11 of 11 Contract Journey Map Jobs in the UK excluding London

state services. Contribute to building a strong service design community. What we're looking for: Strong background in service design, design thinking, and user research . Skilled in journey mapping, prototyping, and stakeholder engagement . Confident working in agile environments . Excellent communication and collaboration skills. If this sounds like you, I'd love to hear from you. More ❯

activities-including workshops, stakeholder interviews, co-creation sessions, and prototyping-ensuring the effective translation of insights into actionable service solutions Ensure all design artefacts (such as service blueprints, journey maps, and prototypes) are robust, evidence-based, and capable of informing both strategic and tactical decisions. Collaborate closely with multidisciplinary teams-including product lifecycle managers, engineers, researchers, and business More ❯

and trusted relationship at all levels up to Director. Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping. Excellent communications and presentation skills. Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard Experience (Desirable) - Jira, Confluence, ARIS All profiles will be reviewed More ❯

and trusted relationship at all levels up to Director. Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping. Excellent communications and presentation skills. Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard Experience (Desirable) - Jira, Confluence, ARIS All profiles will be reviewed More ❯

Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem-solver who is comfortable working with technology specialists and customer-focused and pragmatic in More ❯

Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem-solver who is comfortable working with technology specialists and customer-focused and pragmatic in More ❯

based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised More ❯

with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate co-design workshops and map current and future state journeys. Translate user insights into service blueprints, customer journeys, and other actionable artefacts. Work within Agile teams, contributing to sprint planning, backlog refinement, and Jira … outputs via Confluence to maintain alignment across teams. What We're Looking For Proven experience as a Service Designer working in large, cross-functional teams. Strong capability in journey mapping, blueprinting, service ecosystems, and systems thinking. Experienced in Agile delivery environments, including working in sprints and managing Jira tickets. Comfortable documenting design decisions and collaborating via Confluence. Able More ❯

Job Title: Customer Journey Manager Location: Leeds Duration: 6 Months (Possibilty of extension) About the Role: An exciting opportunity has arisen to join our Change Delivery Team as a Customer Journey Manager within our Modern Workplace Platform!Modern Workplace is an enabling platform that provides the latest Tools & Technology to our colleagues. We pride ourselves on … understanding the individual needs of our colleagues and use this knowledge to offer first class User Experience and IT support. Our Customer Journey Managers (CJMs) play a crucial role in Understanding, Orchestrating and Optimising Journeys while ensuring the needs of the Customer remain at the forefront of our decision making.CJMs are responsible for continuous improvement of journeys and … for orchestrating cross functional boundaries to ensure journey effectiveness. Our CJMs work collaboratively with Product, Design and Engineering teams to ensure the intended user experience, journey or processes are accurately represented. Responsibilities: As a Lead Customer Journey Manager, you will be responsible for;* Independently understanding Customer Journeys end to end.* Leading the creation of More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding … vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in Business, Marketing, Digital Experience, or related … field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

and change decision-making. Support the identification and engagement of change champions and advocates. Listening and understanding stakeholder concerns and managing expectations User Journey and Adoption Support Map user journeys and identify impacts across business roles and processes. Help prepare users for upcoming changes and manage resistance or concerns. Provide support to teams and individuals during the … deliver in a fast-paced setting. Excellent interpersonal, empathy and communication skills and ability to build strong relationships. Exceptional ability to solve problems and think analytically. Experience with journey mapping, impact assessments, or role mapping is advantageous Great organisational, project, and time management skills Candidates will ideally show evidence of the above in their CV in order to More ❯