Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant … appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction more »
A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. more »
£180 per day 8 weeks in total Torquay Job Specification Changing passwords in the solution (currently things are either default or not that complex for ease of install)Documenting the use of the system for backup tasksUpdating the full stackSetting more »
Job summary The post holder will be required to give support to the Application and Support Manager in day to day configuration of MHCS electronics system. They will also be required to assist in project planning and implementation of new services.Working as part of the project … team they will be the first point of contact for many staff and will be required to provide support, training and guidance along with contributing to the development of policies and procedures. The post holder will also ensure that standard project management methodologies are applied to progress and … Essential Able to produce reports that convey complex issues in everyday language Possess excellent written and oral communications skills Relevant experience of providing Helpdesksupport to I.T. users Ability to negotiate with and motivate staff to facilitate delivery of elements of a project Ability to provide and receive more »
