17 of 17 Contract Knowledge Management Jobs in the UK excluding London

Information & Knowledge Management Specialist Reading 6-month contract Paying up to £550p/d (Inside IR35) Please note - Due to the nature of the work, you'll be required to already hold or be eligible to obtain a high level of UK Security Clearance Overview: We are seeking … experienced Information & Knowledge Management Specialist to help establish and govern information and knowledge management practices within a highly regulated environment. You'll work closely with business, digital, and compliance teams to ensure information is managed securely, consistently, and in line with organisational and regulatory requirements. Responsibilities ...

Systems Analyst on an initial 3-month contract. This role will support the discovery phase of a business-wide initiative to create a centralised knowledge repository for business processes, policies and operational documentation. The successful candidate will work closely with stakeholders across the organisation to understand how teams currently … improve the structure and accessibility of business information. This is a highly collaborative role suited to someone with strong business analysis skills, excellent stakeholder management and experience documenting business processes within complex organisations. Responsibilities: Conduct discovery sessions with stakeholders to understand current business processes, systems and operational workflows. Audit ...

Role This Governance & Reporting Manager role sits within a Capability Integration function and is responsible for supporting governance activities that enable effective programme management, control, assurance and decision-making. The successful candidate will manage governance processes, reporting activities and stakeholder engagement across a major infrastructure and capability programme. … environment is complex and fast-paced, with numerous programme interdependencies and operational constraints. Candidates will be expected to demonstrate strong programme and project management capability while delivering outcomes at pace. This role requires regular onsite attendance to support workshops, governance meetings, stakeholder engagement and operational activities. Key Responsibilities Governance ...

Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test and support … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

Employee Centre) Role Overview We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

models Defining support ownership, escalation routes and operational responsibilities Supporting service acceptance and transition into BAU Producing and maintaining support documentation, operational procedures and knowledge material Coordinating knowledge transfer between project, technical, supplier and support teams Working with internal teams and third-party suppliers to resolve transition … support issues Supporting application lifecycle management and ongoing operational stability Identifying gaps in support readiness and ensuring appropriate actions are completed prior to transition Engaging with users and stakeholders to ensure support arrangements meet operational requirements Contributing to continuous improvement across service transition and application support processes Essential Experience ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

platforms Deliver practical mentoring and technical enablement to internal engineering teams Design and implement Retrieval Augmented Generation (RAG) solutions Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows Build secure, scalable and compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing … support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems and APIs Proven background delivering Conversational AI transformation initiatives Experience working with contact centre ...

including VIP support, hardware deployment, SaaS provisioning and clearly defined service levels. Automation & Self-Service: Introduce automation, intelligent ticket routing, self-service capabilities and knowledge management to improve efficiency and empower users. Shift-Left Strategy: Develop and implement self-service solutions that enable store colleagues and corporate users … resolve straightforward technology issues independently. Vendor & Partner Management: Establish effective relationships and performance measures with field engineering teams, hardware suppliers and technology vendors, ensuring agreed SLAs are consistently achieved. Performance & Reporting: Establish meaningful KPIs, SLAs and reporting mechanisms to measure operational performance and demonstrate continuous improvement. Stakeholder Management ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integra click apply for full job details ...

within offline (air-gapped) environments. Build and optimise CI/CD pipelines using GitLab. Design workflows and reporting within Jira. Develop structured documentation and knowledge management solutions using Confluence. Deliver automation and configuration management using Ansible. Design secure software promotion, patching and update processes for disconnected environments. … supporting DevOps platforms within air-gapped/offline environments. GitLab (Repositories, Runners, CI/CD Pipelines) Confluence Ansible Infrastructure as Code (IaC) Configuration Management CI/CD Secure software delivery Experience managing package repositories, artefact repositories and controlled software updates. Knowledge of build and release management, access ...

delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items … notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent and Now Assist capabilities. Participate in sprint planning, backlog refinement and technical design discussions. Support unit testing, SIT, UAT and defect resolution activities. ...

devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes and knowledge-base instructions. Maintain accurate records of work completed, equipment deployed and unresolved issues. Escalate more complex incidents appropriately, providing clear diagnostic information. Communicate professionally … field engineering role. Previous experience providing face-to-face IT support across multiple sites. Practical experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software ...

engineering leaders by aligning to DevOps culture and team ownership, and by explicitly avoiding the reintroduction of heavyweight, ticket driven service management. Modernise change management (CI/CD and SRE aligned) Reframe change management as change enablement: lightweight automated, peer reviewed change aligned to CI/CD pipelines … continual improvement of delivery flow and stability across teams, and to give leadership an honest, comparable view of change performance Group wide. Make incident management fit for purpose Establish proportionate, learning oriented incident management across the Group that respects team level ownership of run and fix, while providing ...