IT, and vendors to design, enhance, and deliver solutions that improve customer experience, self-service capability, and operational efficiency. You will play a key role in analysing processes, gatheringrequirements, defining user stories, supporting solution design, and ensuring that improvements are successfully implemented and adopted. Key Responsibilities - Work with stakeholders across Customer Contact and IT Operations to understand … business needs and translate them into technical and functional requirements. Lead discovery and requirementsworkshops, process mapping, current state analysis, and future state solution design. Support the design and deployment of self-service and automation solutions aligned to business goals. Analyse and optimise contact routing, workflows, and service processes in AWS Connect and/or similar More ❯
Cheshire, England, United Kingdom Hybrid / WFH Options
Morgan Law
with business teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for process … improvement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business. Work with stakeholders and project teams to design 'to-be' business processes and workflows aligned to business … Demonstrable expertise in business process mapping, modelling, and documentation (using tools such as Visio or similar). Strong analytical, facilitation, and communication skills, with the ability to uncover requirements where knowledge is lacking and present complex processes clearly to diverse audiences. Experience in translating processes into functional specifications for technology configuration and implementation. Contribute to the definition of More ❯
seeking an experienced Business Analyst to support a major transformation programme focused on Digital Workplace and Field Services. This role will be instrumental in gathering and prioritising business requirements, facilitating workshops, and ensuring alignment between business needs and IT solutions. Key Responsibilities: Collaborate with stakeholders to define and document functional requirements Support solution design … and delivery using Agile or Waterfall methodologies Facilitate workshops and user acceptance testing Ensure alignment with project timelines and business objectives Ideal Candidate: Experience in business analysis Strong stakeholder engagement and communication skills Proactive, accountable, and quality-driven Comfortable managing junior team members Able to translate business needs into technical requirements This is a fantastic opportunity More ❯
from design through build to implementation and beyond.You will be bringing your expertise to the team, working hand-in-hand with dedicated business SME's to drive the requirements and design for strategic ETRM solution. As a business analyst, you will work alongside a team of highly skilled professionals, who have come together to pool collective decades of …/ResponsibilitiesYou will be working with the BA lead and business and IT stakeholders to fulfill the BA role over the full project life cycle, from scoping/requirementsgathering through working with developers and testers to running user acceptance testing. As an Endur BA you will also configure elements of the solution in the system.What you will …/Project Delivery Experience - Essential• Track record of end-to-end project lifecycle delivery • Strong BA experience including capturing business problems, value drivers and functional/non-functional requirements • Experience running workshops and user acceptance testing• Demonstratable stakeholder management skills, • Experience working in Agile project deliveryEnergy Trading Experience - Essential• Experience of energy trading markets, with a More ❯
Party tools 3-month contract initially, to start ASAPHybrid role based in Hatfield 1 day per weekOutside IR35 Role and ResponsibilitiesEnd-to-end delivery of projects starting from requirementsgathering, solution design, configuration, testing, and deploymentCollaborate with HR business teams to understand processes, pain points, and requirements.Conducting workshops, capturing requirements and converting them into … and EC integrationMultiple Project life cycle experience of Implementation and Rollouts on SAP HCM System and Success Factors modulesGood understanding of HR processes (Employee lifecycle).Ability to run workshops and write Functional Specs as part of solution design with various aspects of delivery into considerationHands-on configuration experience in Gross/Net SAP payroll and Time Management modulesHands More ❯
a fully onsite role in Leeds , offering the opportunity to work on a complex, high-impact transformation program. As the Solution Architect, youll be responsible for aligning business requirements with Oracle Fusion HCM Cloud capabilities and leading the implementation across multiple modules including Core HR, Payroll, Time & Labor, Absence, Talent, Learning, and UK-specific functionalities . Youll play … and user adoption. Key Responsibilities: Design and oversee the end-to-end implementation of Oracle Fusion HCM Cloud solutions across various modules. Lead client-facing sessions to gather requirements, conduct design workshops, and translate business processes into scalable solution architecture. Collaborate with technical teams on integrations, data migrations, security frameworks, and reporting strategies. Support all stages … of the SDLC from requirementsgathering through to testing, training, deployment, and hypercare. Guide System Integration Testing (SIT), User Acceptance Testing (UAT), and Payroll Parallel Runs (PPR). Work with change management teams to ensure smooth transition and user adoption. Prepare and maintain project documentation, RAID logs, and status reports. Key Requirements: 14+ years of IT More ❯
well as third-party vendors Build and maintain detailed project documentation, including plans, RAID logs, and status reporting in line with programme governance standards Facilitate requirementsgathering, workshops, and testing phases to ensure successful implementation and user adoption Manage onboarding of external legal service providers and align billing practices to the new platform Oversee system integration More ❯