1 to 25 of 33 Contract Performance Metrics Jobs in the UK excluding London

Our client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation. Key Responsibilities: Utilising ServiceNow for performance analysis and reporting Creating detailed reports to support performance improvement initiatives Liaising with internal stakeholders to … gather requirements and provide insights Monitoring and analysing service performance metrics to identify areas for improvement Providing actionable recommendations to optimise IT service management processes Collaborating with IT teams to implement performance enhancements Job Requirements: Experience in IT service management using ServiceNow Strong analytical skills and ability to create comprehensive reports Effective communication and stakeholder management abilities … Understanding of performance metrics and improvement strategies Ability to work independently and as part of a team Sound problem-solving skills and attention to detail Benefits: Opportunity to work with a leading retailer Engaging contract position with potential for professional growth Exposure to a dynamic and fast-paced work environment Collaborative team culture with supportive colleagues If you More ❯

includes configuring SAP modules, customizing functionalities, and designing processes that align with business goals while adhering to best practices. Support and Maintenance: implementing enhancements or updates to optimize system performance and usability for P2P (Procure to Pay), S2C (Sales to Cash), R2R (Record to Report) and H2R (Hire to Retire) modules. Typical duties include (but are not limited to … lifecycle, from concept to release, working closely with engineering teams to define technical requirements, address implementation challenges, and maintain product integrity throughout the process. Monitor project progress, track key metrics, and implement mitigation strategies to ensure timely delivery of high-quality products and applications. Facilitate transparent communication channels with internal and external stakeholders to keep all parties informed and … engaged. Present product plans, status updates, and performance metrics to leadership and other relevant forums, ensuring alignment with strategic priorities and organisational goals. Solicit and incorporate feedback from customers, partners, and end-users to validate assumptions and drive product innovation. Foster a culture of collaboration where ideas flow freely and collective problem-solving leads to innovative solutions. Build More ❯

trends Presenting designs through storytelling, advocating a client-first mindset to senior stakeholders and influencing high-level decisions Partnering with researchers and product leads to analyse user feedback and metrics, validate and iterate solutions to inform design direction Setting the bar for design standards across the team, embedding best practices, user-centred thinking and empathy Mentoring junior researchers and … end design, interaction modeling, microcopy, and visual design Strong attention to detail and user empathy balanced with business and technical feasibility Good understanding of usability, accessibility, user psychology, and performance metrics Experience collaborating with and influencing C-suite or senior leadership Strong communication, facilitation, and storytelling skills Experience mentoring and nurturing a team of designers and contributing to … in Product Design, UX/UI Design or related field Experience working in enterprise or multi-platform (web, mobile, service) environments Good knowledge of accessibility, inclusive design, user psychology, performance metrics and latest industry trends Working schedule This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum More ❯

received from non-TEWV employees will not be considered. This is an exciting opportunity (fixed term - 18 months) for a self-motivated individual to join the Business Intelligence Integrated Performance team within Digital and Data Services. The Integrated Performance team support clinical and business decision making using data analytics presented in meaningful and interactive ways. The team provide … offer sponsorship for this particular role. Main duties of the job The Junior Business Intelligence Developerpost holder will work to support and develop the IBM Cognos dashboards and SQL metrics used by the Performance department and managers throughout the Trust ensuring the Trust's information reporting obligations to the Department of Health, NHS Digital, NHS England and Commissioners … our region. We connect with our communities and partners to get mental health care right, in areas that really need it. Job description Job responsibilities Working alongside the Integrated Performance team manager the post holder will support in the maintenance and creation of the IBM Cognos dashboards used to view the Integrated Performance metrics used across the More ❯

Strong analytical and problem-solving abilities. Attention to detail and strong architectural/design thinking. Excellent communication and collaboration skills. Ability to justify technology choices and drive continuous improvement. Performance Metrics Infrastructure performance & uptime and developer satisfaction. Backup coverage and disaster-recovery test outcomes. Cost efficiency and timely project delivery. Why Join Us? Influence a cloud-first More ❯

team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of … incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to … multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Strong experience in managed services, cloud hosting, and … IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service life cycle management. Please send CV for full details and immediate interviews. We More ❯

service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for shift More ❯

risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Experience in cloud hosting, IT service management, or More ❯

through blogs, whitepapers, and case studies Plan and execute impactful events—webinars, trade shows, conferences Drive joint campaigns with partners to maximise visibility and engagement Use analytics to optimise performance and report on ROI What You'll Bring: Proven B2B marketing experience with strong strategic and creative chops Expertise in digital marketing, CRM (ideally Pipedrive), campaign automation and Power … BI Excellent communication and stakeholder management skills Strong analytical mindset with a passion for performance metrics Experience in brand building and content strategy Ability to manage budgets and cross-functional collaboration As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye More ❯

UK Work from Client office 2-3 days in a week - Hybrid Role Requirement- We are looking for detail-oriented and forward-thinking Test Engineer to ensure the quality, performance, and security of our Core AI Services. You will help validate distributed, cloud-native services and public APIs that form the foundation for enterprise AI capabilities. This role demands … validation strategies, automated testing frameworks, and AI-specific evaluation tools - with a builder mindset - rapid prototyping and continuous improvement with agility of a start-up Key Responsibilities: ? Perform functional, performance, and security testing on cloud-native services deployed on Microsoft Azure . ? Design and implement automated test suites for APIs , service components, and AI pipelines. ? Automate the evaluation of … AI system outputs to ensure accuracy, consistency, and safety of responses. ? Collaborate with developers and data scientists to establish service-level quality metrics and observability hooks. ? Validate services against AI regulatory frameworks and ensure traceability, fairness, and robustness in outcomes. ? Participate in threat modelling and security validation of exposed APIs and AI services. ? Provide feedback early in the lifecycle More ❯

managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. … Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota and ensure appropriate coverage for critical incidents. Essential Skills & Experience Demonstrable experience managing an More ❯

and other extraneous alerts Enhancing threat detection capabilities Oversee your staff's activities and ensure they focus on the right priorities Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible Lead these … Security Operations Centre. Document incidents from initial detection through final resolution Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Act as focal point for any investigations involving security; to prepare reports and note follow up action Participate in the role … all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date Coordinate with IT teams on escalations, tracking, performance issues, and outages Your Profile Essential skills/knowledge/experience: Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM More ❯

has an enterprise-wide remit to support the organisation, aligning all change portfolio activities to its strategic objectives. It is an essential partner supporting delivery teams, improving project management performance and success rate. As the PMO you will improve transparency & visibility across the company. The team ensures that an integrated set of outcomes and benefits of change investment are … capability development Collaborate and maintain relationships with senior stakeholders, communicating recommendations as well as risks Ensure all reports and projects meet regulatory compliance and governance frameworks Track and monitor performance metrics and project outcomes while ensuring reports are accurate and timely Provide and identify improvements for PMO processes and reports Requirements Minimum of 10 years’ experience as a More ❯

Cloud Storage. Ensure data pipelines meet the analytical and scientific needs of key applications. Deliver high-quality, production-grade code with testing and documentation. Develop, measure, and monitor key performance metrics across tools and services. Collaborate with technical peers and participate in code reviews to maintain engineering excellence. Work cross-functionally with allied teams to deliver end-to More ❯

and communicate findings and recommendations. Define, document, and manage business requirements, ensuring traceability throughout the project lifecycle. Develop and articulate methodologies and approaches clearly and concisely. Establish baseline business performance metrics and track benefits realisation. Prepare high-quality project summary reports and presentations for client stakeholders. Collaborate with senior stakeholders across technology-led transformation programmes - supporting strategy, business More ❯

managing communication and resolving issues Retainer Management Manage ongoing client retainers and ensure deliverables are consistently met Proactively identify opportunities to add value for clients Track and report on performance metrics, providing actionable insights Client Collaboration Build strong relationships with clients, understanding their business goals Provide updates, reports, and strategic recommendations to support growth Team Coordination Work closely … stakeholders on goals and timelines E-commerce Expertise Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce Provide guidance on website performance, UX/UI optimisation, and platform functionality Required Skills & Experience Proven experience in e-commerce, account management, or web project management Strong knowledge of e-commerce platforms such as … management skills to handle multiple projects and clients Clear communication skills, able to explain technical concepts to non-technical audiences Analytical mindset with the ability to generate insights from performance data Proactive, solutions-focused, and motivated by achieving results Please apply now. More ❯

Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯

Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯

Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯

Custom field integrations Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including … ensuring alignment with sprint and workflow practices. Develop and refine team workflows to support project tracking, task management, and continuous delivery. Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis. Confluence Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation. Build Confluence pages, templates, and hierarchies to More ❯

and maintain data pipelines using Python, Spark, SQL, BigQuery , and Google Cloud Collaborate with scientists to meet research data needs Ensure high-quality, well-documented, and tested code Improve performance metrics and integrate data across teams Requirements Essential: Experience in data engineering Strong Python & SQL skills Experience with Google Cloud or similar Familiarity with unit testing , Git , and More ❯

Alignment: Serve as the crucial link between Engineering and Go-to-Market teams to ensure seamless product adoption. Execution & Data: Own program governance , maintain project trackers , and define key performance metrics . Stakeholder Management: Build strong relationships with senior cross-functional partners and manage escalations across the programme. Mandatory Skills & Experience To be considered for this high-impact More ❯