1 to 25 of 40 Contract ITSM Jobs in the UK excluding London

DHCP, Wi-Fi and VPN. Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold current, valid DV Security Clearance. Must ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

investigating application, workflow, access, and integration issues Ability to analyse logs, system behaviour, and user-reported issues to determine root-cause Familiarity with IT service management processes such as Incident, Problem, and Change Management Experience using ticketing/service management tools (e.g. ServiceNow, Jira) Strong communication and stakeholder management skills ...

Windows 11 Active Directory SCCM/Microsoft Configuration Manager Citrix and/or VDI environments Microsoft Office 365 Experience using ServiceNow or similar ITSM platforms. Understanding of software deployment and endpoint support processes. Ability to manage multiple priorities in a fast-paced project environment. Excellent communication and customer-facing skills. ...

logical approach to troubleshooting and fault diagnosis. * Ability to prioritise workload and work effectively in a fast-paced environment. * Experience using enterprise ITSM platforms. Desirable * Active Directory administration experience. * Knowledge of Intune, Endpoint Management or Azure Active Directory. * ITIL Foundation certification or awareness. * Experience supporting enterprise-scale public sector ...

Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment This is an excellent ...

knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting. An understanding of IT security principles and good practice. Familiarity with ticketing or IT service management systems. Strong communication skills and the ability to explain technical issues clearly to non-technical users. Good organisational skills and attention to detail. ...

methodologies, DevOps, or product-focused delivery teams. Familiarity with infrastructure monitoring and performance management platforms. Proficient in the use of Jira, Confluence, and IT Service Management tools. Experience in managing platform certificates and ensuring secure communications across enterprise environments. A solid understanding of hybrid infrastructure environments that encompass both ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

operational processes. Work with stakeholders to capture functional and non-functional requirements for new or modified services. Ensure new services integrate effectively with ITSM processes, including Incident, Problem, Change and Configuration Management. Produce service design packages, service models, operational procedures and support documentation. Define service standards and ensure compliance with ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation/HCI, Kubernetes, networking ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

role. Experience supporting Microsoft 365, Windows, laptops and end-user devices. Exposure to Intune and Entra ID (Azure AD). Experience using ticketing or ITSM systems. Strong organisational and documentation skills. Ability to manage a busy workload and prioritise effectively. Friendly, patient and customer-focused approach. Role details: Job role ...

HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Experience utilizing ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Comfortable operating within an Agile/Scrum framework, participating in daily stand-ups, sprint planning, and retrospectives. ...

Clearance (or eiligibility) Vendor management and procurement expertise. Requires a dynamic and autonomous leader with strong communication and project management skills. Knowledge of main ITSM and Operational standards and frameworks such as ITIL V3 and V4, IT4IT Knowledge of cybersecurity and how this works across Service Management and Operations. Next ...

responsibilities Act as the Single Point of Contact (SPOC) for IT support requests. Log, categorise, prioritise and manage incidents and service requests through the ITSM platform. Provide first-line diagnosis and resolve common technical issues using documented procedures and knowledge articles. Complete password resets, account unlocks and user account administration. … Help Desk or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. The ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. Good attention to detail and organisational skills. ...

Design and implement privileged access policies, credential management, vaulting, session monitoring and least-privilege controls. Integrate CyberArk solutions with Active Directory, LDAP, SIEM and ITSM platforms. Produce high-quality technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), security architecture documentation and implementation runbooks. Conduct security assessments, identify ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential Criteria Experience in a customer service ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

administration via ST04, HANA Cockpit & HANA Studio Upgrades & Maintenance: Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Service Management: Experience utilizing ITSM tools (eg, ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Desirable/Preferred Skills (Market Advantage) Familiarity with SAP BTP (Business Technology Platform) connectivity ...

infrastructure performance, capacity and availability. - Support infrastructure upgrades, automation, service transitions and technical improvements. - Manage incidents, problems, changes and configuration records in accordance with ITSM processes. - Collaborate with Networking, Storage, Security, Database and Application teams. - Produce technical documentation and provide guidance to junior engineers. Linux Engineer Skills and Experience - Proven ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...