1 to 25 of 64 Contract ITSM Jobs in the UK excluding London

Skills & Experience Proven experience in IT Service Transition/Service Delivery roles Strong understanding of ITIL frameworks and Service Management principles Experience with ITSM tools (e.g. ServiceNow, JIRA) Experience working in both Agile and Waterfall environments Strong knowledge of service design and operational readiness Experience defining and managing SLAs, OLAs ...

tools * Windows and macOS endpoints * Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) * Mobile device management tools such as Intune or Jamf * ServiceNow or comparable ITSM platforms * Basic networking concepts (TCP/IP, DNS, DHCP) * Backup and data protection solutions * Exposure to Azure or AWS is a plus AI and automation mindset ...

supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure by Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security . Ability to interpret CVEs, CVSS scores ...

including Teams and OneDrive) Familiarity with Apple devices (MacBooks, iPads, macOS) Understanding of desktop, laptop, and printer hardware Desirable Experience using ServiceNow or similar ITSM tools Knowledge of mobility solutions Understanding of Microsoft Power Platform Prior experience in hardware/software support Active Directory knowledge Basic networking concepts Business & Professional ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

with protective Security applications - access control, CCTV, Intruder detection and PSIM - Experienced people manager, across wide range of capability levels - Proven capability in IT Service Management/Ownership (Service, Incidents, Problems, Changes, Release, Risks, Data etc) - Evidence of large scale/global technology transformation, service introduction and/or service ...

major cloud migration programme. Design, engineer, and implement cutting-edge endpoint security solutions utilising Trellix, BeyondTrust, and CrowdStrike. Deploy enterprise security solutions via ITSM systems, including Remedy and ServiceNow change control. Produce high-quality technical documentation, workflows, and support materials. Collaborate with security vendor consultants and Technical Account Managers ...

JavaScript, .NET) Experience with databases (SQL Server, Oracle) Knowledge of cloud platforms (Azure) Familiarity with SharePoint, Power Platform, or BI tools Understanding of ITSM tools and ITIL processes Experience in manufacturing, industrial, or regulated environments Why Apply? Work in a large-scale, technically complex environment Exposure to a broad range ...

initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within ...

Hands on approach with ability to troubleshoot and support users directly Strong stakeholder engagement and communication skills Experience working with service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge ...

skills Ability to troubleshoot remotely and desk-side Comfortable working rotating shifts, including early starts, late finishes and weekends Experience using ServiceNow (or similar ITSM tools) preferred ...

budget ownership.? Experience operating within risk, compliance and audit frameworks in regulated environments, both internally and with external partners.? Strong familiarity with ITIL/ITSM practices, service management and operational governance.? Strategic thinker with strong execution discipline and results-driven mindset.? Pragmatic, adaptable and proactive, comfortable operating in fast-paced ...

detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules." If you are interested in this ...

detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules. All profiles will be reviewed against ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate ...

cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service ...

cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service ...

contribute to continuous service improvement The ideal candidate will have at least 1 years' experience doing a similar role and be familiar with ITSM tools and user account administration Handle Recruitment is acting as an Employment Business in relation to this vacancy. ...

Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office Suite Hands-on experience with desktop & laptop build, configuration, and troubleshooting Experience supporting ...

Service Desk, or IT support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (e.g., CCNA ...

compute & storage) technologies, including VMware and Horizon VDI. * Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. * Conduct readiness assessments for new releases, ensuring smooth deployment. * Maintain comprehensive documentation such as Work Instructions and Patching Schedules. * Manage lifecycle of supported ...

Location: Milton Keynes Working Pattern: Hybrid 3 days per week onsite Key Skills Required Background in ServiceNow Development working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have ...

configure Cloud networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. ...

Duties (SoD) and access risk analytics Scripting skills in PowerShell and/or Python Experience with API integrations and web services Familiarity with ITSM workflows and change control processes Experience working in public sector or critical national infrastructure environments IAM Specialist - £410 P/D (Inside IR35) – 8 Month Contract ...

create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services) Produce Monthly Dashboards & Reports (ITSM tool, Power BI) Develop, implement and maintain process to manage/track complaints Communicate clearly both orally and in writing and present to our Colleagues ...