (Hybrid) - Hourly rate (DOE). Overview: My client from healthcare industry is seeking a skilled Service Desk Technician to join their team on a 6+ month's contract basis. This position offers a hybrid work arrangement. The ideal candidate will possess expertise in … and device configuration, while also addressing general IT issues as they arise. Exhibit a personable and friendly demeanor when interacting with users, providing exceptional customer service and support. If you are a motivated and experienced Service Desk Technician looking to make a positive impact within the healthcare more »

application developers and specialist application support. Main duties of the job We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust. You will be responsible for the logging of ICT support calls in a timely … and efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers. Good customer service skills are essential. All training will be provided. This post is a 12 month fixed term contract. About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of more »

new requirements. You will be support the efficient scoping, creation and training for clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will work with the Lead Digital Trainer on improvement projects, supporting as SME where appropriate. Travel to the hospital site will … sense of belonging working for Kettering and Northampton General Hospitals. Job description Job responsibilities Main Duties Using your knowledge to provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue … provide cover as and when required. Proactive approach to addressing identified training issues and retraining where necessary. Performance Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness more »

Salary: PAYE: £19.00 per hourLocation: Belfast Job responsibilities Perform technical work activities either remotely or on-site to meet business and customer requirements. Escalate issues following company processes to ensure customer demands are met. Communicate effectively on issues to prevent escalations. Provide excellent customer service for … internal and external customers. Adapt quickly to dynamic team environments. Ensure the department/contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Adhere to policies and procedures. Keep skills up-to-date with IT industry standards relevant to the role/contract. Key Requirements (Qualifications and … Skills): Proven experience in an IT service environment Ideally certified in relevant technologies (e.g., Dell and Windows) to support business strategy. Demonstrates an analytical and systematic approach to resolving complex problems. Ability to engage and influence at various levels (internally and customer-facing). Works under general supervision more »

be an on-site point of contact for staff, students, and associates of the Garden. You will be responsible for delivering agreed level of service within the team and supporting an estate of approximately 600 desktops, laptops, and mobile devices. Main Duties: Service Desk Operations: Deliver on-site … 1st and 2nd line technical support with occasional travel to regional sites required. Provide excellent customer service with strong communication via telephone calls, emails, in-person, and online meetings from first contact through to resolution of the issue. Analyse, diagnose, and resolve incidents, including escalating issues to third … Ensure asset management information for the technology estate is current and recorded. Update customers regarding service statuses, planned maintenance and service interruptions following communication Deliver remote support to regional gardens and hybrid Assist in maintaining IT support procedure and process Advise users on IT policy and promoting good more »

Joining a busy service desk within a global organisation, your role will be to help improve customer service levels by providing 1st and 2nd line support. Pay Rate: £200-250 Outside IR35 Location: Milton Keynes (2 days a week onsite) Duration: 6 Months Ideally you'll have more »

content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and … collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements. Qualifications You will have gained the following skills/experience: You're passionate about communication, learning and development … external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content more »

Customer Support Executive needed for a contract role with our client in the EdTech/eLearning industry. This 1st Line/2nd Line Support role is a contract position, lasting for around 2 months initially, with the possibility of extension. This Customer Support Executive role will be working … to the problems Updating the Online Help Centre with support documentation Logging bugs and feature requests Liaising with a cross-functional team across Sales, Customer Support, Product and Development. Testing new bug fixes and features This role will suit someone from a 1st line/2nd line support background … with excellent customer service skills, and a strong attention to detail. Experience of working on SaaS products is a distinct advantage. The company is full of lovely people and the product is great. Please only apply if you are able to work 1pm to 9pm UK time, and more »

client is looking for a experienced IT Support Technician to join their team on an initial short term contract, working fully remotely. Main Duties Service Desk Operations: Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required. Provide excellent customer service … diagnose, and resolve incidents, including escalating issues to third Ensure asset management information for the technology estate is current and recorded. Update customers regarding service statuses, planned maintenance and service interruptions following communication Deliver remote support to regional gardens and hybrid Assist in maintaining IT support procedure and … process Advise users on IT policy and promoting good working practice with technology. Support improvements to systems and processes to ensure cyber Improvement of customer satisfaction through effective communication and reduction response Knowledge Transfer & Audio Visual: Develop technical documentation for the internal team and for users in the form more »

many high-profile and critical support tasks and will therefore be exposed to all areas of the business. This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform. … of ad-hoc scripting (Shell, PowerShell) on Windows Server/Desktop platforms. Assist with vulnerability scanning of devices utilizing standard security scanning tools. Manage customer expectations and resolve queries by working closely with Information Security through effective communication and reporting. Troubleshoot networking related issues using standard networking protocols and … wider IT Teams (Ivanti, VMWare, Hyper-V, Repository Server). Help Identify and implement any training requirements resulting from technical changes that affect the Service Organization by communicating with the System Support Manager. Effectively communicate with other resolver teams to deliver on tasks and assignments and meet strict performance more »

Basis. What you'll need to succeed Candidates wishing to apply must be able to demonstrate proven experience in the following key areas: Exceptional Customer Service Technical experience on a busy Service Desk (minimum 2 years) Working in large scale, multi-site environments Experience working to and more »

for the Team Leader when necessary. Managing TAS and fault operations systems. Handling incidents effectively. Collaborating and communicating with stakeholders on sites. Managing the service desk. Thoroughly checking alarms throughout the day to ensure their operational status. Monitoring multiple Gas sites across the UK using computer systems and CCTV. … 7958. Responding to alarms promptly and efficiently. Ensuring the safety of the Engineers and sites. Handling emergency situations with poise and professionalism. Providing exceptional customer service through effective telephone communication. Demonstrating good time management skills to meet deadlines. Contributing to the effectiveness of the team. Upholding a high … Synectics Video & Alarm Management, Active Directory, CCTV, Video Analytics, Perimeter Intruder Detection (PID) systems, and CNI Environment. Familiarity with the management of ISS operational service and maintenance contracts. Proficiency in using MS Office applications. Excellent verbal and written communication skills to establish and maintain successful relationships. Strong problem-solving more »