guidance on the design and deployment of GenAI-powered virtual agents across both voice and digital channels. Advise on voice AI integration into omni-channel contact centre platforms (eg Genesys, Avaya, Amazon Connect, Five9). Define and refine requirements, use cases and success criteria for RFI responses. Assess and recommend LLM/GenAI technologies (OpenAI, Anthropic, Google Gemini, etc.) and More ❯
Nottingham, Nottinghamshire, England, United Kingdom
Click Digital
fully trained, you’ll move to a hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities Handle incoming calls and emails via Genesys, logging incidents into ITSM. Aim to resolve issues at the first point of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate closely with your More ❯
experience working with service centre performance data, including operational metrics and KPIs Ability to translate data into actionable insights for leadership and board presentations Exposure to contact management systems (Genesys) HOW TO APPLY: Please register your interest by sending your CV to Mojola Coker via the apply link on this page. More ❯
