1 to 25 of 57 DemandTrendContract ITSM Jobs in the UK excluding London

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

/11 device management Intune/SCCM (device deployment, patching, compliance) Active Directory/Azure AD (user and group management, permissions) Exchange Online ServiceNow/Remedy/Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams Rooms, projectors, video conferencing hardware) Printers More ❯

Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus. Nice to have: Experience with mobile device management (MDM) solutions for Apple devices.Knowledge of ITIL or other IT service management frameworks.Excellent knowledge and troubleshooting experience with Microsoft Office 365 (Outlook, Word, Excel & PowerPoint).Experience in supporting colleagues both at home and in the office, including the nuances of home More ❯

ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus. Nice to have: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Excellent knowledge and troubleshooting experience with Microsoft Office 365 (Outlook, Word, Excel & PowerPoint). Experience in supporting colleagues both at home and in the office, including the nuances More ❯

the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work closely with users and other IT support teams to ensure More ❯

Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are advantageous. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint). Experience in supporting colleagues in both home and office settings, including resolving personal Wi-Fi and peripheral connectivity More ❯

Experience Prior experience in IT support or a similar technical role Strong knowledge of Windows 10/11, M365, Microsoft Azure, and hybrid environments Experience with ServiceNow or similar ITSM platforms Familiarity with Active Directory, SCCM, InTune, and video conferencing tools (e.g., Teams, Zoom) Understanding of basic networking (IP, DNS, WiFi troubleshooting) Strong troubleshooting and problem-solving skills Excellent verbal More ❯

DevOps CASM;. Strong experience of working in Agile environments and practices. Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models. Results driven, will always go the extra mile to deliver expected outcome Experience of providing out of hours support for high severity incidents Exposure to "follow the sun More ❯

environments. Understanding of asset management processes and procedures. Desirable Skills Experience supporting Apple Mac OS and iOS devices. Mobile device setup and deployment experience. Knowledge and experience of ServiceNow ITSM platform. Working Style Comfortable working in a high-visibility, customer-facing role. Able to balance desk-based support with proactive floor walking to provide at-desk assistance. Focused on delivering More ❯

written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus.Experience with server, storage, and network technologies. If you are More ❯

Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking for: 3+ years’ IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder More ❯

Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking for: 3+ years’ IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder More ❯

navigate difficult and complex challenges. • Experience in coaching or mentoring other team members. Desirable Skills: • Experience within the Automotive, Engineering, or Manufacturing sectors. • Familiarity with ITIL or other IT service management frameworks. More ❯

navigate difficult and complex challenges. • Experience in coaching or mentoring other team members. Desirable Skills: • Experience within the Automotive, Engineering, or Manufacturing sectors. • Familiarity with ITIL or other IT service management frameworks. More ❯

and ask for help when needed. Strong organizational skills and attention to detail. Preferred Qualifications: Certifications such as CompTIA A+ , Microsoft Certified: Modern Desktop Administrator , or similar. Experience with ITSM tools and ticketing systems . Knowledge of virtual environments and UAT processes . Intelligent Resourceacts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will More ❯

Key skills and experience: Experience implementing and updating Microsoft applications (Group Policies, Active Directory, Teams, Sharepoint ect) Hands-on experience within a Citrix environment Application packaging, customisation, and deployment ITSM/ITIL framework awareness Strong problem-solving and diagnostic skills with a logical, methodical approach All candidates must be eligible for BPSS and SC Clearance. This means you must be More ❯

Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to More ❯

Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools (e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of More ❯

support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating more complex cases to senior team members. Accurately log incidents and service requests in the ITSM system, ensuring users are kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for Office 365 applications (Outlook, Excel More ❯

a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and More ❯

a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and More ❯

to support the customer. Experience handling customer requests, queries and complaints in person or remotely. Experience working in an enterprise technology environment. Experience tracking and logging work in a ITSM tooling. Interested? Closing date for completed applications is 23:59hrs on Sunday 21st September 2025. Face-to-face i nterviews are expected to take place on the 29th and 30th More ❯

track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure, applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at More ❯

technologies, ensuring correct disposal according to Asset Disposal Policy Act as an escalation point for 2nd Line support issues Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level Agreements Broad technical understanding of More ❯