1 to 25 of 44 Contract ITSM Jobs in the UK excluding London

integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience More ❯

and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of risk and compliance requirements related to IT transformations Experience working the financial services or banking sector Please note this is an More ❯

the NHS. Knowledge of IT Systems such as SCCM and Antivirus solutions. Knowledge of IT policies and procedures including IT security and disaster recovery. ITSM tools e.g Ivanti Experience Essential Experience of Call Centre/Helpdesk/Service Desk or other telephone-based customer service. Experience of working in an More ❯

party vendors to manage incidents and service requests in line with SLAs. Ensure all business requests and incidents are logged and tracked using internal ITSM tools. Ensure ERP data handling practices are compliant with GDPR and other regulatory requirements. Contribute to the development and maintenance of knowledge bases to support More ❯

MySQL, or PostgreSQL). Experience with FreshService or other helpdesk solutions. Experience with IT compliance and regulated environments. ITIL certification or familiarity with IT service management best practices. Why Join Us? Work with cutting-edge cloud and networking technologies . Opportunity to develop and enhance enterprise IT infrastructure . Collaborative More ❯

Work with supplier relationship teams on vendor reporting and tools processes to understand metrics and trends. Required Qualifications: An IT related degree or extensive ITSM/ITIL experience The IT Analyst will have 3+ years of experience/knowledge of computer hardware, network support, interfacing of software, desktop support, telecommunications More ❯

Work with supplier relationship teams on vendor reporting and tools processes to understand metrics and trends. Required Qualifications: An IT related degree or extensive ITSM/ITIL experience The IT Analyst will have 3+ years of experience/knowledge of computer hardware, network support, interfacing of software, desktop support, telecommunications More ❯

behavioural change. Experience managing third-party vendors and implementation partners. Strong financial and resource management skills. Proficiency in Microsoft Project and knowledge of IT service management frameworks (e.g., ITIL) is desirable. This is an exciting opportunity for a results-driven professional to lead a high-impact transformation programme and drive More ❯

Level Agreements (XLAs), then communicate, publish and track measurable outcomes Reporting & Dashboards: Produce management dashboards and deliver accurate, timely, and insightful monthly reports using ITSM tools and Power BI. Incident & Complaint Tracking: Develop processes for monitoring, tracking, and responding to User complaints and service pain points, with insights feeding into More ❯

and business processes. Produce high-quality documentation including business cases, process maps, and regulatory impact assessments. Key Skills & Competencies Strong knowledge of ServiceNow platform (ITSM, ITOM, GRC, or HRSD modules) Strategic Thinking & Business Acumen in Financial Services Business Analysis & Functional Design Change Management & Transformation Risk Management & Controls in Regulated Environments More ❯

user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues More ❯

user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues More ❯

users and customers. Responsible for ensuring that the MIM team and Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual More ❯

computer hardware, network support, interfacing of software, desktop support, telecommunications concepts, Data Base Management Systems Strong analytical skills An IT related degree or extensive ITSM/ITIL experience Excellent interpersonal skills to manage priorities, issues, and influence others. Excellent communication and change management acumen. Prior experience managing and resolving issues More ❯

a flexible approach to working on a rota basis and provide necessary cover when necessary Experience Required At least 4 years’ experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

in Manchester in which you'll need an Active SC Clearance to be considered* Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to More ❯

in Bristol in which you'll need an Active SC Clearance to be considered* Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to More ❯

user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues More ❯

user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues More ❯

Provide technical guidance and support to the migration and service transition team. Ensure solutions are scalable, secure, and aligned with enterprise architecture and IT service management arrangements. Support the planning, testing, and execution of the IT services migration. Proactively chase down and/or escalate issues where necessary. Support the More ❯

Directory – User support - Understanding of Windows 10/11 operating system – Administration and support - Using ticketing system to respond to portal requests using Halo ITSM – User support The successful candidate will be required to work 5 days a week onsite in Chichester. To discuss this exciting Service Desk Analyst opportunity More ❯

Directory – User support - Understanding of Windows 10/11 operating system – Administration and support - Using ticketing system to respond to portal requests using Halo ITSM – User support The successful candidate will be required to work 5 days a week onsite in Chichester. To discuss this exciting Service Desk Analyst opportunity More ❯

when needed Travel to other regional sites may be required Requirements: 4+ years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role More ❯

when needed Travel to other regional sites may be required Requirements: 4+ years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role More ❯

Troubleshoot Windows OS, hardware, and enterprise applications * Coordinate with third-party vendors for escalations and hardware replacements * Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) Key Skills & Experience: * Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. * Application support: Include More ❯